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  • 01 Dec 2022
  • News

December 2022 Alumni and Faculty Books and Podcasts

caregiving, and the hearts of caregivers. The Long Shot: The Inside Story of the Race to Vaccinate Britain By Kate E. Bingham (MBA 1991) and Tim Hames Oneworld Publications As... View Details
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

reduce the total dollar volume of contracts with accused firms; however, they substitute approximately 14% of the harder-to-monitor cost-plus contracts for fixed-price contracts. This effect is concentrated in the procurement of services... View Details
Keywords: Sean Silverthorne

    Ashish Nanda

    Ashish Nanda is Senior Lecturer and C. Roland Christensen Distinguished Management Educator at Harvard Business School. From 2018 to 2021, he was course head for the MBA Required Curriculum course in Strategy. Beginning in 2022, he is teaching an MBA Elective... View Details

    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
    • 14 Apr 2015
    • First Look

    First Look: April 14

    related to the company's expansion into products and services for China's growing high net worth (HNW) population, including questions about the suitability of its products... View Details
    Keywords: Sean Silverthorne
    • January 1989 (Revised December 1991)
    • Case

    British Airways: ""Go for It, America!"" Promotion (A)

    By: Stephen A. Greyser
    Senior marketing executives of a major international airline are deciding on a strategy to address a crisis situation precipitated by a series of terrorist acts. The company is experiencing the worst downturn ever in its U.S.-U.K. travel business due to media reports... View Details
    Keywords: Advertising Campaigns; Crime and Corruption; Crisis Management; Management Teams; Time Management; Marketing Strategy; Perception; Value Creation; Travel Industry; United Kingdom; United States
    Related
    • 15 May 2017
    • Sharpening Your Skills

    The Promises and Limitations of Big Data

    services firms are using digital information about their customers to offer them a whole new range of customized products under the category of fintech. Cities are using data from Google Street View to guide economic development. View Details
    Keywords: by Sean Silverthorne; Financial Services; Financial Services; Financial Services; Financial Services
    • May 2011 (Revised March 2013)
    • Case

    Marshall & Gordon: Designing an Effective Compensation System (A)

    By: Heidi K. Gardner and Kerry Herman
    CEO Kelly Browne wrestles with the design of a new compensation system to promote the collaboration and cross-selling necessary for supporting her firm's new strategy. Marshall Gordon International, a global public relations (PR) firm, has recently expanded its service... View Details
    Keywords: Change Management; Customer Relationship Management; Compensation and Benefits; Retention; Growth and Development Strategy; Growth Management; Organizational Culture; Partners and Partnerships; Motivation and Incentives; Alignment; Public Relations Industry
    Related
    • 05 Mar 2019
    • First Look

    New Research and Ideas, March 5, 2019

    to minors—an allegation JUUL Labs’s executives strongly denied. The company now faced an FDA probe and investigations by at least two state attorney generals. It needed a strategy to deal with its mounting regulatory View Details
    Keywords: Dina Gerdeman
    • February 2016 (Revised July 2017)
    • Case

    Leadership and Independence at the Federal Reserve

    By: David Moss and Marc Campasano
    “From the Great Depression, to the stagflation of the seventies, to the current economic crisis caused by the housing bubble, every economic downturn suffered by this country over the past century can be traced to Federal Reserve policy.” Ron Paul, a Republican from... View Details
    Keywords: Government Legislation; Central Banking; Policy; Financial Crisis; Business and Government Relations; Public Administration Industry; Public Administration Industry; United States
    Related
    • 19 Sep 2017
    • First Look

    First Look at New Research and Ideas, September 19

    take shape in the past 20 years. In particular, the publication of Teece and Pisano (1994, Industrial and Corporate Change, 3(3), 537–556), Teece et al. (1997, Strategic... View Details
    Keywords: Sean Silverthorne
    • 24 Oct 2017
    • First Look

    First Look at New Research and Ideas, October 24, 2017

    within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking, operationalized as perspective-taking. In Study 1, a... View Details
    Keywords: Sean Silverthorne
    • 21 Aug 2018
    • First Look

    New Research and Ideas, August 21, 2018

    accuracy of daily sales forecasts. We collaborated with an online apparel retailer to assemble a dataset that combines (1) detailed internal operational information, including data on sales, advertising, and... View Details
    Keywords: Dina Gerdeman
    • Web

    Philanthropy - Institute For Strategy And Competitiveness

    the autumn of 2001 to 74 foundation executives, CEOs, and expert observers of philanthropy. View All Related Resources Corporate Philanthropy Corporations can use their charitable efforts to improve their... View Details
    • 12 Dec 2017
    • First Look

    New Research and Ideas, December 12, 2017

    key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good... View Details
    Keywords: Sean Silverthorne
    • 01 Dec 1999
    • News

    Christensen and Vernon Remembered

    and books, including Teaching and the Case Method. The recipient of numerous honors, Christensen received the HBS Distinguished Service Award in 1993. The Harvard MBA Class of... View Details
    • 18 Dec 2018
    • First Look

    New Research and Ideas, December 18, 2018

    benign envy in addition to decreasing their perceptions of the entrepreneur’s hubristic pride (i.e., arrogance) while increasing their perceptions of the entrepreneur’s authentic pride (i.e., confidence). These findings align with previous work on the social-functional... View Details
    Keywords: Dina Gerdeman
    • 23 Oct 2018
    • First Look

    New Research and Ideas, October 23, 2018

    difficult tasks. Second, overestimation of ability by both men and women varies across categories. To understand these patterns, we develop a model that separates gender stereotypes from misestimation of ability View Details
    Keywords: Dina Gerdeman
    • 26 Mar 2019
    • First Look

    New Research and Ideas, March 26, 2019

    use biometric identification technology to improve the reliability of administrative information and deliver social services more efficiently. This paper exploits the random placement of biometric devices in... View Details
    Keywords: Dina Gerdeman
    • 19 Jun 2018
    • First Look

    New Research and Ideas, June 19, 2018

    operation and to understand the tradeoffs between customer service and labor utilization. Purchase this case:https://hbsp.harvard.edu/product/618062-PDF-ENG Harvard Business... View Details
    Keywords: Dina Gerdeman
    • 01 Sep 2014
    • News

    Afghanistan’s Hope and Light

    telecoms, but public outcry from the service disruptions was so intense that the attacks eventually stopped. The power of that human connection will no doubt continue to be one of the strongest forces in the... View Details
    Keywords: Julia Hanna