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Show Results For
- All HBS Web
(1,047)
- News (342)
- Research (612)
- Events (1)
- Multimedia (7)
- Faculty Publications (339)
- 01 Oct 1999
- News
Q & A: Jeanne P. Jackson: A New Regime at Banana Republic
the customer like about the brand? We found that they associated the brand with quality, a sense of adventure, and a pleasant store experience. Then we did some opportunity analyses on what people wished was out there. We found a gigantic... View Details
- 25 Sep 2018
- First Look
New Research and Ideas, September 25, 2018
examine whether centralized hiring (in this study, by the head office of a U.S. retail chain) or decentralized hiring (by store managers) leads to better employee-company matches. While centralized hiring... View Details
Keywords: Dina Gerdeman
- 01 Sep 2010
- News
Fair Trade
status-symbol luxuries, like expensive watches or designer jeans. Why do consumers pay so much for products whose ingredients are well known to represent only a small proportion of the retail price? Beauty is certainly, as one recent... View Details
- 30 Jan 2006
- HBS Case
The Case of the Mystery Writer’s Brand
success if it sold 200,000 copies. Today, the bar has been raised to 1.5 million copies, thanks in part to the dominance of "big-box" retailers (such as Wal-Mart and Costco) that only stock twenty or so bestsellers yet are... View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
change initiative more recently? What were the main customer service problems that were harming the company? And what did the "Mystery Shopper" component reveal? A: In the late 1990s, the company's comparable-store sales gains (increases in sales for View Details
Keywords: by Martha Lagace
- Fast Answer
Book publishing industry
data, which represents approximately 75% of all retail book sales. BookScan is a very expensive subscription service, used primarily in the industry, and Harvard does not have a subscription.
View Details
- 01 Jun 2018
- News
The Evolution of Modern Pricing Models
is a larger overhaul of the business model that goes beyond applying online insights offline to a more defined integration of those two buying environments. TT: Some retailers have different prices online and offline, but if you go to a... View Details
- 07 Dec 1999
- Research & Ideas
Henry Heinz and Brand Creation in the Late Nineteenth Century
was not new to the late nineteenth century. Rural consumers had long bartered butter, eggs, horseradish, and other foodstuffs with storekeepers in exchange for sugar, coffee, and other items that could not be made at home. 55 Retailers... View Details
Keywords: by Nancy F. Koehn
- 01 Jan 2002
- News
Marjorie M.T. Yang (MBA '76)
to try to improve the livelihood of every member of the company." When you go into a store looking for a stylish, well-made shirt, the designer brands jump out at you-names like Hugo Boss, Tommy Hilfiger, and Ralph Lauren. So do the... View Details
- 19 Oct 2009
- Research & Ideas
Why Are Web Sites So Confusing?
Do you sometimes get the feeling that Internet portals, search pages, social networks, e-commerce, and other Web sites are not necessarily designed in order to maximize user convenience and benefits? We do, too. Why—you might ask? For a fundamentally similar reason to... View Details
Keywords: by Andrei Hagiu & Bruno Jullien
- 01 Jun 2015
- News
Case Study: Sneak Peak
1,000 retail outlets, including Target and Toys “R” Us. Revenue has grown rapidly with just one flavor, but after multiple discussions with venture capital groups, it became clear that investors were looking for companies that had reached... View Details
- 23 Jul 2021
- Blog Post
Trends in Consumer Products
for my businesses! At first, we saw panicked buying and consumers scrambling to buy flour and baked goods. Store shelves were emptied of flour as consumers were home and baking provided a comforting activity for their families. One day... View Details
- 07 Dec 2015
- Research & Ideas
Why Immigrant Workers Cluster in Particular Industries
questions on the business problems that affect entrepreneurs. “They can share insights about customer trends and help find workers to hire,” says Kerr. “They can say, ‘My convenience store is over here, and your convenience View Details
- 01 Mar 2008
- News
Sarah Talley’s Key Negotiation Principles
When you have a problem, when there’s something you engage in with Wal-Mart that requires agreement so that it becomes a negotiation, the first advice is to think in partnership terms, really focus on a common goal, of getting costs out, for example, and ask questions.... View Details
- 12 Dec 2012
- Research & Ideas
Power to the People: The Unexpected Influence of Small Coalitions
have a natural authority." In retail, Trumbull found more evidence that diffuse groups impact outcome, comparing retail policy in France and Germany. Mom-and-pop stores in both countries have faced the... View Details
Keywords: by Kim Girard
- 30 Jan 2018
- First Look
January 30, 2018
company’s CFO, began to develop an entirely new retail model for Turkey—FILE, a discount supermarket. FILE would carry many more SKUs in larger stores and compete head-to-head with national and local... View Details
Keywords: Sean Silverthorne
- 01 Feb 2000
- News
Jerry Shafir: A Simmering Success Story
their own brand names. The retail business - selling individual servings from refrigerators with our logos in delis and grocery stores - is a totally new challenge." Cooking up delicious recipes is only the... View Details
Keywords: Deborah Blagg
- Web
Kresge Way | About
Foundation, the philanthropic organization established by his father, Sebastian S. Kresge. The elder Kresge was a legendary retailing entrepreneur who founded a chain of five-and-ten-cent stores in the... View Details
- Profile
Jay Khil
would understand when I talked about it," she says. A few months ago, Jay joined Apple's retail team in Cupertino, CA, where she manages a "hodgepodge" of projects. "It's about hands-on products," says Jay.... View Details
- 01 Mar 2015
- News
Alumni and Faculty Books for March 2015
American mobility, where local leaders shape initiatives without waiting for Congress to act, and ambitious companies partner with governments to tackle projects that serve the public good, create jobs, and improve quality of life. Retail... View Details