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  • All HBS Web  (8,016)
    • People  (15)
    • News  (2,455)
    • Research  (3,569)
    • Events  (18)
    • Multimedia  (151)
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  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

Click HereHarvard Business School Professor Stefan Thomke describes how his Executive Education students use LEGO blocks to design customer experiences. (Video by Executive Education) Why do some product or... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 11 Nov 2015
  • Book

Alex Ferguson's Lessons on Leading

Keywords: by Sean Silverthorne; Sports
  • October 2023 (Revised January 2024)
  • Case

McDonald's Board of Directors (A)

By: Lynn S. Paine and Will Hurwitz
In October 2019, the McDonald’s Corporation board of directors, chaired by Enrique Hernandez, Jr., gathered to learn the results of their outside counsel’s investigation into the conduct of the CEO. On the surface, the iconic fast-food chain was thriving as growing... View Details
Keywords: Board Of Directors; Board Chair; Board Decisions; Business Ethics; Corporate Boards; Fast Food; Franchising; Legal Aspects Of Business; Legal Battle; Legal Settlement; Misconduct; Regulation; Reorganization; Restaurant Industry; Sexual Harassment; Shareholders; Stakeholder Management; Strategy And Execution; Turnaround; Corporate Accountability; Corporate Governance; Culture; Executive Compensation; Leadership; Management; Ethics; Governing and Advisory Boards; Business and Stakeholder Relations; Food and Beverage Industry; Illinois; United States
Citation
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Paine, Lynn S., and Will Hurwitz. "McDonald's Board of Directors (A)." Harvard Business School Case 324-044, October 2023. (Revised January 2024.)
  • 18 Nov 2015
  • Research & Ideas

Who Really Determines CEO Salary Packages?

It stands to reason that every major company has a unique set of strategic goals. Consequently, it stands to reason that the chief executive’s compensation package should be uniquely designed to align to those goals, while addressing the individual goals of the CEO.... View Details
Keywords: by Carmen Nobel; Consulting
  • 31 May 2023
  • HBS Case

Why Business Leaders Need to Hear Larry Miller's Story

Larry Miller shares how education helped him escape a life of crime and why employers should give the formerly incarcerated a second chance. ARTICLE: A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have... View Details
Keywords: by Jamal Meneide; Entertainment & Recreation; Consumer Products
  • Apr 19 2017
  • Interview

Understanding the Global Business Environment

  • 09 Nov 2022
  • In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details
Keywords: by Lynn Schenk and Danielle Kost
  • Mar 06 2017
  • Interview

Harnessing the Power of Engagement

  • 03 Jan 2023
  • What Do You Think?

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?

(iStockphoto/400tmax) While summarizing comments to this same question asked about Jack Welch in last month’s column (shown below), I received word of Frances Hesselbein’s death. Welch was regarded by many as the greatest CEO of the 20th century. Hesselbein, national... View Details
Keywords: Re: James L. Heskett

    Ananth Raman

    Ananth Raman is a professor in the Technology and Operations Management area where he has taught courses on various aspects of Operational Excellence—supply chain management, technology and operations management, and service operations—to MBA students... View Details

    Keywords: apparel; retailing; software

      Derek C. M. van Bever

      Derek van Bever is a Senior Lecturer in the General Management Unit of Harvard Business School. He teaches courses in both years of the MBA program (“Leadership and Corporate Accountability” in the first-year required curriculum and “Building and Sustaining a... View Details

      • June 2014
      • Case

      Starbucks Coffee Company: Transformation and Renewal

      By: Nancy F. Koehn, Kelly McNamara, Nora N. Khan and Elizabeth Legris

      Starbucks Coffee Company: Transformation and Renewal analyzes the turnaround and reconstruction of Starbucks Coffee Company from 2008 to 2014 as led by CEO and co-founder Howard Schultz. The case offers executives and students an opportunity to examine in depth how... View Details

      Keywords: Howard Schultz; Starbucks; Transformation; Turnaround; Change; Decision Making; Entrepreneurship; Growth and Development; Leadership; Organizations; Problems and Challenges; Risk and Uncertainty; Strategy; Value; Consumer Products Industry; Food and Beverage Industry; Retail Industry; North and Central America; Europe; Asia; South America; Middle East; Latin America
      Citation
      Educators
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      Related
      Koehn, Nancy F., Kelly McNamara, Nora N. Khan, and Elizabeth Legris. "Starbucks Coffee Company: Transformation and Renewal." Harvard Business School Case 314-068, June 2014.

        Das Narayandas

        Das Narayandas is the Edsel Bryant Ford Professor of Business Administration at the Harvard Business School. His academic credentials include a Bachelor of Technology degree in Engineering from the Indian Institute of Technology, Bombay (IITB), a Post-Graduate... View Details

        Keywords: advertising; beauty products; biotechnology; computer; electrical equipment; electronics; entertainment; federal government; high technology; industrial goods; information technology industry; internet; management consulting; manufacturing; marketing industry; professional services; retailing; telecommunications; transportation
        • 19 Jan 2023
        • Research & Ideas

        What Makes Employees Trust (vs. Second-Guess) AI?

        When an algorithm recommends ways to improve business outcomes, do employees trust it? Conventional wisdom suggests that understanding the inner workings of artificial intelligence (AI) can raise confidence in such programs. Yet, new research finds the opposite holds... View Details
        Keywords: by Rachel Layne
        • 08 Feb 2021
        • News

        Harvard Business Publishing Announces Leadership Change

        • 29 Oct 2019
        • Sharpening Your Skills

        Robots in the Boardroom

        Steamships, electricity, the railroad, airplanes, the internet—technology and business have always been intertwined. Now a new tech revolution is pushing forward as organizations figure out how to use artificial intelligence to help them make faster, smarter, and more... View Details
        Keywords: by Sean Silverthorne
        • Aug 26 2016
        • Short Film

        Find Your Path

          Srikant M. Datar

          Srikant M. Datar became the eleventh dean of Harvard Business School on 1 January 2021. During his tenure as a faculty member, he served as Senior Associate Dean for University Affairs (including Faculty Chair of the Harvard Innovation Lab), for Research, for... View Details

          Keywords: accounting industry; airline; automobiles; banking; biotechnology; communications; consumer products; e-commerce industry; health care; high technology; investment banking industry; management consulting; manufacturing; pharmaceuticals; venture capital industry
          • 22 Apr 2002
          • Research & Ideas

          Does Spirituality Drive Success?

          Executives from a wide range of industries trooped to Harvard Business School to discuss how their spirituality helps them be powerful leaders. The stories emerged from three panel sessions at the Möbius Leadership Forum, held April... View Details
          Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild
          • May 2014
          • Article

          From Purpose to Impact: Figure Out Your Passion and Put It to Work

          By: Nick Craig and Scott Snook
          We offer opinions on leadership. A need is seen for executives to have a strong belief in the purpose of their lives as individuals and within an organization to be effective leaders and to accomplish their personal goals. Executives are urged to examine their lives to... View Details
          Keywords: Leadership
          Citation
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          Related
          Craig, Nick, and Scott Snook. "From Purpose to Impact: Figure Out Your Passion and Put It to Work." Harvard Business Review 92, no. 5 (May 2014): 105–111.
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