Personal and Laundry Services - Publications - Faculty & Research

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber... View Details

Keywords: by Kristen Senz

14 Dec 2010
First Look

First Look: Dec. 14

pervasive in the China business context characterized by heavy reliance on personal relationships or guanxi, it went against the founding principles of CDG-professionalism and View Details

Keywords: Sean Silverthorne

11 Apr 2022
Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of Business Administration, studies... View Details

Keywords: by Jen McFarland Flint

Web

Executive Education | Social Enterprise | Harvard Business School

Nonprofit Performance and Innovation - Virtual Rod Santiago Central Executive Officer | Archway Community Services "I got to be a part of an incredible cohort of people from all over the world." Driving... View Details

13 Nov 2017
Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

finite lives. “The less control you feel you have over your daily experience, the less happy you feel. Money is a tool that allows you to purchase that control.” “People save for vacations, personal experiences, going out for nice meals,... View Details

Keywords: by Dina Gerdeman

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

of our clients who saw how we managed to overcome the crisis.” —Antonio Madero, Founder, Chairman and CEO of Sanluis Corporation (a leading Mexico-based automotive parts maker) Silverthorne: Was this focus on reputation development pushed... View Details

Keywords: by Sean Silverthorne

Web

Research Resources - Doctoral

operates the Behavioral Lab (BeLab) and subject pool. Research Computing Services (RCS) Research Computing Services (RCS) provides personalized... View Details

03 Nov 2015
First Look

November 3, 2015

Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats Abstract—A long line of research examines how best to... View Details

Keywords: Sean Silverthorne

25 Jun 2020
Blog Post

Harvard Business School Class of 2021 Student Profiles

Collaborating with a friend, Nouf, Fatima launched Jonnah, a nonprofit that would help women with sewing skills get the materials, space, and services necessary to run a garment business. By August 2018,... View Details

28 Jan 2020
Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

University, where senior and retired executives learn to develop leadership skills in the service of solving large social problems. Many of the examples in the book come from her experience leading that... View Details

Keywords: by Sean Silverthorne

06 Sep 2016
First Look

September 6, 2016

between portfolio choice and return realizations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51573 In Press Journal of Personality and Social Psychology... View Details

Keywords: Carmen Nobel

23 Apr 2018
Research & Ideas

Sponsorship Programs Could Actually Widen the Gender Gap

suggests that key aspects of sponsorship actually benefit men more than women. Relative interests and a collaborative experiment Baldiga worked in the professional services industry—as an audit manager at... View Details

Keywords: by Carmen Nobel

Web

About the Center - Christensen Center for Teaching & Learning

September 2010. Nancy is the point person for all center scheduling and direct service coordinating; she oversees the administrative functions for the center, View Details

25 Jun 2013
First Look

First Look: June 25

Business School Case 613-045 Managing with Analytics at Procter & Gamble Senior management at P&G has put a strong emphasis on using data to make "better, smarter, real-time business decisions." The Global Business View Details

Keywords: Anna Secino

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

assistant professor of finance at Harvard Business School. When they do find out, they often want to sue, but they can’t. Financial services companies require customers to waive their right to litigate and... View Details

Keywords: by Danielle Kost; Financial Services

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

and seeing what sort of results and ads he’d get back. He wasn’t happy with what he saw . Some of the ads were completely unrelated to the search . In a normal company, the CEO, seeing a bad product, would... View Details

Keywords: by James Heskett

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

something in return for your concession, try to explicitly—but diplomatically—demand reciprocity. For example, consider the following negotiation between an IT services firm and a client. The client suggests... View Details

Keywords: by Deepak Malhotra

Web

Donor Societies - Alumni

please email pg@hbs.edu so we can welcome you to the Society. Membership Offerings Recognition in HBS publications Invitations to selected events and programs Professional, personalized planned giving View Details

November 2022
Case

Wendy Estrella: Scaling Multiple Businesses

By: Jeffrey J. Bussgang and Sarah Mehta

Entrepreneur Wendy Estrella, a self-made, Latina millionaire based in Lawrence, Massachusetts, is attempting to simultaneously scale her law practice as well as her property management and development company. What path should she take for each and can she do it all,... View Details

Keywords: Business Ventures; Change; Competency and Skills; Decision Making; Demographics; Entrepreneurship; Personal Development and Career; Legal Services Industry; Legal Services Industry; Massachusetts

Citation

Educators

Profile

Joy Chen

which I could learn from the best and potentially have more independent agency as a young person.” Exploring opportunities, seeking inspiration Joy’s business career took her from nonprofits to financial View Details

Publications