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Show Results For
- All HBS Web
(837)
- People (1)
- News (178)
- Research (546)
- Events (3)
- Multimedia (3)
- Faculty Publications (388)
- 17 Apr 2006
- Research & Ideas
Resisting the Seductions of Success
problems—at least, none that his very bright future couldn't take care of. But, by staying in perpetual motion, he is able to substitute a stream of successes and satisfactions for the hard work of grappling with bigger questions about... View Details
- 09 Jan 2020
- News
Your Whole Self
thinking about what drives my satisfaction and my own inner joy." April: There is definitely a thread of Eastern philosophy that runs through this book. What role has Eastern philosophy played in your life? Amy Jen Su: Eastern philosophy... View Details
- 01 Apr 1999
- News
An Eye to the East
Katahira, an economist at the University of Tokyo. Years of economic stagnation and generational shifts mean that previous assumptions are quickly becoming obsolete, Katahira noted. "Japanese consumers and the concept of consumer View Details
Keywords: Alejandro Reyes
- 01 Jul 2008
- First Look
First Look: July 1, 2008
analysis of the drivers of customer satisfaction and branch network profitability and, based on the results, must decide how to change TD-Canada Trust's branch compensation and performance reporting systems to consistently, and... View Details
Keywords: Martha Lagace
- February 5, 2009
- Comment
In Praise of Marketing
By: John A. Quelch
Many dismiss marketing as manipulative, deceptive, and intrusive. Marketing, they argue, focuses too much of our attention on material consumption. More recently, Benjamin Barber, in his 2007 book Consumed, claims that marketing is "sucking up the air from every other... View Details
Keywords: Marketing; Consumer Loyalty; Local Vs. Global Branding; Multi-national Brands; Misleading and Fraudulent Advertising; Customer Value and Value Chain; Customer Satisfaction; Globalized Economies and Regions; Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Globalized Markets and Industries; Brands and Branding; Marketing Communications; Marketing Strategy; Product Positioning
Quelch, John A. "In Praise of Marketing." Harvard Business School Working Knowledge (February 5, 2009).
- January 2025
- Case
A Tiger in the Tank: Exxon Sues Investors
By: Clayton S. Rose, Sarah Sasso and James Weber
In June 2024, investors were trying to make sense of ExxonMobil’s (Exxon) lawsuit against two impact investors, Arjuna Capital (Arjuna) and Follow This, that had just been dismissed by the U.S. District Court of Northern Texas. Exxon’s suit challenged the rights of two... View Details
Keywords: Disruption; Talent and Talent Management; Customer Satisfaction; Decision Making; Demographics; Ethics; Corporate Accountability; Employees; Recruitment; Retention; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Civil Society or Community; Social Issues; Adaptation; Investment Activism; Lawsuits and Litigation; Business and Shareholder Relations; Medical Devices and Supplies Industry; Health Industry; Energy Industry; United States; Netherlands; Norway
Rose, Clayton S., Sarah Sasso, and James Weber. "A Tiger in the Tank: Exxon Sues Investors." Harvard Business School Case 325-015, January 2025.
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
to what they've done to reinvigorate their business. They looked strategically at all aspects of their offering across the various channels they have at their disposal to maximize customer satisfaction and the return they get on their... View Details
- 01 Mar 2025
- News
Alumni and Faculty Books
affect a retiring person’s day-to-day experience in the final months of their career, as well as their early years of retirement—and how life satisfaction depends largely on alignment among the three. TALK: The Science of Conversation and... View Details
- Web
Ansel Adams and Polaroid R&D | Baker Library
of a fulfilling working life for those employed at Polaroid, Adams gave lectures and taught courses on the Polaroid process for company employees. He connected the rewards of personal creativity through photography with the satisfaction... View Details
- 01 Sep 2011
- News
The Spangler Effect
All Smiles: The campus center may bear his family name, but Dick Spangler derives more satisfaction from knowing that students have made it their own. Last year the Spangler Center hosted 829 events and meetings, booked 9,314 student... View Details
- 01 Dec 2020
- News
In Review
trying to address the stubborn, long-lasting achievement and satisfaction gaps for women in our MBA program. Within three years, we substantially closed that gap, which gave us the self-confidence that we can advance inclusion when we put... View Details
- 15 Mar 2011
- First Look
First Look: March 15
(DA) at North Atlantic Hospital (NAH), faces several significant challenges. Staff satisfaction surveys confirmed her assessment that department faculty morale was low, the tenure and promotion system was perceived as opaque and biased... View Details
Keywords: Sean Silverthorne
- 01 Jun 2011
- News
The House that Howard Built
Duffy (MBA 1977), then administrative director of External Relations. Nearly a third of the survey’s respondents said they were self-employed, while almost half described themselves as “entrepreneurs.” (This cohort also reported greater personal and career View Details
- 01 Dec 2003
- News
Can Manufacturing Keep Its Edge?
relentless innovation and laser-eyed attention to detail are the primary drivers of success. And despite, or perhaps because of, those demands, these manufacturing executives also describe the sense of deep satisfaction their work can... View Details
- January 2009 (Revised June 2010)
- Case
Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture
By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details
Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
- 21 May 2013
- First Look
First Look: May 21
Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn, and Jordi Quoidbach Abstract—In two field studies, we explore the impact of providing employees and... View Details
Keywords: Sean Silverthorne
- 10 Apr 2012
- First Look
First Look: April 10
he began to share his insights more widely with family, friends, and students. In this groundbreaking book, Christensen puts forth a series of questions: How can I be sure that I'll find satisfaction in my career? How can I be sure that... View Details
Keywords: Carmen Nobel
- 09 Sep 2008
- First Look
First Look: September 9, 2008
With a combination of rock-bottom prices, simplicity, and a focus on customer satisfaction backed by a unique low-cost infrastructure, Telmore's business model, with its powerful virtuous cycles, proved to be the most successful... View Details
Keywords: Sean Silverthorne
- 04 Sep 2018
- First Look
New Research and Ideas, September 4, 2018
report different levels of satisfaction or enjoyment of their interactions (Study 3). Finally, in Study 4 we document that individuals’ lay beliefs are in direct opposition to our findings: participants believe that authors of warmly... View Details
Keywords: Dina Gerdeman
- Web
Past Issues - Alumni
Women World Leaders Jerry Shafir: A Simmering Success Story In an age of overnight e-commerce millionaires, one HBS entrepreneur is savoring the satisfaction of building a business the hard way. Complete Table of Contents December 1999... View Details