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  • October 1979 (Revised March 1995)
  • Background Note

Note on the Management of Queues

Contains four sections: 1) measuring the performance of queuing systems; 2) types of queuing systems; 3) the behavior of simple systems (elementary queuing theory); and 4) the management of queues (including a discussion of their psychology). View Details
Keywords: Mathematical Methods
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Maister, David H. "Note on the Management of Queues." Harvard Business School Background Note 680-053, October 1979. (Revised March 1995.)
  • Web

Online Management Course | HBS Online

This course is part of the Leadership & Management track. Introduction to Management Essentials ENROLL NOW No application needed for our certificate programs. Start your journey today! View Details
  • October 2009
  • Article

Managing Risk in the New World

By: Robert S. Kaplan, Anette Mikes, Robert Simons, Peter Tufano and Michael Hofmann Jr.
Five experts gathered recently to discuss the future of enterprise risk management: Kaplan, the Baker Foundation Professor at Harvard Business School, who with his colleague David Norton developed the balanced scorecard; Mikes, an assistant professor at HBS who studies... View Details
Keywords: Forecasting and Prediction; Financial Crisis; Capital Structure; Job Cuts and Outsourcing; Risk Management
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Kaplan, Robert S., Anette Mikes, Robert Simons, Peter Tufano, and Michael Hofmann Jr. "Managing Risk in the New World." Harvard Business Review 87, no. 10 (October 2009): 68–75.
  • 05 Jul 2006
  • Working Paper Summaries

Promoting a Management Revolution in Public Education

Keywords: by Stacey M. Childress, Richard Elmore & Allen S. Grossman; Education
  • October 2005 (Revised October 2006)
  • Case

Infosys (A): Strategic Human Resource Management

By: Thomas J. DeLong, Jaya Tandon and Ganesh Rengaswamy
Hema Ravichandar, head of human resources, was given a new and aggressive milestone to reach: ensure Infosys is on the Top 10 lists of both Best Performing Companies and Best Employers by 2007. No large organization had ever been able to achieve this distinction... View Details
Keywords: Business Growth and Maturation; Transition; Cost; Human Resources; Employee Relationship Management; Problems and Challenges; Competitive Strategy; Information Technology Industry
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DeLong, Thomas J., Jaya Tandon, and Ganesh Rengaswamy. "Infosys (A): Strategic Human Resource Management." Harvard Business School Case 406-010, October 2005. (Revised October 2006.)
  • May 1991 (Revised January 2017)
  • Teaching Note

Turner Construction Co.: Project Management Control Systems

By: Robert Simons
Teaching Note for Turner Construction Company: Project Management Control Systems (190-128) View Details
Keywords: Strategy; Execution; Control Systems; Performance Measurement; Projects; Management; Construction Industry
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Simons, Robert. "Turner Construction Co.: Project Management Control Systems." Harvard Business School Teaching Note 191-124, May 1991. (Revised January 2017.)
  • 1983
  • Chapter

Stages in Management Succession

By: John J. Gabarro
Keywords: Management Succession
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Gabarro, John J. "Stages in Management Succession." In Research and Course Development Profile. Boston, MA: Harvard Business School Press, 1983.
  • 2010
  • Simulation

Change Management Simulation: Power and Influence

By: Linda A. Hill and William Q. Judge
In this single-player simulation, students play one of two roles at a sunglass manufacturing firm and face the challenges associated with implementing an organization-wide environmental sustainability initiative. The initiative seeks to change raw material inputs in... View Details
Keywords: Change Management; Power and Influence; Problems and Challenges; Environmental Sustainability; Production; Wastes and Waste Processing; Adoption
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Hill, Linda A., and William Q. Judge. "Change Management Simulation: Power and Influence." Simulation and Teaching Note. Boston, MA: Harvard Business Publishing, 2010. Electronic.
  • August 1996 (Revised October 1996)
  • Case

Howard, Shea & Chan Asset Management (A)

By: Benson P. Shapiro
A medium-sized investment management firm is attempting to decide whether to try to grow, and if so, how. It is a complicated decision because the managing partner and her colleagues have significantly different views. This case provides the background on the industry,... View Details
Keywords: Partners and Partnerships; Decision Making; Sales; Growth and Development Strategy; Financial Services Industry
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Shapiro, Benson P. "Howard, Shea & Chan Asset Management (A)." Harvard Business School Case 597-021, August 1996. (Revised October 1996.)
  • July 1986
  • Article

