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  • All HBS Web  (2,892)
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    • Multimedia  (19)
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  • Web

Research Services - Faculty & Research

and amplify learning for in-class, preparatory, and follow-up exercises. This team of instructional designers, content and media developers, graphic artists, and technologists help faculty, researchers, and... View Details
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

portals including PoliceLink, NursingLink, TechCommunity, and IndiaOn. While the company was well ahead of its original plan to release four portals in 2007, Michel still faced a number of challenges. He had learned a great deal from... View Details
Keywords: Sean Silverthorne
  • 29 Jul 2019
  • Research & Ideas

How Companies Benefit When Employees Work Remotely

Operations Management Unit at Harvard Business School, and fellow researchers compared the outcomes of flexible work arrangements at the US Patent and Trademark Office (USPTO). The team found that employees with liberal “work from... View Details
Keywords: by Kristen Senz
  • 16 Feb 2024
  • Research & Ideas

As AI Upends Recruiting, Job Seekers Need a Waze App for Careers

becoming more important at all levels of the labor force as we move from a more mechanical engineering, manufacturing economy to a post-industrial society. Retaining and cultivating those skills as part of learning on the job is becoming... View Details
Keywords: by Rachel Layne; Information Technology; Technology
  • 31 Oct 2023
  • Research & Ideas

Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

were less likely to appoint a Black teammate to a leadership position, compared with those who weren’t exposed to this research. Those hearing the business case were also less likely to agree that racially diverse teams perform better. In... View Details
Keywords: by Katherine Hutt Scott and Barbara DeLollis
  • Web

Interviews - Creating Emerging Markets

CEO, Africa Investconsult Ltd. (Financial Services) “You have to negotiate. And you have to go with a team that knows how to negotiate. Otherwise you’ll get a deal that looks good. Later on you find out it’s no good.” Download Transcript... View Details
  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

cultural change and provides a playbook to help leaders hire productive employees, organize around teams and values, and lead by inclusion. In a nod to the times, he devotes space to tips for creating and maintaining culture in remote... View Details
Keywords: by Avery Forman
  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

of experimentation. Taking all these factors into account, a startup can create dozens of ads within just a few days, and learn quickly and cheaply what is most effective to attract suppliers. Uber, for instance, made extensive use of... View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
  • 22 Mar 2010
  • Research & Ideas

One Strategy: Aligning Planning and Execution

Every firm has two strategies, we learn early on in the pages of One Strategy: Organization, Planning, and Decision Making. "Explicit" strategy is the one you read about in your company's planning memos and PowerPoint slides.... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • 27 Nov 2006
  • Research & Ideas

Manly Men, Oil Platforms, and Breaking Stereotypes

sense a man makes of himself as a man, which develops in the course of his interactions with others. A man encounters—and learns to anticipate—others' expectations of him as a man; he responds, others react, and through this... View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities
  • Web

HBS - The year in Review

pandemic travel restrictions, the program pivoted to focus on US challenges and opportunities, taking more than 1,000 students to one of 15 domestic locations. With a lens on the course’s three modules—contextual intelligence, team... View Details
  • 01 Nov 2017
  • What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

control, questionable organizational (particularly human resource management) practices, and human behavior traits in general. As “Former Employee” put it, “much of the language in the Visions and Values about caring for team members and... View Details
Keywords: by James Heskett; Banking
  • January 2025
  • Case

Summer Health: Raising an AI-First Company?

By: Jeffrey J. Bussgang, Sarah Mehta and Maxim Pike Harrell
In October 2023, Summer Health CEO Ellen DaSilva arrived at a defining juncture for her pediatric telehealth startup. Founded in 2021, Summer Health offered parents rapid access to licensed pediatricians via text message. DaSilva, an experienced telehealth executive,... View Details
Keywords: AI and Machine Learning; Technology Adoption; Entrepreneurship; Leadership; Business Startups; Health Care and Treatment; Business Strategy; Product Development; Health Industry; Telecommunications Industry; United States
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Bussgang, Jeffrey J., Sarah Mehta, and Maxim Pike Harrell. "Summer Health: Raising an AI-First Company?" Harvard Business School Case 825-083, January 2025.
  • Web

Entrepreneurship - Faculty & Research

specialists—an "operating team" that is an order of magnitude larger than that of any other VC firm. Furthermore, the operating team aims to not only assist a16z portfolio companies, but also to be broadly helpful to all parties in the... View Details
  • 05 Dec 2023
  • Research & Ideas

Are Virtual Tours Still Worth It in Real Estate? Evidence from 75,000 Home Sales

remains white-hot despite high interest rates. “Maybe it doesn't help you to get a 5 percent sales price rise by using visual tools—but it might help sellers in many other ways,” Troncoso says. Virtual reality for house hunting To parse selling behavior, the... View Details
Keywords: by Rachel Layne; Real Estate
  • May 2011 (Revised June 2011)
  • Case

The Crisis at Tyco - A Director's Perspective

By: Suraj Srinivasan and Aldo Sesia
In 2002, Wendy Lane had been a member of the board of directors at Tyco International a little more than a year when the company's CEO Dennis Kozlowski and other top executives were accused of fraud, which ultimately led to resignations, imprisonments, lawsuits, and... View Details
Keywords: Management Teams; Reputation; Governing and Advisory Boards; Crisis Management; Accounting Audits; Problems and Challenges; Risk Management; Finance; Managerial Roles; Lawsuits and Litigation; Service Industry; United States
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Srinivasan, Suraj, and Aldo Sesia. "The Crisis at Tyco - A Director's Perspective." Harvard Business School Case 111-035, May 2011. (Revised June 2011.)
  • 20 Jan 2014
  • Research & Ideas

Language Wars Divide Global Companies

learn German work practices. The fewest "us and them" issues occurred among a team of 24 members split between Germany and India who were working on a data standardization project. Neither the... View Details
Keywords: by Kim Girard
  • 11 Aug 2022
  • Research & Ideas

When Parents Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message?

other people?" “How do all of these lessons about working hard potentially carry over to our beliefs about other people?” asks Ashley Whillans, an assistant professor at Harvard Business School, who co-authored the study. “If you are View Details
Keywords: by Michael Blanding; Education
  • 24 Jan 2023
  • Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

work actually means, which could lead to unhappy workers and frustrated managers. “As an organization, it’s not enough to just hire people for passion. Leaders also need to learn how to manage for passion.” An analysis of 200 million job... View Details
Keywords: by Sean Silverthorne
  • 03 Jun 2019
  • Blog Post

9 Lessons from the Class of 2019

It is the students who ultimately end up teaching all of us. Here are the nine lessons we learned from the Class of 2019. 9. A Lesson in Vulnerability and Giving Triston Francis and Sana Mohammed spoke eloquently about their experience as... View Details
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