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(611)
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Show Results For
- All HBS Web
(611)
- People (1)
- News (151)
- Research (402)
- Events (2)
- Multimedia (10)
- Faculty Publications (257)
- December 2005 (Revised May 2009)
- Case
C.R. Smith and the Birth of American Airlines
By: Anthony Mayo and Laura Gaie Singleton
Presents an overview of the path that C.R. Smith pursued to build American Airlines into one of the largest airlines in the world in the 20th century. Over the course of his 30-year tenure as president of American Airlines, Smith deployed a three-pronged... View Details
Keywords: Leadership Style; Growth and Development Strategy; Industry Growth; Operations; Air Transportation Industry; United States
Mayo, Anthony, and Laura Gaie Singleton. "C.R. Smith and the Birth of American Airlines." Harvard Business School Case 406-082, December 2005. (Revised May 2009.)
- July 1999 (Revised November 1999)
- Case
Northwest Airlines and the Detroit Snowstorm (A)
Northwest Airlines forced hundreds of passengers to wait up to 8 1/2 hours on aircraft after reaching their destination in an unusually horrible service disaster. The case explores what occurred, why it occurred, and the feelings of those involved. View Details
Hallowell, Roger H. "Northwest Airlines and the Detroit Snowstorm (A)." Harvard Business School Case 800-053, July 1999. (Revised November 1999.)
- August 2009 (Revised March 2010)
- Teaching Note
Two Ways to Fly South: Lan Airlines and Southwest Airlines (TN)
By: Ramon Casadesus-Masanell, Jorge Tarzijan and Jordan Mitchell
Teaching Note for 707414. View Details
- 2021
- Working Paper
Accounting for Product Impact in the Airlines Industry
By: George Serafeim and Katie Trinh
We apply the product impact measurement framework of the Impact-Weighted Accounts Initiative (IWAI) in two competitor companies within the airlines industry. We design a monetization methodology that allows us to calculate monetary impact estimates of fare... View Details
Keywords: Product Innovation; Impact; Impact Investing; Impact Measurement; ESG; ESG (Environmental, Social, Governance) Performance; ESG Ratings; Social Corporate Responsibility; Corporate Social Responsibility; Social Impact; Aviation; Product Design; Product Positioning; Society; Product; Environmental Sustainability; Measurement and Metrics; Framework; Corporate Social Responsibility and Impact; Air Transportation; Air Transportation Industry
Serafeim, George, and Katie Trinh. "Accounting for Product Impact in the Airlines Industry." Harvard Business School Working Paper, No. 21-066, November 2020. (Revised February 2021.)
- May 2017 (Revised March 2018)
- Case
David Dao on United Airlines
By: Benjamin Edelman and Jenny Sanford
In widely circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United leadership must decide how to respond to public outcry. View Details
Keywords: Crisis Management; Service Operations; Air Transportation; Contracts; Reputation; Air Transportation Industry; Chicago
Edelman, Benjamin, and Jenny Sanford. "David Dao on United Airlines." Harvard Business School Case 917-026, May 2017. (Revised March 2018.) (request a courtesy copy.)
- 06 Mar 2018
- News
United Airlines is sending employees to compassion training
- 23 Mar 2017
- Cold Call Podcast
Cost-cutting Leads to Turbulence in the Airline Industry
- 23 Mar 2017
- News
Cost-cutting Leads to Turbulence in the Airline Industry
- 11 Jan 2021
- Working Paper Summaries
Accounting for Product Impact in the Airlines Industry
- 27 Jan 2015
- News
Airline profits soar yet no relief for passengers
- July 1997 (Revised September 2004)
- Case
Depreciation at Delta Air Lines and Singapore Airlines (A)
By: William J. Bruns Jr. and Jeremy Cott
Depreciation policies at Delta Air Lines and Singapore Airlines are compared and contrasted against a summary of operating data from each airline. Questions focus attention on differing depreciation policies. View Details
Bruns, William J., Jr., and Jeremy Cott. "Depreciation at Delta Air Lines and Singapore Airlines (A)." Harvard Business School Case 198-001, July 1997. (Revised September 2004.)
- 14 Sep 2014
- News
How Southwest Airlines is continuing its upward trajectory
- November 1981 (Revised November 1982)
- Case
Senator Kennedy and the Airlines
By: J. Ronald Fox
Keywords: Business and Government Relations; Governing Rules, Regulations, and Reforms; Air Transportation Industry
Fox, J. Ronald. "Senator Kennedy and the Airlines." Harvard Business School Case 382-091, November 1981. (Revised November 1982.)
- April 2013 (Revised April 2014)
- Case
The Miracle of Japan Airlines
By: Hirotaka Takeuchi and Victor Stone
- December 1979 (Revised July 1982)
- Case
Trans World Airlines (A) (Condensed)
By: Wickham Skinner and Robert Rodat
Keywords: Air Transportation Industry
Skinner, Wickham, and Robert Rodat. "Trans World Airlines (A) (Condensed)." Harvard Business School Case 680-089, December 1979. (Revised July 1982.)
- 20 Nov 2023
- Podcast
Piloting Alaska Airlines with Compassion
To pilot Alaska Airlines, CEO Ben Minicucci draws on his Italian immigrant roots and Canadian military training, which was put to the test during a tricky operation near the North Pole. Having first gained a reputation at the company as “the numbers guy,” Minicucci... View Details
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
Few industries have had the competitive challenges—the literal ups and downs—experienced by the U.S. airline industry since its formation in the 1920s. Consider that its early pioneers had the unenviable task of selling tickets to people... View Details
- February 1984
- Case
Chicago-Midway (B): Midway (Southwest) Airlines
Keywords: Business and Government Relations; Governing Rules, Regulations, and Reforms; Competition; Market Entry and Exit; Air Transportation Industry
Vietor, Richard H.K. "Chicago-Midway (B): Midway (Southwest) Airlines." Harvard Business School Case 384-154, February 1984.
- February 2019
- Supplement
Alaska Airlines Video Supplement (A)
By: Ranjay Gulati
Gulati, Ranjay. "Alaska Airlines Video Supplement (A)." Harvard Business School Multimedia/Video Supplement 419-708, February 2019.