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  • June 2017 (Revised September 2021)
  • Case

Sales Misconduct at Wells Fargo Community Bank

By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
Set in early 2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the lead up to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in... View Details
Keywords: Corporate Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Executive Compensation; Lawsuits and Litigation; Crisis Management; Mission and Purpose; Organizational Design; Business and Community Relations; Business and Government Relations; Crime and Corruption; Business Organization; Business Model; Ethics; Corporate Accountability; Governance Compliance; Policy; Compensation and Benefits; Resignation and Termination; Laws and Statutes; Legal Liability; Business or Company Management; Risk Management; Business Processes; Organizational Culture; Organizational Structure; Failure; Agency Theory; Business and Shareholder Relations; Business and Stakeholder Relations; Risk and Uncertainty; Salesforce Management; Public Opinion; Banking Industry; North and Central America
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Srinivasan, Suraj, Dennis W. Campbell, Susanna Gallani, and Amram Migdal. "Sales Misconduct at Wells Fargo Community Bank." Harvard Business School Case 118-009, June 2017. (Revised September 2021.)
  • Web

Privacy Policy & Legal Info | HBS Online

other form, interact with a chatbot, or otherwise communicate with HBS Online. Personal data is any information that can be used to identify you. Personal data we collect may include: Contact Information such as full name, phone number, email, and mailing address.... View Details
  • 22 Nov 2016
  • First Look

November 22, 2016

program at an urban hospital in Massachusetts, they’re ready to disseminate the software to other accountable care organizations and bundled-payment hospitals. The case explores the issues the two entrepreneurs consider as they pursue the... View Details
Keywords: Sean Silverthorne
  • Web

Organizational Behavior Awards & Honors - Faculty & Research

Decade Award for “Taking Gender into Account: Theory and Design for Women’s Leadership Development Programs” (September 2011) with Herminia Ibarra and Deborah M. Kolb. Robin J. Ely : Awarded the 2021 Outstanding Practitioner-Orientated View Details
  • 06 Jun 2017
  • First Look

First Look at New Research and Ideas: June 6, 2017

reallocation accounts for the majority of aggregate productivity gains, suggesting that ignoring this channel could lead to substantial bias in understanding the nature of gains from multinational production. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • Web

Payment and Financial Aid - HBS Online

happy to provide our tax ID and bank account information to facilitate payments from organizations sponsoring your enrollment. However, we cannot provide specialized information or complete paperwork as part of a vendor setup process for... View Details
  • Web

Harvard Business School

of Boston who served in World War II, Herb Lyken became a professor of Finance and Accounting at the University of Massachusetts, Boston and taught for 15 years. He was also a founder and board member of the Unity Bank and Trust in... View Details
  • 23 Jun 2008
  • Research & Ideas

Innovative Ways to Encourage Personal Savings

support every low- to moderate-income family, says Tufano. Beyond valuable programs like Social Security, tax breaks for savers, or auto-enrollment initiatives, there are more innovative and exciting projects: Prize-linked savings View Details
Keywords: by Martha Lagace; Financial Services
  • 04 Oct 2018
  • Research & Ideas

Diversity Boosts Profits in Venture Capital Firms

Business School alone accounted for some 25 percent of VCs. What’s more, these numbers have changed little over time, with the percentage of women in venture capital staying consistent at 8 percent from 1990 to 2016, despite gains in STEM... View Details
Keywords: by Michael Blanding; Banking; Financial Services
  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

Abstract—We estimate a structural model that takes into account the entry decisions of retail stores and their corollary effects on total shopping mall sales. By understanding the endogenous behavior of individual store entry, we provide... View Details
Keywords: Sean Silverthorne
  • 15 Jun 2007
  • Research & Ideas

Remembering Alfred Chandler

fields of sociology, economics, and business administration as well. All 3 books have received enormous attention and will continue to do so. But it should also be remembered that Al made contributions to business history throughout his life, from the View Details
Keywords: by Sean Silverthorne
  • 27 May 2014
  • First Look

First Look: May 27

  Publications August 2013 Princeton University Press A Social Strategy: How We Profit from Social Media By: Piskorski, Mikołaj Jan Abstract—Almost no one had heard of social media a decade ago, but today websites such as Facebook,... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2017
  • News

Fighting Poverty One Neighborhood at a Time

as the School’s first Goldman Sachs Fellow, and was elected copresident of the African American Student Union (AASU). “I had never taken an accounting or finance class before I went to HBS,” he notes. “The AASU study groups and community... View Details
Keywords: Deborah Blagg
  • 01 Dec 2009
  • News

One Man Crime Wave

newspaper column, he wrote, “No matter how much feeling of public obligation the executive staff of any corporation might possess, the corporate entity is involved in maximizing short and long run profit .The old yardstick is deadly but... View Details
Keywords: Garry Emmons; fiction writing; Arts, Entertainment; Publishing Industries (except Internet); Information
  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

https://www.hbs.edu/faculty/Pages/item.aspx?num=53161 forthcoming European Accounting Review The Role of Overbilling in Hospitals' Earnings Management Decisions By: Heese, Jonas Abstract—This paper examines the role of overbilling in... View Details
Keywords: by Sean Silverthorne
  • 20 Oct 2003
  • Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

begin with consumer electronics. That industry began with radio. Two enterprises commercialized, that is, brought the technology into public use: Radio Corporation of America (RCA), a joint venture of the three leading U.S. electrical and... View Details
Keywords: by Alfred D. Chandler Jr.; Consumer Products
  • 03 Jan 2017
  • First Look

January 3, 2017

to standardize their products and helped establish brand identities through consistent appearance. By 1938, food dyes had achieved such widespread use, and had raised such public concern, that the federal government amended the 1906 Pure... View Details
Keywords: Carmen Nobel
  • 13 Oct 2009
  • Research & Ideas

7 Lessons for Navigating the Storm

crisis management to plan for the future, but this is required to win. How will you reshape your organization's strategy to emerge from the crisis as the winner? Step 6: Create your company's image as the industry leader. With public... View Details
Keywords: by Martha Lagace
  • 20 Oct 2010
  • Research & Ideas

HBS Workshop Encourages Corporate Reporting on Environmental and Social Sustainability

The development of corporate integrated reporting (IR) standards has the promise to be one of the great business innovations of the 21st century, and could be pivotal in restoring public trust in business institutions, Harvard Business... View Details
Keywords: by Sean Silverthorne; Accounting
  • 28 May 2020
  • Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

many new cases arrive at the same time, companies could be much less well-served by the bankruptcy reorganization process.” What makes the current financial crisis unique is that the economic harm caused by forced shutdowns is being felt by broad swaths of the economy... View Details
Keywords: by Dina Gerdeman; Financial Services; Banking
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