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  • January 2010 (Revised March 2011)
  • Case

Ben Bernanke: Person of the Year?

By: Lakshmi Iyer and Matthew C. Weinzierl
In response to the economic and financial crisis of 2008–2009, the Federal Reserve greatly expanded the scale and scope of its activities. Though lauded by many experts for its actions, the Fed and its chairman, Ben Bernanke, faced harsh criticism from some public... View Details
Keywords: Financial Crisis; Central Banking; Governance Controls; Policy; Crisis Management; Power and Influence; Public Administration Industry; United States
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  • 24 Mar 2002
  • Research & Ideas

The Trick of Balancing Business and Government

Asked which institutions must be in place in order for African countries to grow, experts on a panel at the Africa Business Conference had no shortage of suggestions. One panelist, representing the International Monetary Fund, voted for a... View Details
Keywords: by Martha Lagace
  • 02 Sep 2002
  • What Do You Think?

What Can Business Schools Do to Avoid Bad Apples?

in business in any event, were socialized in corporate ethics courses with the rest of the world's best and brightest?" Others objected to the assumption that teaching values to adults is difficult at best and impossible at worst.... View Details
Keywords: by James Heskett
  • 03 Apr 2017
  • What Do You Think?

How About Investing in Human Infrastructure?

expected to.” Other models that might be followed were suggested. ReshoreNow pointed out that, “The Germans and Swiss have excellent apprenticeship training models.” Several respondents alluded to institutional shortcomings in delivering... View Details
Keywords: by James Heskett; Construction
  • March 2021 (Revised October 2021)
  • Case

Aligning Mission and Margin at Southern Bancorp

By: Rebecca M. Henderson, Brian Trelstad and Eren Kuzucu
In October 2020, after spending almost a decade to turnaround Southern Bancorp, an Arkansan bank founded with the mission to provide financial services to rural, underserved communities, CEO Darrin Williams is wondering how Southern Bancorp should continue to grow.... View Details
Keywords: Racial Wealth Gap; Banks and Banking; Growth and Development; Corporate Social Responsibility and Impact; Mission and Purpose; Going Public; Investment Return; Social Issues; Wealth and Poverty; Banking Industry; Financial Services Industry; United States; Arkansas
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  • 11 Jun 2019
  • Book

These Aren't Beach Books, but Managers Should Read Them Anyway

R. Kerr’s book explores why global talent flows matter to national economic development and security Trust: Creating the Foundation for Entrepreneurship in Developing CountriesLegal and social institutions... View Details
Keywords: by Sean Silverthorne
  • October 1983
  • Case

Chemical Bank: Allocation of Profits

Describes a conflict between the metropolitan (branch banking) and treasury groups at the bank. The issue is which group should receive the profits generated by a product involving both: Due bills. It is a form of transfer pricing problem, but in a unique (i.e.,... View Details
Keywords: Profit; Conflict and Resolution; Banks and Banking; Service Industry
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  • 09 Jan 2007
  • First Look

First Look: January 9, 2007

Brazil and Mexico relied on very different institutional structures, both countries grew at similar rates of growth between 1890 and 1913. However, the dense and exclusive Mexican network might have ended up increasing the View Details
Keywords: Martha Lagace
  • 09 Feb 2010
  • First Look

First Look: Feb. 9

social and political systems; identify opportunities to fill those voids, for example, by building or improving market institutions yourself; and exploit those opportunities through a rigorous five-phase... View Details
Keywords: Martha Lagace
  • 03 Sep 2013
  • First Look

First Look: September 3

link: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1465064 August 2013 Institutional Logics in Action. Vol. 39B, Research in the Sociology of Organizations Series, edited by Michael Lounsbury and Eva Boxenbaum, 175-198. Emerald... View Details
Keywords: Sean Silverthorne
  • 30 Sep 2014
  • First Look

First Look: September 30

  Publications September 2014 Social Entrepreneurship and Research Methods Building an Infrastructure for Empirical Research on Social Enterprise: Challenges and Opportunities By: Lee, Matthew, Julie... View Details
Keywords: Sean Silverthorne
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

competitors and a resurgence in local consumer sensitivities obliged multinationals to incorporate local relevance into global brands. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55958 Institutional Resilience and... View Details
Keywords: Dina Gerdeman
  • 03 Apr 2012
  • First Look

First Look: April 3

Lerner and Scott Stern, 483-502. University of Chicago Press, 2012 Abstract Software development occurs in a patchwork or "confederacy" of different types of institutions (universities, small start-ups, multinational... View Details
Keywords: Carmen Nobel
  • 05 Oct 2009
  • Research & Ideas

The Vanguard Corporation

In her new book SuperCorp, Rosabeth Moss Kanter argues that capitalism is near a crossroads. The old ways of doing business no longer work. Traditional leadership roles are breaking down. And the public is fed up with greedy executives and their View Details
Keywords: by Sean Silverthorne
  • July 2011
  • Teaching Note

Miles Everson at PricewaterhouseCoopers (TN)

By: Robert G. Eccles and Penelope Rossano
Teaching Note for 410062. View Details
Keywords: Partners and Partnerships; Employees; Financial Institutions; Opportunities; Networks; Managerial Roles; Experience and Expertise; Attitudes; Leadership; Service Industry; United States
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  • 21 Dec 2010
  • First Look

First Look: December 21

older children remains essentially unchanged. To our knowledge, this is the first rigorous demonstration that one need not succumb to temptation in order for it to detrimentally impact one's economic productivity. The Dynamics of Social... View Details
  • 18 Aug 2009
  • First Look

First Look: August 18

a purely social act with economic considerations. Download the paper: http://www.hbs.edu/research/pdf/10-012.pdf Input Constraints and the Efficiency of Entry: Lessons from Cardiac Surgery Authors:David M. Cutler, Robert S. Huckman, and... View Details
Keywords: Martha Lagace
  • 09 Sep 2009
  • First Look

First Look: September 9

Social Legitimacy and Global Capitalism Authors:Rawi Abdelal and John G. Ruggie Publication:Chap. 7 in New Perspectives on Regulation, edited by David Moss and John Cisternino, 151-162. Cambridge, Mass.: The Tobin Project, 2009 Abstract... View Details
Keywords: Martha Lagace
  • 07 Apr 2003
  • Research & Ideas

How the U.S. Army Develops Leaders

The U.S. Army is one of the best training institutions in the world, says HBS professor Scott A. Snook, a retired Army colonel. How does the Army develop leaders? Snook discusses his new book, Making Sense of Officership: Developing a... View Details
Keywords: by Martha Lagace
  • Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
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