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  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

keep the team progressing toward their goal, but to properly address all concerns raised along the way. Use the “clean sheet of paper” exercise to think creatively about company processes Another best practice is to perform the clean... View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • August, 2024
  • Article

Absenteeism, Productivity, and Relational Contracts Inside the Firm

By: Achyuta Adhvaryu, Jean-François Gauthier, Anant Nyshadham and Jorge Tamayo
We study relational contracts among managers using a unique dataset that tracks transfers of workers across teams in Indian ready-made garment factories. We focus on how relational contracts help managers cope with worker absenteeism shocks, which are frequent, often... View Details
Keywords: Implicit Contracts; Productivity; Misallocation; Absenteeism; Supervisors; Readymade Garments; Performance Productivity; Employees; Relationships; Fashion Industry; India
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  • 2020
  • Working Paper

No Line Left Behind: Assortative Matching Inside the Firm

By: Achyuta Adhvaryu, Vittorio Bassi, Anant Nyshadham and Jorge Tamayo
How do firms pair workers with managers, and which constraints affect the allocation of labor within the firm? We characterize the sorting pattern of managers to workers in a large readymade garment manufacturer in India and then explore potential drivers of the... View Details
Keywords: Assortative Matching; Productivity; Global Buyers; Readymade Garments; Management; Employees; Performance Productivity
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  • 1994
  • Chapter

Focused Human Resources Management: Key to Logistics Effectiveness

By: R. D. Shapiro and J. Byrnes
Keywords: Employee Relationship Management; Logistics; Performance Effectiveness
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  • 06 Sep 2011
  • Research & Ideas

How Small Wins Unleash Creativity

authors Teresa M. Amabile and Steven J. Kramer discuss how even seemingly humdrum events can make huge differences in employees' emotional and intellectual well-being. "There's no reason, no matter how resource-constrained an organization is, why managers can't... View Details
Keywords: by Carmen Nobel
  • 18 Nov 2016
  • Sharpening Your Skills

Sharpening Your Skills: Making a Fast Start on a New Job

One skill every new employee must master is getting a fast start. Here are stories from the archives on what Harvard Business School faculty have advised about hitting the ground running. A Fast Start On Your New Job Your first 90 days in... View Details
Keywords: by Sean Silverthorne
  • 12 Oct 1999
  • Research & Ideas

Right from the Start: Common Traps for the New Leader

authority until people feel like they know you." Coming In With The Answer New leaders who show up with a single answer for complex organizational problems usually do so out of arrogance or insecurity, or because they believe they must appear decisive and... View Details
Keywords: by Dan Ciampa & Michael D. Watkins
  • 01 Nov 2024
  • In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

time to maintain high standards and efficiency. Leaders of firms from start-ups to tech giants should give themselves the room they need to manage employee performance while shifting headcount to match... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 23 Jul 2018
  • Research & Ideas

The Open Office Revolution Has Gone Too Far

(like employee satisfaction). Those are fine for understanding individual perceptions, but aren’t so good at quantifying real behavioral responses and organizational performance outcomes from open offices.... View Details
Keywords: Re: Ethan S. Bernstein
  • October 2015
  • Article

The Value of Bosses

By: Edward P. Lazear, Kathryn L. Shaw and Christopher Stanton
How and by how much do supervisors enhance worker productivity? Using a company-based data set on the productivity of technology-based services workers, supervisor effects are estimated and found to be large. Replacing a boss who is in the lower 10% of boss quality... View Details
Keywords: Supervisors; Management Skills; Employees; Performance Productivity
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  • July 2020
  • Case

Karen Bruck: Growing Managers at MercadoLibre

By: Joshua D. Margolis, Fernanda Miguel and Mariana Cal
Karen Bruck, Corporate Sales Director at MercadoLibre, Latin America's largest e-commerce platform, needs to make a decision about one of her managers, who, while analytically savvy, has an approach that does not fit in with the company's culture. View Details
Keywords: Performance Evaluation; Employee Relationship Management; Decision Making; Interpersonal Communication; Organizational Culture; Retail Industry; Latin America; Argentina
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  • 06 Dec 2004
  • What Do You Think?

Why Do Managers Fail to Act on Their Predictions?

Article Two years ago I participated in a disaster drill at Southwest Airlines. It was a simulation of a Southwest plane crash at the New Orleans airport. As part of the exercise, I boarded a plane in Dallas with Southwest employees... View Details
Keywords: by James Heskett
  • 14 Nov 2011
  • Research & Ideas

Creating a Global Business Code

investigate corporate conduct standards around the world. But what started as a seemingly straightforward search soon grew into a major undertaking that required a dedicated server to process multilingual data from thousands of employees... View Details
Keywords: by Carmen Nobel
  • January 10, 2022
  • Article

The Secret Ingredient of Thriving Companies? Human Magic

By: Hubert Joly
The traditional corporate approach to motivating people has been a combination of carrots and sticks: a system of financial incentives designed to mobilize everyone around a plan designed by a few smart people at the top. Multiple studies have confirmed that, for any... View Details
Keywords: Meaning; Purpose; Organizational Culture; Employees; Motivation and Incentives; Performance
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  • March 2008
  • Exercise

Exercise: Challenging Operational Assumptions

By: Frances X. Frei
This exercise provides students with an opportunity to thoroughly test an operating assumption. Students state an assumption as a testable hypothesis, collect and analyze relevant data, and communicate the results. At HBS, it is incorporated in a second-year elective... View Details
Keywords: Customers; Employees; Knowledge Acquisition; Knowledge Use and Leverage; Service Operations; Performance Improvement
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  • 27 Aug 2012
  • Research & Ideas

Employee-Suggestion Programs That Work

Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program based on View Details
Keywords: by Paul Guttry
  • 21 Jun 2004
  • Research & Ideas

Racial Diversity Pays Off

Increase the diversity of employees in your organization—for example, on the basis of race, gender, religion, nationality, and sexual orientation—and you'll automatically have a better company. Right? That's the prevailing belief anyway.... View Details
Keywords: by Martha Lagace
  • 02 Jan 2012
  • Research & Ideas

Most Popular Articles of 2011

versus persistent) of performance feedback affects an employee's job productivity. Specifically, through field experiments at a Japanese bank, they investigate the extent to which job performance is affected... View Details
Keywords: by Staff
  • 07 Jan 2015
  • Research & Ideas

The Quest for Better Layoffs

3,100 employees were displaced. Company president Aaron Feuerstein immediately announced plans to rebuild the company—and to keep all the displaced employees on the payroll in the meantime. The media hailed... View Details
Keywords: by Carmen Nobel; Manufacturing
  • 04 Nov 2002
  • What Do You Think?

What’s Best for the Corporate Brain?

same time remain flexible enough to source new expertise and knowledge from outside the company." The planned termination of the lowest performing employees was characterized as a way "to forget... View Details
Keywords: by James Heskett

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