Publications

August 2007 (Revised June 2010)
Case

JetBlue Airways: Valentine's Day 2007 (A)

By: Robert S. Huckman, Gary P. Pisano and Virginia Fuller

Describes an operational crisis for JetBlue Airways during an ice storm in the eastern United States in February 2007 and chronicles the airline's immediate response. Provides detail concerning the history of the airline from its founding in 1999 through the February... View Details

Keywords: Customer Relationship Management; Crisis Management; Growth Management; Management Teams; Service Delivery; Air Transportation Industry; Eastern United States

Educators

24 Nov 2014
News

New York Alumni Connect Around a 'Vision' for the New HBS

as with HBS faculty members and administrators. The evening also featured remarks by Dean Nitin Nohria, Professors Robert S. Kaplan and Malcolm Baker, Associate Professor Amy Cuddy, recent graduate Craig... View Details

Web

Educating Leaders - Georges F. Doriot:Educating Leaders, Building Companies, Baker Library, Harvard Business School

his former students...on a one-to-one basis," explains Robert McCabe (HBS MBA '58). "He took great pleasure from watching their growing success in business and in life. His loyalty to them...knew no bounds. They were his family." 23... View Details

01 Apr 2000
News

Books

Harvard Business School Guide to Finding Your Next Job by Robert S. Gardella (Harvard Business School Press) As fast as the business world is changing, so too are the techniques for searching for the right... View Details

Keywords: Amy E. Dean

February 2023
Supplement

Performance Management at Afreximbank (B)

By: Robert S. Kaplan, Siko Sikochi, Anna Ngarachu and Namrata Arora

Supplements the (A) case. Founded in October 1993, the Cairo-based African Export-Import Bank (Afreximbank) was a specialized continental financial institution designed to address the low level of intra-African trade, the decline in financial flows to Africa, the... View Details

Keywords: COVID-19 Pandemic; Performance Evaluation; Organizational Culture; Crisis Management; Banking Industry; Africa

March 2015
Case

Twine Health

By: Robert S. Huckman, Ariel D. Stern and Matthew G. Preble

In late 2014, Dr. John Moore (CEO), Frank Moss (chairman), and Scott Gilroy (CTO) of Twine Health (Twine) had to resolve several challenges that threatened to restrict the widespread dissemination of its sole product, Twine. Twine was a cloud-based platform that... View Details

Keywords: Health Care; Chronic Disease; Technology Adoption; Digital Health; Health Acceleration Challenge; Strategy; Disease Management; Health; Health Care and Treatment; Information Technology; Mobile and Wireless Technology; Health Industry; United States; Massachusetts

Educators

January 1982
Article

The Returns and Risk of Alternative Put Option Portfolio Investment Strategies

By: Robert C. Merton, Myron S. Scholes and Matthew L. Gladstein

Keywords: Risk and Uncertainty; Investment; Strategy

2010
Other Paper

Comorbidities and the Focused Factory: The Plexus of Medical Conditions and the Scope of Hospital Services

By: Jonathan R. Clark, Robert S. Huckman and Ryan W. Thompson

2009
Working Paper

Input Constraints and the Efficiency of Entry: Lessons from Cardiac Surgery

By: David M. Cutler, Robert S. Huckman and Jonathan T. Kolstad

Prior studies suggest that, with elastically supplied inputs, free entry may lead to an inefficiently high number of firms in equilibrium. Under input scarcity, however, the welfare loss from free entry is reduced. Further, free entry may increase use of high-quality... View Details

Keywords: Health Care and Treatment; Market Entry and Exit; Duopoly and Oligopoly; Government Legislation; Mathematical Methods; Health Industry; Pennsylvania

January – February 2009
Article

Managing Strategy with External Partners

By: Robert S. Kaplan, Francisco de Asis Martinez-Jerez and Bjarne Rugelsjoen

Keywords: Management; Strategy; Partners and Partnerships

2007
Working Paper

Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services

By: Robert S. Huckman, Bradley R. Staats and David M. Upton

Much of the literature on team learning views experience as a unidimensional concept captured by the cumulative production volume of, or the number of projects completed by, a team. Implicit in this approach is the assumption that teams are stable in their membership... View Details

Keywords: Experience and Expertise; Learning; Performance Improvement; Projects; Groups and Teams; Familiarity; Information Technology Industry; India

Read Now

23 Feb 2016
First Look

February 23, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50625 February 2016 Harvard Business Review The Harvard Contest That’s Trying to Improve Health Care Delivery By: Hamermesh, Richard G., Robert S. Huckman,... View Details

Keywords: Sean Silverthorne

Web

What Others Are Saying - Institute For Strategy And Competitiveness

instance, is a tool that people can use to analyze their industries. A tool has no value on its own, it’s how we use it that gives it value. But the tool cannot be blamed for anything!” — Costas Markides Robert P. Bauman Professor of... View Details

01 Feb 2001
News

Books

Radical Innovation: How Mature Companies Can Outsmart Upstarts, by Richard Leifer, Christopher M. McDermott, Gina Colarelli O'Connor, Lois S. Peters, Mark Rice, and Robert W. Veryzer, is a groundbreaking... View Details

Keywords: books; research; Publishing Industries (except Internet); Information

13 Dec 2011
News

Harvard Business School Launches US Competitiveness Project

Management; Robert Z. Lawrence, Harvard Kennedy School; Josh Lerner, HBS; David A. Moss, HBS; Gary P. Pisano, HBS; Jan W. Rivkin, HBS; Michael E. Porter, HBS; William A. Sahlman, HBS; David S. Scharfstein,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

January 28, 2021
Other Article

Lessons from the U.S.'s Rocky Vaccine Rollout

By: Robert S. Huckman and Bradley R. Staats

The rocky rollout of the COVID-19 vaccines is emblematic of many of the problems with the U.S. health care system. The United States is blessed with highly trained, excellent, and compassionate care providers and terrific research and development that has led to novel... View Details

Keywords: Health Care; COVID-19; Vaccines; Operations Improvement; Health Pandemics; Health Care and Treatment; Service Delivery; Operations; Performance Improvement; Health; Health Industry; United States

Register to Read

Article

Mandate Outcomes Reporting

By: Robert S. Kaplan and Michael E. Porter

Currently, few health care providers measure and report their patient outcomes, which leads to several problems. Attempts to introduce price transparency without outcomes transparency could trigger a “race to the bottom.” Should Medicare coverage be expanded to... View Details

Keywords: Outcomes Reporting; Outcomes Measurement; Medicare; Medicaid; Health Care and Treatment; Outcome or Result; Measurement and Metrics

Read Now

Article

Why Apps for Managing Chronic Disease Haven't Been Widely Used, and How to Fix It

By: Robert S. Huckman and Ariel Dora Stern

Keywords: Health Care; Digital Health; Chronic Disease; App; Health Information Technology; Information Technology; Health Industry; United States

Register to Read

August 2017
Supplement

CareMore Health System (B)

By: Robert S. Huckman and Brian W. Powers

This supplement to “CareMore Health System (A)” discusses the company's early experience introducing its managed Medicaid model in the Des Moines, Iowa, market. It also provides an update on the Memphis program discussed in the (A) case. View Details

Keywords: Health Care Delivery; Health Insurance; Medicare; Medicaid; Managed Care; Extensivist; Social Determinants Of Health; Health Care and Treatment; Insurance; Business Model; Growth and Development Strategy; Health Industry; United States