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Show Results For
- All HBS Web
(8,209)
- People (49)
- News (2,331)
- Research (3,839)
- Events (20)
- Multimedia (135)
- Faculty Publications (2,339)
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
you to talk about that experience. So it could be argued that that’s not manipulation. Now what happens with the person who says, “Oh, I had an awful experience, the staff was not courteous, my room was awful.” What are they going to do?... View Details
- 09 Dec 2014
- First Look
First Look: December 9
(BMVSS) is an Indian not-for-profit organization engaged in assisting differently abled persons by providing them with the legendary low-cost prosthesis, the Jaipur Foot, and other mobility-assisting devices, free of cost. Known for its... View Details
Keywords: Sean Silverthorne
- 16 Sep 2014
- First Look
First Look: September 16
spending and confidence as well as new competitive forces on Starbucks' transformation. The case concludes by examining Schultz's own leadership journey, the lessons he learned personally during Starbucks transformation, and how he is... View Details
Keywords: Sean Silverthorne
- 18 Jun 2014
- Research & Ideas
Book Excerpt: ‘Collective Genius’
character; maybe he didn't mean exactly what he just said. It was an aspect of the character's personality that hadn't been seen before that scene. The director saw this moment in the daily review of work in progress and said, "No, no.... View Details
- 01 Mar 2011
- First Look
First Look: March 1
look large and compelling. But it can have significant downsides. Leaders who prefer to zoom in tend to create policies and systems that depend too much on politics and favors. They can focus too closely on personal status and on turf... View Details
Keywords: Sean Silverthorne
- 02 Sep 2008
- First Look
First Look: September 3, 2008
client's needs, obtaining projects and properly scoping out the work. The "offshore" person in India or elsewhere, along with his or her delivery team, is responsible for completing the project in a high-quality and timely way.... View Details
Keywords: Sean Silverthorne
- 19 Dec 2024
- News
The Musts of 2024
this year because I think it's so good. And the title is How to Know A Person by David Brooks. And his theme, which I thought was incredibly powerful, was that we all think we're really good at human connection, and we all suck. And he... View Details
- 08 Mar 2019
- Blog Post
Reclaiming Feminism: A Celebration of International Women’s Day
where our voices can be heard regardless of our gender, race or sexuality. We must believe that we are as good as, as qualified as, as worthy as the person next to us because... We. Are. We know this. When society acknowledges the... View Details
- 01 Jun 2011
- News
The House that Howard Built
Duffy (MBA 1977), then administrative director of External Relations. Nearly a third of the survey’s respondents said they were self-employed, while almost half described themselves as “entrepreneurs.” (This cohort also reported greater View Details
- 01 Mar 2010
- News
Lords of Strategy
you can’t pronounce . Part of the strategy revolution was the coming of what I’ll call Greater Taylorism, the corporation’s application of sharp-penciled analytics, this time not to the performance of an individual worker — how fast a View Details
- 06 Dec 2018
- News
Cold Call Horror Stories
case in the course that at that point was called POM—Production and Operations Management—and the section gave me a round of applause because it never happened before that the same person was called to open twice in a day. So of course I... View Details
- 01 Sep 2017
- News
The Biggest Industry You’ve Never Heard Of
Freiberg. And Gamer Sensei, founded by William Collis and Rohan Gopaldas (both MBA 2011), is designed to train the next generation of esports professionals and the amateur gamers who make up the majority of the esports audience. The website matches players with View Details
- 01 Mar 2005
- News
Venture Capital’s Comeback
Massachusetts. During the bubble, the most valued skill was the presumed ability to predict what hot concept could go public fast. Now the pendulum has swung back to valuing entrepreneurial skills first and foremost. There’s also a renewed appreciation for the amount... View Details
- 07 Feb 2012
- First Look
First Look: February 7
Small, Devin G. Pope, and Michael I. Norton Publication:Social Psychological and Personality Science (forthcoming) Abstract We document an age penalty in racial discrimination: charitable behavior toward African American children... View Details
Keywords: Sean Silverthorne
- 01 Jun 2009
- News
Dispatches from the Global Classroom
opportunity, not an X or Y outcome,” says Danel. “We believe in people’s freedom to be the architect of their own lives,” adds Labarthe. “The level of development each person has is very different.” Founded in 1990 as a nonprofit, CB... View Details
- 22 Feb 2022
- News
March 2022 Alumni and Faculty Books
strong foundation for career success. Author Ron Kurtz first developed these 36 common-sense tips to guide his own children in making the most of their firsts job, and has compiled them for anyone just starting their career. This book will help you make the most of... View Details
- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
thirty-year resident of Boston's inner-city Dorchester neighborhood, has long been interested in the revitalization of urban areas. "I have personally witnessed the challenges and opportunities embedded in our urban communities," notes... View Details
- 14 Jun 2016
- First Look
June 14, 2016
by leading multifaceted lives themselves. They can reward employees for the quality and results of their work rather than the time put into it. And they can enforce reasonable work hours, require vacations, and take other steps to protect employees’ View Details
Keywords: Sean Silverthorne
- 08 Mar 2016
- Research & Ideas
Solving an Economic Mystery Surrounding Argentina and Chile
Argentina and Chile? These leaders had an inside-looking-out view during this much of this time—what do we learn from them? A: These interviews supplied both contextual and personal information simply not available elsewhere. Unlike the... View Details
Keywords: by Sean Silverthorne
- 20 Dec 2011
- First Look
First Look: December 20
Thought Theory (UTT); namely, that unconscious thought is a bottom-up process, whereas conscious thought is a top-down process. In two experiments on impression formation, participants read behavioral information about a fictitious person... View Details
Keywords: Carmen Nobel