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  • July–August 2013
  • Article

A Joint Model of Usage and Churn in Contractual Settings

By: Eva Ascarza and Bruce G.S. Hardie
As firms become more customer-centric, concepts such as customer equity come to the fore. Any serious attempt to quantify customer equity requires modeling techniques that can provide accurate multiperiod forecasts of customer behavior. Although a number of researchers... View Details
Keywords: Churn; Retention; Contractual Settings; Access Services; Hidden Markov Models; RFM; Latent Variable Models; Customer Value and Value Chain; Consumer Behavior
Related
  • Web

Impact of the New Medium - Edwin H. Land & Polaroid | Harvard Business School

Kendall Square and, to his dismay, laying off hundreds of workers due to the post-war slump. "Everyone left at Polaroid knew that, at the present rate of decline, the business, the company, and their jobs might not survive 1947 or the... View Details
  • Web

Case Studies - Social Impact Collaboratory

Ford Foundation (A) (220026) by Shawn Cole , Michael Norris and T. Robert Zochowski FEBRUARY 2020 (REVISED JANUARY 2022) Darren Walker and his staff have been preparing for months to present the final proposal for Mission Related... View Details
  • 09 Sep 2009
  • First Look

First Look: September 9

http://cb.hbsp.harvard.edu/cb/product/709495-PDF-ENG Wal-Mart's Use of Interest Rate Swaps Harvard Business School Case 108-038 "Wal-Mart's Use of Interest Rate Swaps" recounts Wal-Mart's use of interest rate swaps to hedge the fair View Details
Keywords: Martha Lagace
  • 20 Apr 2021
  • Book

A Simple Question That Can Guide Companies to Epic Success

they eschew efforts—even bold, cutting-edge proposals—that are unlikely to generate value for customers, employees, or suppliers. “Companies that raise customer willingness to pay in a distinctive manner attract the very customers that... View Details
Keywords: by Danielle Kost
  • 25 Mar 2014
  • First Look

First Look: March 25

ambiguity of profits and power, as well as the often-jealous interactions between different solutions to the problem of empire. The book presents a powerful mosaic of imperial theories and practices contributing to the creation of the... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2022
  • Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

remote work. “There’s a huge value to real interactions even if they are occurring virtually,” says Goldenberg, who is a psychologist by training and an assistant professor at HBS. To test online experiences, the group took advantage of... View Details
Keywords: by Michael Blanding
  • 26 Sep 2017
  • First Look

First Look at New Research and Ideas, September 26, 2017

forthcoming Review of Financial Studies Managing the Family Firm: Evidence from CEOs at Work By: Bandiera, Oriana, Andrea Prat, Renata Lemos, and Raffaella Sadun Abstract—We present evidence on the labor supply of CEOs and on whether... View Details
Keywords: Sean Silverthorne
  • Web

Key Stakeholders - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care Value-Based Health Care Cases & Teaching Notes Key Concepts Key Stakeholders Publications Team Work With Us Presentations Key... View Details
  • 12 Mar 2021
  • News

My Favorite Case

see the interconnectedness of anything and everything we do....” —Bala V. Sathyanarayanan (AMP 192, 2017) Back to top “Profiles of the Class of 1976” This series presents profiles from a cross-section of the HBS Class of 1976 at their... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 22 Mar 2016
  • First Look

March 22, 2016

including presenting at practitioner conferences, writing for practitioners in traditional crossover journals and in shorter pieces like op-eds and blogs, and attracting the interest of those who write columns, blogs, and articles about... View Details
Keywords: Sean Silverthorne
  • 01 Oct 1999
  • News

Banking on Success

Commitments Committee and a senior banker. As an undergraduate at Hamilton College, Kennedy majored in art. "I did some awful paintings and metal sculpture," he laughs. "Even my mother saved only one of my paintings through the years - that's how bad they are." He... View Details
Keywords: Deborah E. Blagg
  • June 2025
  • Case

Vail Resorts: Responding to Activist Pressure (A)

By: Benjamin C. Esty and Edward A. Meyer
On January 27, 2025, the head of a relatively small hedge fund named Late Apex Partners sent a highly critical letter to the board of directors of Vail Resorts, the world’s largest ski resort operator. In his letter, and the 88-slide presentation that accompanied his... View Details
Keywords: Corporate Finance; Capital Budgeting; Corporate Governance; Competitive Advantage; Competitive Strategy; Leading Change; Valuation; Investment Activism; Climate Change; Management Succession; Financial Management; Risk Management; Business and Shareholder Relations; Sports Industry; Entertainment and Recreation Industry; Travel Industry; United States; Australia; Canada
Related
  • 06 Dec 2016
  • First Look

December 6, 2016

stochastic dynamic program to study when the value of concealment is positive or negative. We show that when consumers are myopic, the value of concealment is always positive. In contrast, we show that when... View Details
Keywords: Sean Silverthorne
  • Web

HBS - Financials | Supplemental Financial Information

purchasing power of the endowment by spending only a small fraction of its value each year. Spending more than that over time, for whatever reason, would privilege the present over the future in a manner... View Details
  • Web

Providers - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care Value-Based Health Care Cases & Teaching Notes Key Concepts Key Stakeholders Publications Team Work With Us Presentations Key... View Details
  • 11 Mar 2019
  • Research & Ideas

Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?

Rings film trilogy elevated New Zealand as a fantasy destination, the country was struggling to set itself apart from Australia. In-depth interviews, focus groups, and surveys revealed that New Zealand could appeal to a specific stripe of unpretentious traveler—one who... View Details
Keywords: by Danielle Kost; Tourism
  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

LLC. Martha Lagace: 3-D Negotiation presents a multi-dimensional approach for people who thought negotiation was only about what happens at the bargaining table. What common mistakes do you see and what typical assumptions about... View Details
Keywords: by Martha Lagace
  • 28 Sep 2010
  • First Look

First Look: September 28, 2010

History Review (forthcoming) Abstract This article uses the records of nineteenth-century Scottish banks in an attempt to understand investor behaviour in the early British capital market. It presents four main findings, some of which do... View Details
Keywords: Sean Silverthorne
  • 29 Mar 2011
  • First Look

First Look: March 29

requires sources of novelty, but the challenge is that not all sources lead to innovation, so its value needs to be determined. However, since ways of determining value stem from existing knowledge, this... View Details
Keywords: Sean Silverthorne