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  • Research Summary

Building Effective Relationships Across Cultures

Trust is the foundation of any successful collaborative relationship. In my first stream of research, I draw on the basic distinction between cognition-based versus affect-based trust– that is, trust from the head versus trust from the heart – to better... View Details

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • 30 Apr 2012
    • Research & Ideas

    India’s Ambitious National Identification Program

    Unique Identification System," with Anjali Raina (HBS AMP 174, 2008), executive director of the HBS India Research Center in Mumbai. "Any company that wants to operate in emerging markets that are large and populous, like China,... View Details
    Keywords: by Dina Gerdeman
    • 29 Oct 2018
    • Research & Ideas

    Hunting for a Hot Job in High Tech? Try 'Digitization Economist'

    economist herself, delve into the phenomenon in their paper Economists (and Economics) in Tech Companies, forthcoming in the Journal of Economic Perspectives. “Inside tech firms there’s a huge competition for talent right now,” Athey... View Details
    Keywords: by Roberta Holland; Technology; Education
    • December 2008 (Revised March 2009)
    • Case

    The World Food Programme during the Global Food Crisis (A)

    By: Anette Mikes, Peter Tufano, Eric D. Werker and Jan-Emmanuel De Neve
    Rising food prices threatened an unprecedented number of people around the world with malnutrition or starvation in 2008. The new Executive Director of the United Nations' World Food Programme (WFP)—the world's largest food relief agency—must not only address this... View Details
    Keywords: Food; Globalized Firms and Management; Nutrition; Crisis Management; Business and Government Relations; Nonprofit Organizations; Welfare
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    • July 2010 (Revised December 2010)
    • Case

    Post-Crisis Compensation at Credit Suisse (A)

    By: Clayton S. Rose and Aldo Sesia
    On October 20, 2009, Brady Dougan, the CEO of Credit Suisse Group, announced a new compensation plan for the bank. The announcement had followed quickly on the heels of the G-20 meeting the prior month where, in the wake of the financial crisis, the major governments... View Details
    Keywords: Financial Crisis; Globalized Firms and Management; Governing Rules, Regulations, and Reforms; Taxation; Compensation and Benefits; Organizational Culture; Business and Shareholder Relations; Banking Industry; Financial Services Industry; Switzerland; United Kingdom
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    • 12 Jun 2012
    • First Look

    First Look: June 12

    seek and how firms could deliver it. The result can be new revenue, increased customer satisfaction and loyalty, positive word of mouth, and cost savings. The multiyear process to price the 8 million tickets to the upcoming London 2012... View Details
    Keywords: Sean Silverthorne
    • 2016
    • Article

    Scandal and Stigma: Does Corporate Misconduct Affect the Future Compensation of Bystander Managers?

    By: Boris Groysberg, Eric Lin and George Serafeim
    This paper explores whether a firm’s misconduct can affect the compensation of former managers who were neither at the firm at the time of misdeeds nor involved in the scandal. Results suggest that stigma may influence compensation of former managers, even in cases... View Details
    Keywords: Corporate Misconduct; Stigma; Executive Compensation
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    • 13 Mar 2012
    • First Look

    First Look: March 13

    Publication:MIS Quarterly Executive 11, no. 1 (March 2012) Abstract The Chinese management software and IT services industry has grown dramatically over the past two decades and today is about the size of the Indian industry a decade ago.... View Details
    Keywords: Sean Silverthorne
    • 18 Apr 2022
    • HBS Case

    Dick’s Sporting Goods Followed Its Conscience on Guns—and It Paid Off

    hadn’t purchased his AR-15 assault-style rifle at a Dick’s Sporting Goods store. But he had legally bought a different shotgun months earlier at a local Dick’s outlet—and that hit close enough to home for Stack. “I don’t want to be part of the story anymore,” Stack... View Details
    Keywords: by Jay Fitzgerald
    • 18 Jul 2023
    • Interview

    Jeffrey Rayport on Product Market Fit, Profit Market Fit and Whiplash, and More

    By: Jeffrey F. Rayport and Doug Levin
    This episode of "Lessons from Startup Life" podcast features Jeffrey Rayport, Senior Lecturer of Business Administration at the Harvard Business School. Jeffrey specializes in teaching and researching growth-stage technology ventures and their scalability. Prior to... View Details
    Keywords: Scaling And Growth; Start-up; Diversity; Equity; Inclusion; Technology; Business Startups; Product Marketing; Business Growth and Maturation
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    • October 2022
    • Case

    Colette Phillips and GetKonnected!: Creating Inclusive Ecosystems

    By: Rosabeth Moss Kanter, Amy Chiu and Joyce Kim
    Colette Phillips’ marketing firm had just won the City of Boston’s 2nd largest contract in history to a Black-owned company. During the Covid-19 pandemic, Get Konnected!, the networking organization for people of color that she founded 15 years earlier and led to... View Details
    Keywords: Diversity; Ecosystem; Inclusion; People Of Color; Network; Racial Bias; Gender Bias; Entrepreneurial Ecosystem; Entrepreneur; Change; Change Barriers; Change Leadership; Community; Innovation; Pandemic; Impact; Systemic Racism; Minority-owned Businesses; Social and Collaborative Networks; Equity; Race; Small Business; Prejudice and Bias; Boston
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      Managing Human Assets

      The time has come for American managers to rethink the traditional relationship between management and workers. The personnel practices of the past are an obstacle today, blocking the higher productivity and quality levels your firm will need to succeed in the... View Details

      • 16 Nov 1999
      • Lessons from the Classroom

      Leading Change and Organizational Renewal

      A member of the Executive Education staff spoke recently with HBS Professors Michael Tushman and Charles O'Reilly, developers of the program Leading Change and Organizational Renewal. In that discussion they describe their thinking about... View Details
      Keywords: by Staff
      • 08 Jun 2010
      • First Look

      First Look: June 8

      higher utility (or satisfaction), higher execution effort (or motivation), faster coordination, less influence activities, and more communication, but also to less experimentation and less information collection. When two View Details
      Keywords: Martha Lagace
      • Career Coach

      Thoba Grenville-Grey

      Thoba wants to help students interested in investing careers from international backgrounds break into US roles by highlighting the nuances of the process and the potential resources and strengths students can lean into. Having worked in strategy consulting , View Details
      • May 2017
      • Article

      Distracted Shareholders and Corporate Actions

      By: Elisabeth Kempf, Alberto Manconi and Oliver Spalt
      Investor attention matters for corporate actions. Our new identification approach constructs firm-level shareholder "distraction" measures, by exploiting exogenous shocks to unrelated parts of institutional shareholders' portfolios. Firms with "distracted" shareholders... View Details
      Keywords: Investors; Business and Shareholder Relations; Executive Compensation; Stocks; Mergers and Acquisitions
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      • 28 Feb 2012
      • First Look

      First Look: Feb. 28

      http://www.hbs.edu/research/pdf/12-071.pdf Short-Termism, Investor Clientele, and Firm Risk Authors:Francois Brochet, Maria Loumioti, and George Serafeim Abstract Using conference call transcripts, we measure the time horizon that senior... View Details
      Keywords: Sean Silverthorne
      • 17 Sep 2013
      • First Look

      First Look: September 17

      Exchange Commission Electronic Data-Gathering, Analysis, and Retrieval (EDGAR) website, we show that firms appearing in chronologically adjacent searches by the same individual are fundamentally similar on... View Details
      Keywords: Sean Silverthorne
      • Research Summary

      Communication (and Coordination?) in a Modern, Complex Organization

      This is a descriptive study of the structure of communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a... View Details