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Publications

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  • All HBS Web  (3,713)
    • People  (17)
    • News  (1,459)
    • Research  (1,475)
    • Events  (4)
    • Multimedia  (5)
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Show Results For

  • All HBS Web  (3,713)
    • People  (17)
    • News  (1,459)
    • Research  (1,475)
    • Events  (4)
    • Multimedia  (5)
  • Faculty Publications  (563)
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  • 01 Dec 2004
  • News

Wyss Gift Supports HBS Doctoral Programs

HBS has received a $25 million gift to support doctoral programs from Hansjoerg Wyss (MBA ’65), an entrepreneur who built Synthes, Inc., into a leading international medical-device company specializing in orthopedic instruments View Details
Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 01 Jun 2003
  • News

Rock Gift to Support Entrepreneurial Studies

(MBA ’84), chair, HBSA/NC; Toni Rembe Rock; Rock; Dean Clark; Ann Peckenpaugh (MBA ’80), HBSA/NC Executive Committee; Nelson; and HBS professor Howard Stevenson. Legendary venture capitalist Arthur Rock (MBA ’51) has made an unprecedented... View Details
Keywords: Jeffrey L. Cruikshank; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 01 Mar 2012
  • News

New Fund Supports FIELD Module 3

HBS has received a $1 million commitment from the DS Foundation MBA Program Innovation Fund to help underwrite the costs of ongoing MBA curriculum innovation. The fund will be used to cover expenses first-year student teams incur while preparing to launch... View Details
Keywords: Profess Rebecca M. Henderson; Professor Robert Steven Kaplan; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • Web

Career Research Support | Baker Library

Career Research Support Use Baker Library to accelerate your career research and professional development. Whether you are exploring a new industry, creating a list of potential employers, prepping for an... View Details
  • 01 Jun 2003
  • News

Batten Gift to Support Residential Campus

Frank Batten, a member of the MBA Class of 1952, has made an extraordinary $32 million gift to HBS. The gift — one of the largest in the School’s history — will support the renewal and enhancement of the... View Details
Keywords: Jeffrey L. Cruikshank
  • 2015
  • Working Paper

Do-gooders and Go-getters: Career Incentives, Selection, and Performance in Public Service Delivery

By: Nava Ashraf, Oriana Bandiera and Scott S. Lee
We study how career incentives affect who selects into public health jobs and, through selection, their performance while in service. We collaborate with the Government of Zambia to experimentally vary the salience of career incentives in a newly created health worker... View Details
Keywords: Motivation and Incentives; Health Industry; Zambia
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Ashraf, Nava, Oriana Bandiera, and Scott S. Lee. "Do-gooders and Go-getters: Career Incentives, Selection, and Performance in Public Service Delivery." Working Paper, March 2015.
  • Web

Student & Academic Support | MBA

Student & Academic Support The MBA Student & Academic Services (SAS) team works closely with students during their time at HBS. Students with a documented disability or learning difference , or who may have... View Details
  • January 2018
  • Article

The Central and Unacknowledged Role of the U.S. Food and Drug Administration in the Design and Execution of Medical Device Pivotal Trials

By: Aaron V. Kaplan and Ariel D. Stern
The introduction of new medical devices has transformed cardiovascular care in recent decades. Devices, such as heart valves, pacemakers, stents, ventricular assist devices, and implantable defibrillators, have prolonged and improved the quality of life for millions of... View Details
Keywords: Health Testing and Trials; Business and Government Relations; Governing Rules, Regulations, and Reforms; Information Publishing; Medical Devices and Supplies Industry; United States
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Kaplan, Aaron V., and Ariel D. Stern. "The Central and Unacknowledged Role of the U.S. Food and Drug Administration in the Design and Execution of Medical Device Pivotal Trials." JAMA Cardiology 3, no. 1 (January 2018): 5–6.
  • 13 Aug 2020
  • Research & Ideas

6 Ways to Support COVID-Weary Employees

interconnected global community. So disease threats such as COVID-19 need to be recognized as part of the current work-scape and systematically addressed,” says Harvard Business School Assistant Professor of Business View Details
Keywords: by Dina Gerdeman
  • Web

Apostille & Certification Support | MBA

Apostille & Certification Support The Secretary of the Commonwealth of Massachusetts is the only authorized body that can issue an Apostille/Certification . In support of this process, diplomas, transcripts,... View Details
  • 24 Apr 2014
  • News

The 'multiplier effect' of supporting education

André Jakurski (MBA 1973), founding partner/managing director of JGP Asset Management, and his wife, Maria, generously support various organizations that provide direct View Details
  • 01 Jun 2009
  • News

Entrepreneur’s Rwandan Start-Up Gets HBS Support

SCHARPF: Seeking cost-effective raw materials in Rwanda. Elizabeth Scharpf (MBA ’07) is on a roll. Determined to put her MBA skills to work addressing socioeconomic and public health problems in developing nations, she has launched a... View Details
Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 01 Aug 2002
  • News

Service Leadership Fellows

The School's inaugural group of Service Leadership Fellows gathered for a Class Day breakfast celebration. For students interested in working in social enterprises after graduation, the new program matches them with nonprofit View Details
  • February 1996 (Revised November 2003)
  • Case

Indianapolis: Activity-Based Costing of City Services (A)

By: Robert S. Kaplan
A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing... View Details
Keywords: Cost Management; Public Sector; Activity Based Costing and Management; Service Delivery; Privatization; City; Indianapolis
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Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (A)." Harvard Business School Case 196-115, February 1996. (Revised November 2003.)
  • 10 Aug 2022
  • News

Operations Service Management: Transforming Campus Through Digital Workflows

  • 2021
  • Working Paper

Multiple Team Membership, Turnover, and On-Time Delivery: Evidence from Construction Services

By: Hise O. Gibson, Bradely R. Staats and Ananth Raman
Firms who want to compete in dynamic markets are finding that they must build more agile operations to ensure success. One way for a firm to increase organizational agility is to allocate employees to multiple project teams, simultaneously—a practice known as multiple... View Details
Keywords: Multiple Team Membership; Turnover; Fluid Teams; Project Management; Groups and Teams; Projects; Management; Performance
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Gibson, Hise O., Bradely R. Staats, and Ananth Raman. "Multiple Team Membership, Turnover, and On-Time Delivery: Evidence from Construction Services." Harvard Business School Working Paper, No. 22-004, July 2021.
  • Web

Nonprofit Board Service - Alumni

Careers Nonprofit Board Service Careers Nonprofit Board Service Nonprofit board service is an exceptional way for HBS alumni to meaningfully contribute to communities View Details
  • 2013
  • Working Paper

Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration

By: Anita L. Tucker
Operational failures persist in hospitals, in part because employees work around them rather than attempt to prevent recurrence. Drawing on a process improvement tool—the Andon cord—we examine three work design components that may foster improvement-oriented behaviors:... View Details
Keywords: Health Care; Process Improvement; Organizational Learning; Behavioral Operations; Prosocial Behavior; Experiments; Organizational Change and Adaptation; Behavior; Performance Improvement; Health Care and Treatment; Business Processes; Health Industry
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Tucker, Anita L. "Work Design Drivers of Organizational Learning about Operational Failures: A Laboratory Experiment on Medication Administration." Harvard Business School Working Paper, No. 13-044, November 2012. (Revised September 2013.)
  • October 2002 (Revised April 2007)
  • Case

Dell Computers (A): Field Service for Corporate Clients

By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
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Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

coordinating with others, working in teams, or being denied “star” status. These leaders know that the best uses of technology and other support systems create frontline View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
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