Management, Managers and Revolution

By: James E. Austin and J.C. Ickis
Keywords: Management
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Austin, James E., and J.C. Ickis. "Management, Managers and Revolution." World Development 14, no. 7 (July 1986): 775–789.
  • September 2011 (Revised January 2012)
  • Case

Gerson Lehrman Group: Managing Risks

By: Boris Groysberg, Paul Healy and Sarah L. Abbott
It was June 2011 and Alexander Saint-Amand, President and CEO of Gerson Lehrman Group, the largest expert network firm globally, has found his firm once again in the midst of controversy. This controversy centered around a number of insider trading cases that had been... View Details
Keywords: Risk Management
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Groysberg, Boris, Paul Healy, and Sarah L. Abbott. "Gerson Lehrman Group: Managing Risks." Harvard Business School Case 412-004, September 2011. (Revised January 2012.)
  • Video

SVMP: Summer Venture in Management Program

  • 15 Aug 2023
  • Cold Call Podcast

Ryan Serhant: How to Manage Your Time for Happiness

Keywords: Re: Ashley V. Whillans; Real Estate
  • 02 Nov 2010
  • Conference Presentation

Risk Management in High-reliability Organizations

By: Anette Mikes
Keywords: Risk Management; Organizations
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Mikes, Anette. "Risk Management in High-reliability Organizations." Paper presented at the Johnson Space Center Innovation Seminar, November 02, 2010.
  • 2002
  • Chapter

Management Turnover and Financial Distress

By: S. C. Gilson
Keywords: Management Succession; Management Teams; Financial Condition; Financial Crisis
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Gilson, S. C. "Management Turnover and Financial Distress." In Bankruptcy Anthology, edited by Charles Tabb. Cincinnati: Anderson Publishing Company, 2002.
  • September 1995 (Revised December 2018)
  • Case

Managing Innovation at Nypro, Inc. (A)

By: Clayton M. Christensen and Rebecca Voorheis
Nypro is the world's leading injection molder of precision plastic parts, operating a global network of 21 plants. Nypro's strategy is for each plant to offer identical capabilities, because its customers are global companies with worldwide sourcing needs. The case... View Details
Keywords: Globalized Firms and Management; Innovation and Management; Operations; Performance Consistency; Manufacturing Industry
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Christensen, Clayton M., and Rebecca Voorheis. "Managing Innovation at Nypro, Inc. (A)." Harvard Business School Case 696-061, September 1995. (Revised December 2018.)
  • 2005
  • Other Unpublished Work

Enterprise Risk Management in Action

By: Anette Mikes
Keywords: Business Ventures; Risk Management
Citation
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Mikes, Anette. "Enterprise Risk Management in Action." ESRC Centre for Analysis of Risk and Regulation Discussion Paper, October 2005.
  • February 1990 (Revised December 1990)
  • Case

Salomon Brothers: Managing the Firm

By: Robert G. Eccles Jr.
Keywords: Business or Company Management; Financial Services Industry
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Eccles, Robert G., Jr. "Salomon Brothers: Managing the Firm." Harvard Business School Case 490-011, February 1990. (Revised December 1990.)
  • January 2006 (Revised October 2007)
  • Background Note

Managing Networked Businesses: Course Overview for Students

By: Thomas R. Eisenmann
Provides an overview for students of the MBA elective course Managing Networked Businesses (MNB). MNB focuses on management challenges in businesses that exhibit network effects. The first section of the note explains that such businesses comprise a large and growing... View Details
Keywords: Business Model; Capital Structure; Business or Company Management; Network Effects; Organizational Design; Business and Government Relations; Social and Collaborative Networks; Competitive Strategy
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Eisenmann, Thomas R. "Managing Networked Businesses: Course Overview for Students." Harvard Business School Background Note 806-103, January 2006. (Revised October 2007.)
  • spring 1999
  • Article

A New Manifesto for Management

By: S. Ghoshal, C. A. Bartlett and P. Moran
Keywords: Management
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Ghoshal, S., C. A. Bartlett, and P. Moran. "A New Manifesto for Management." MIT Sloan Management Review 40, no. 3 (spring 1999): 9–20.
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