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  • 11 Apr 2000
  • Research & Ideas

Financial Services 24/7

handle transactions are decreasing, "the need to have confidence in the people on the other side of the structure is as strong as ever." HBS senior lecturer Sandra J. Sucher worked at Fidelity Investments for a dozen years before joining... View Details
Keywords: by Susan Young
  • 08 Jan 2001
  • What Do You Think?

Have We Extended the Boundaries of the Firm Too Far?

quite high at the time, thus providing a justification for the vertical integration of large organizations) set limits on behaviors that we refer to today as partnering, the forming of alliances, and outsourcing. Transaction costs... View Details
Keywords: by James Heskett
  • 12 Dec 2006
  • First Look

First Look: December 12, 2006

corporations hold significant amounts of cash on their balance sheets, and these cash holdings have been justified in the existing empirical literature by transaction costs and precautionary motives. An additional explanation, considered... View Details
Keywords: Martha Lagace
  • September 2008 (Revised October 2009)
  • Background Note

The Carbon Market

By: Andre F. Perold, Forest L. Reinhardt and Mikell Hyman
The carbon market has emerged in response to concerns about global climate change. This note characterizes the market in 2008, describing each segment and how it operates. View Details
Keywords: Non-Renewable Energy; Market Transactions; Environmental Sustainability; Climate Change
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  • 07 Oct 2019
  • Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

Anxiety Through Access to Human ContactThis study finds that customer anxiety during self-service transactions can reduce customers’ trust in the service provider. Operational design choices may help. Calculators for Women: When Identity... View Details
Keywords: by Sean Silverthorne; Retail; Air Transportation
  • 01 Oct 2001
  • Research & Ideas

Connecting With Nonprofits

part of an effort to market the company as a caring, responsible institution and even to market the nonprofit as a credible organization meriting support. Transactional Stage. Significant numbers of firms and nonprofits are migrating into... View Details
Keywords: by James Austin
  • February 2005
  • Article

European Integration and Corporate Restructuring: The Strategy of Unilever c1957-c1990

By: Geoffrey Jones and Peter Miskell
This article examines the role of the large Anglo-Dutch consumer products company in promoting European integration. It shows that Unilever contributed financially to campaigns to support the creation of the European Union, and its subsequent expansion, despite a... View Details
Keywords: Horizontal Integration; Organizations; Policy; Expansion; Market Transactions; Geographic Location; Restructuring; Competition; Brands and Branding; Production; Capital Structure; Value; Consumer Products Industry; European Union; United States
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  • 02 Aug 2011
  • First Look

First Look: August 2

working paper shows that the costs faced by multinational corporations in managing governments and political risk grew sharply. Download the paper: http://www.hbs.edu/research/pdf/12-003.pdf The Architecture of Transaction Networks: A... View Details
Keywords: Sean Silverthorne
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

markets for upstream inputs such as scientific knowledge, proximity also may matter for licensing, which they conceptualize as downstream end markets for small biotechnology firms. They examine whether co-location affects the likelihood of vertical licensing View Details
Keywords: Martha Lagace
  • 15 Jul 2014
  • First Look

First Look: July 15

which often assumes that decision makers are rational and understand the implications of their choices. Download working paper: https://www.hbs.edu/faculty/Pages/download.aspx?name=15-001.pdf   Cases & Course Materials Harvard Business School Case 214-018 HgCapital... View Details
Keywords: Carmen Nobel
  • 18 Feb 2015
  • First Look

First Look: February 18

Taxation Without Information: Deterrence and Self-Enforcement in the Value Added Tax By: Pomeranz, Dina Abstract—Claims that the VAT facilitates tax enforcement by generating paper trails on transactions between firms contributed to... View Details
Keywords: Sean Silverthorne
  • August 2007
  • Module Note

Managing Networked Businesses: Platform Evolution Module

By: Thomas R. Eisenmann
Offers an overview of conceptual content and pedagogical guidance for instructors using a six-session module, "Platform Evolution," from "Managing Networked Businesses" (MNB), a case-based MBA elective course on platform-mediated networks. The module explores the... View Details
Keywords: Business Ventures; Networks; Business or Company Management; Rights; Business Strategy; Problems and Challenges; Multi-Sided Platforms; Market Transactions; Innovation and Invention; Marketing; Competition; Market Entry and Exit
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  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

initiative that will address a problem hinted at in the overall relationship survey ("this is the 'digging and understanding' layer," says Cunningham); and, at the most granular level, records of each individual transaction that... View Details
Keywords: by Jean Ayers
  • 30 Sep 2015
  • Research & Ideas

Political Polarization: Why We All Just Can't Get Along

isn’t going to delegate a task if he or she doesn’t trust the subordinate to get the job done. “If those beliefs are that far off in other kinds of settings, then actually that means there are some gross inefficiencies where transactions... View Details
Keywords: by Roberta Holland; Banking; Financial Services
  • 10 Jun 2013
  • Research & Ideas

How Numbers Talk to People

particular CSI story involved lost revenue on hotel payment transactions. Analysis of data suggested that after a customer had selected a hotel, filled in the travel and billing information, then clicked the "Buy Now" button, a percentage of the sales View Details
  • 16 Oct 2018
  • First Look

New Research and Ideas, October 16, 2018

strong complementarity, but it can arise for other reasons as well. Transaction cost economics and property rights theory advise that strong complements should be placed under unified governance, for example, through common ownership.... View Details
Keywords: Dina Gerdeman
  • 28 Sep 2015
  • Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

holding onto their money physically rather than electronically. And pervasive stories of scam operators who absconded with customers’ money don’t help. Operators should consider building trust however they can into their technology, for example by showing that View Details
Keywords: by Dina Gerdeman; Financial Services; Telecommunications
  • 23 Sep 2008
  • First Look

First Look: September 23, 2008

$800) instead of receiving lower amounts (e.g., self and other each get $500) in their transactions (Bazerman, Loewenstein & White, 1992). The present analysis, however, shows that the perceived value of such tradeoffs—the View Details
Keywords: Martha Lagace
  • 06 Nov 2007
  • First Look

First Look: November 6, 2007

potential participants in the market; they have to overcome the congestion that thickness can bring, by making it possible to consider enough alternative transactions to arrive at good ones; and they need to make it safe and sufficiently... View Details
Keywords: Sean Silverthorne
  • 18 Jul 2006
  • First Look

First Look: July 18, 2006

than $100 million. These transactions are large enough to require the help of a financial adviser and attract both strategic and financial bidders. The sale process described is that of a private auction, including a confidential... View Details
Keywords: Sean Silverthorne

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