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  • 16 May 2023
  • In Practice

After Silicon Valley Bank's Flameout, What's Next for Entrepreneurs?

stabilized, First Republic’s weakness, which prompted a hasty sale to JPMorgan Chase, portends continued headwinds for startups seeking investors. Julia Austin: Take stock on how to manage in times of crisis When the SVB situation... View Details
Keywords: by Avery Forman; Technology; Financial Services
  • May 2024 (Revised May 2025)
  • Case

Hakluyt: From Corporate Intelligence to Trusted Advisors

By: Joseph B. Fuller and Lena Duchene
Established in 1995 by a group of ex-British intelligence officers, Hakluyt & Company (Hakluyt) was a corporate advisory firm that generated insights by leveraging a unique blend of internal expertise and a global network of well-connected individuals. Since 2019, the... View Details
Keywords: Business Growth and Maturation; Business Model; Talent and Talent Management; Capital Structure; Cash Flow; Corporate Finance; Equity; Stock Shares; Corporate Governance; Business History; Compensation and Benefits; Recruitment; Leadership Style; Growth Management; Management Succession; Organizational Culture; Performance Evaluation; Networks; Partners and Partnerships; Business Strategy; Competitive Advantage; Transformation; Consulting Industry; Europe; United Kingdom; England; London
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  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

and The Service Profit Chain and The Value Profit Chain (with Lenoard A. Schlesinger). Some of the ideas go back to Heskett's 1986 book, Managing in the Service Economy. A new book, The Ownership Quotient, is underway, written with Sasser... View Details
Keywords: by Sean Silverthorne
  • Web

Women at HBS - Alumni

to work after a hiatus and for employers recruiting from this talent pool. They also manage a comprehensive database of corporate return to work programs around the world. Landit , cofounded by HBS alumnae... View Details
  • 01 Mar 2019
  • News

The Burden Legacy

creative stuff on the Burden stage in the HBS Show. More recently, speakers at the Burden podium addressed challenging issues. Former Vice President Al Gore warned students, “We are managing the planet as if it were a business in... View Details
Keywords: Linda Kush
  • 09 Nov 2021
  • News

The Simple Secret of Effective Mentoring Programs

Keywords: Mentoring; mentorship
  • 29 May 2013
  • Blog Post

“A place to grow personally and professionally.” - Yolanda Anton

Every individual is a prism with many faces. This is why, when HBS requested a short introduction of me, my mind went blank. Who should I talk about? Should I talk about the certified project manager who led teams up to 10 people facing... View Details
Keywords: Manufacturing; Technology
  • September 1993 (Revised January 1997)
  • Case

Serengeti Eyewear: Entrepreneurship Within Corning, Inc.

By: David A. Garvin and Jonathan West
An entrepreneurial division within Corning, Serengeti Eyewear, has grown rapidly in its brief 10-year history. Now it must decide whether to launch a new line of sunglasses and take on the industry leader. The company has prospered by developing and cultivating... View Details
Keywords: Organizational Design; Management Style; Competitive Strategy; Customer Relationship Management; Employee Relationship Management; Business and Stakeholder Relations; Talent and Talent Management; Corporate Entrepreneurship; Manufacturing Industry
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  • 26 Jan 2009
  • Research & Ideas

Where is Home for the Global Firm?

about the best location or locations for managerial talent, for instance, they should be aware that reallocating talent is neither costless nor easy. Interpersonal relationships and internal communication networks rise in importance. As... View Details
Keywords: by Martha Lagace
  • 19 Jan 2023
  • Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

choices, resulting in more efficient organizations. “It’s about how we think about talent and resource allocation,” Paik says. You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking... View Details
Keywords: by Rachel Layne
  • 10 Feb 2020
  • In Practice

6 Ways That Emerging Technology Is Disrupting Business Strategy

involving artificial intelligence (AI), data analytics, and the Internet of Things are changing the way business leaders think about strategy. Here’s what they said: 1. Talent and data are more critical than ever   “Traditionally,... View Details
Keywords: by Danielle Kost
  • 01 Dec 2018
  • News

In My Humble Opinion: Growth Investor

that people from all over the country were moving to Memphis to help build this company.” But Bobo’s excitement had no real outlet. “We scour the planet to find athletic talent at an early age,” he says, “but we wait too long to cultivate... View Details
Keywords: Julia Hanna
  • 09 Jan 2012
  • Research & Ideas

Location, Location, Location: The Strategy of Place

where the retailer was able to outmaneuver mom-and-pop competitors. The management team again waited until they had developed enough resources before going head-to-head in suburban areas against big-box retailers like Kmart. Timing Is... View Details
Keywords: by Dina Gerdeman
  • Web

Career Networking - Alumni

your first post-graduate role, switching careers, or returning to the workforce after a period of absence, your job search begins by making a case for yourself. Learn how to market yourself to potential employers. Search the Alumni Directory Be found. Update your... View Details
  • February 2009 (Revised March 2013)
  • Case

Shanghai Diligence Law Firm (A)

By: Robert G. Eccles and Catherine Zhang
Shanghai Diligence Law Firm, started in January 2006, is a rapidly growing law firm in China's burgeoning legal services market. In addition to the usual challenges facing all professional service firms (picking and retaining talent and building a desired client... View Details
Keywords: Business Startups; Compensation and Benefits; Retention; Growth and Development Strategy; Service Operations; Motivation and Incentives; Legal Services Industry; China
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  • Web

Online Business Strategy Course | HBS Online

Professionals General Managers Consultants and Investors Develop a powerful, value-based strategy to achieve greater success for your team and organization. Participating in the student discussions was empowering. It ignited a drive... View Details
  • 02 Aug 2007
  • What Do You Think?

How Will Millennials Manage?

Summing Up Are we approaching a "millennial watershed" in management? The next generation of managers, comprising many "millennials," will be more adept at managing in a changing, global, and networked environment.... View Details
Keywords: by Jim Heskett
  • 01 Jun 2000
  • News

Going Public: Margaret M. Crotty

numerous book, television, and movie deals, along with several marriage proposals, all of which she has turned down. Six months after the accident, Crotty returned to the United States to become an assistant principal at St. Mark's School of Harlem, where she put to... View Details
Keywords: Susan Young
  • 25 Oct 2010
  • HBS Case

Tesco’s Stumble into the US Market

operandi has been to joint venture with a local retailer, acquiring good store locations and local management talent in the process. Tesco deserves credit for not taking a "me-too" approach in its... View Details
Keywords: by Sean Silverthorne; Retail
  • 10 Feb 2021
  • Research & Ideas

Has #MeToo Changed How Hollywood Hires?

light in 2017 are substantially more likely than those without such prior ties to bring on female writers following the #MeToo movement, according to a forthcoming article in Management Science titled Scandal, Social Movement, and Change:... View Details
Keywords: by Rachel Layne; Media & Broadcasting