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Publications

Publications

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  • All HBS Web  (91)
    • News  (17)
    • Research  (74)
  • Faculty Publications  (12)

Show Results For

  • All HBS Web  (91)
    • News  (17)
    • Research  (74)
  • Faculty Publications  (12)
← Page 4 of 91 Results →
  • 06 Feb 2006
  • What Do You Think?

Should CEOs of Public Companies Offer Earnings Guidance?

Summing Up Based on some of the most thoughtful comments to any of these columns, one might conclude that acceptable earnings guidance by CEOs should take on new forms. Let's first consider the pros and cons, then some research, then some... View Details
Keywords: by James Heskett; Financial Services
  • 05 Nov 2024
  • Research & Ideas

AI Can Help Leaders Communicate, But Can't Make Employees Listen

It's an AI-age twist on the classic Turing Test, developed by British computer scientist Alan Turing in 1950 to judge whether machines could exhibit “intelligence.” Called the “Wade Test,” after the CEO of the company the researchers studied, the analysis is among the... View Details
Keywords: by Ben Rand; Information Technology; Technology
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

configured as "traditional centers," familiar-looking branches that provided conventional banking services, though often supported by new technologies and redesigned processes. The group unveiled its first redesigned branch—a... View Details
Keywords: by Stefan Thomke; Banking; Financial Services
  • 21 Apr 2003
  • Research & Ideas

Are Crummy Products Your Next Growth Opportunity?

How's this for a mission statement: We make crummy products for non-consumers. But if you think that's the idea for an "F" paper in business school, you haven't been paying attention to success stories ranging from Henry Ford's View Details
Keywords: by Sean Silverthorne
  • Web

Guiding Principles for Conscious and Inclusive Description | Baker Library

now described fully.When describing or cataloging original materials for the first time, staff choose terms and subjects that describe the collections as we perceive them. We do our best to describe the collections accurately, fairly, and... View Details
  • 04 Sep 2019
  • News

Advancing Diagnostics that Can Save Lives

tools, expediting the time frame and accuracy of results. Using genomics and machine learning, Day Zero Diagnostics (DZD) and Aikili Biosystems aim to save lives. “A common reaction to our venture is that it is ‘ambitious.’ Clearly our... View Details
Keywords: Susan Young
  • 11 Nov 2013
  • Research & Ideas

A Smarter Way to Reduce Customer Defections

targeting efforts. The First Cut Customer attrition is a widespread problem that affects firms in a variety of industries. For example, US credit card providers often deal with annual churn rates of about 20 percent, and mobile phone... View Details
Keywords: by Dina Gerdeman; Retail; Service
  • 01 Dec 2001
  • News

Q&A: John Quelch

brings to his new role a broad expertise in global business practice, especially in the area of international marketing. Working with the Global Initiative's executive director Kathleen Cooke Ryan and a steering group of senior faculty, Quelch has spent his View Details
Keywords: Deborah Blagg
  • 27 Feb 2013
  • Research & Ideas

Sidetracked: Why Can’t We Stick to the Plan?

avoid getting sidetracked in the future. Forces from within are factors that reside in both our minds and our hearts, and exist because of the very nature of being human. We will explore the accuracy (or lack thereof) of our beliefs about... View Details
  • 15 May 2020
  • Research & Ideas

Find Your Pragmatic Path through Radical Uncertainty

Reprinted with permission from CommonWealth Magazine, which first published this article. These are times that none of us have seen before. Amid the radical uncertainty of the coronavirus pandemic, fear has reared its ugly head medically,... View Details
Keywords: by Howard Stevenson, Eugene B. Kogan, and Shirley Spence
  • 09 Jan 2014
  • Research & Ideas

Excerpt: ’Fortune Tellers’

claim to systematic scientific insight. This book describes the first generation of economic forecasters and the methods they created to predict the future of the economy. The forecasting field was initially developed by entrepreneurs... View Details
Keywords: by Walter A. Friedman
  • 09 May 2018
  • Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

factories in the US,” Toffel says. Timing is everything Previous research showed that the accuracy of third-party audits is affected by factors such as the inspector’s gender and work experience. Ibáñez and Toffel wanted to look at the... View Details
Keywords: by Carmen Nobel; Food & Beverage; Service
  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

technologies. Lesson 1: Use Technology To Create An Immediate, Tangible Benefit For The Consumer. If consumers don't see how technology is going to help them, they often assume that it's going to be used against them. When UPC scanners were View Details
Keywords: by Raymond Burke; Retail
  • 29 Sep 2003
  • Research & Ideas

Pride Goeth Before a Profit

to employees' identity and self-worth. Caring About Accuracy Dave Thompson was appointed a measurement technician at El Segundo, CA-based Unocal's Van, TX, oil field in 1993. He was responsible for making sure that the amounts of oil and... View Details
Keywords: by Theodore Kinni
  • Web

The Route of the Exhibition - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

company R. R. Donnelley & Sons. The Lakeside Press rotating exhibitions were considered equal to those at the preeminent cultural institutions in the city, such as the Art Institute of Chicago. The Art Institute sponsored the Chicago Salon, the View Details
  • 06 May 2022
  • Blog Post

Career Advice: Starting a Sustainable Startup

experience developing a startup while at HBS. Can you tell us a bit about your start up? What resources were most helpful as an entrepreneur working in climate? I had tried starting a company a few years earlier with a small group of friends, but after we received our... View Details
  • 15 Sep 2003
  • Research & Ideas

The Lessons of New-Market Disruption

investments in customized test software developed for UNIX systems. Teradyne's top customers were not interested in sacrificing accuracy and scrapping already installed software for the cost benefits of CMOS chips and NT. Instead, they... View Details
Keywords: by Clark Gilbert; Technology
  • 28 Apr 2003
  • Research & Ideas

Shareholders Key to Corporate Reform

correct the underlying weaknesses. When it comes to corporate governance, for too long we have relied on the first approach. It's time to take a deeper look, see where the stressors in the system lie, and commit to structural reforms. In... View Details
Keywords: by Cynthia A. Montgomery & Rhonda Kaufman
  • 19 Mar 2006
  • Research & Ideas

Unlocking Your Investment Capital

Business Review, Merton, a Nobel laureate, urges senior corporate executives and boards to view derivative applications not just as tactical measures but as strategic tools that convey competitive advantage. A first step is distinguishing... View Details
Keywords: by Ann Cullen; Financial Services
  • 12 Sep 2016
  • Research & Ideas

What Brands Can Do to Monitor Factory Conditions of Suppliers

Uncovering Bad Factories All three studies were made possible by a social auditing company providing Toffel with data on more than 40,000 inspections in 66 countries that its auditors had conducted over several years. The first study,... View Details
Keywords: by Michael Blanding
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