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- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
they go beyond earlier research to look at the broad context of call center service delivery. "Although much literature has recently been written about various ways to steer customer interactions to sale opportunities," write... View Details
- 28 Sep 2009
- Research & Ideas
Improving Accountability at the World Bank
appraisals. There is an overriding contradiction at the center of the Bank's approach to public participation. On the one hand, Bank literature and policy statements are replete with testimonials to the importance of participation and... View Details
Keywords: by Alnoor Ebrahim
- March 1993
- Background Note
Note on Information Technology and Strategy
By: Richard L. Nolan and Katherine Seger
Provides a context for the evolution of information technology in business organizations, explains the emergence of information as an important resource to be managed, and provides a framework for assessing the strategic potential of information in the firm. View Details
Keywords: Information; Information Management; Information Technology; Business Strategy; Competitive Strategy; Cooperation; Adoption; Body of Literature; Archives; Annual Reports; Information Technology Industry
Nolan, Richard L., and Katherine Seger. "Note on Information Technology and Strategy." Harvard Business School Background Note 193-137, March 1993.
- 18 May 2009
- Research & Ideas
The Unseen Link Between Savings and National Growth
domestic savings in economic growth has been discounted in the past? How has your research advanced knowledge in this area? Diego Comin: There are several literatures that have studied the relationship between savings and growth. At least... View Details
Keywords: by Sarah Jane Gilbert
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53689 forthcoming Foundations and Trends in Entrepreneurship Personality Traits of Entrepreneurs: A Review of Recent Literature By: Kerr, Sari Pekkala, William R. Kerr, and... View Details
Keywords: Sean Silverthorne
- 12 Feb 2008
- First Look
First Look: February 12, 2007
Barron, and Kagan Tumer Abstract We describe an auction mechanism in the class of Groves mechanisms that has received attention in the computer science literature because of its theoretical property of being more "learnable"... View Details
Keywords: Martha Lagace
- 28 Aug 2012
- First Look
First Look: August 28
paper conducts one of the first large-scale, establishment-level empirical studies of delegation within firms. Recent contributions to a rapidly growing theory literature have focused on the tradeoff between adaptation and coordination in... View Details
Keywords: Sean Silverthorne
- 02 Aug 2011
- First Look
First Look: August 2
host country political risk. The paper reviews the firm's responses to these adverse circumstances, challenging the prevailing literature which interprets so-called "cloaking" activities as one element of businesses' cooperation... View Details
Keywords: Sean Silverthorne
- 03 Aug 2016
- What Do You Think?
How Can We Hold the “Leadership Industry” Accountable?
stock holders’ but seldom ‘it’s all about the employees and customers.’” Bruce Lloyd argued that there has been too much emphasis on power and too little on values in leadership literature and training. “Leadership is much more concerned... View Details
- 19 Aug 2013
- Research & Ideas
Studying How Income Inequality Shapes Behavior
nonprofit research organization that he founded in 2005. As he read the literature on inequality and spoke with numerous scholars in the field, Moss noted the diversity of situations in which the phenomenon has been studied. Income... View Details
Keywords: by Michael Blanding
- 12 Jan 2015
- Research & Ideas
Regulators Ease Up on Companies Generating Political Benefits
of the financial scandals that propelled the recent economic collapse, Heese looked at enforcement by the Securities and Exchange Commission, asking why regulators were so amiss at monitoring firms' compliance with accounting standards. The regulatory capture View Details
Keywords: by Michael Blanding
- 29 Mar 2016
- First Look
March 29, 2016
dynamic capture of these metrics via our new electronic health record (EHR) was developed at our institution. Methods. Contemporary breast cancer literature on treatment options, expected outcomes, and potential complications was... View Details
Keywords: Sean Silverthorne
- 15 Jan 2008
- First Look
First Look: January 15, 2008
exogenous—in other words, as if entrepreneurs and enterprises do not pursue valuable connections. In this article, we review the literature on networks in entrepreneurial contexts, argue that it disproportionately focuses on the... View Details
Keywords: Martha Lagace
- 10 May 2016
- First Look
May 10, 2016
pre-structured archives, unstructured (“hand-collected”) archives, eld studies, eld experiments, surveys, laboratory studies, and laboratory experiments. The framework spells out ve goals of an empirical literature and de nes the seven... View Details
Keywords: Carmen Nobel
- 08 Mar 2010
- Sharpening Your Skills
Sharpening Your Skills: Successful Negotiation
past several years, cannot be accounted for by gender differences in work commitment, education, and experience, or other considerations such as unionization. In this working paper, Hannah Riley Bowles and Kathleen L. McGinn review two bodies of View Details
Keywords: by Staff
- 11 Jan 2011
- First Look
First Look: Jan. 11
with the literature on heuristics and biases), and the study of thinking too much (as with the literature on decision analysis). In this review, we focus on the different types of decision errors that result... View Details
Keywords: Sean Silverthorne
- 17 Aug 2010
- First Look
First Look: August 17
organizational theory of the multinational firm states that foreignness is a liability to be overcome, in particular that being a foreigner "unembedded" in host-country social networks is a source of competitive disadvantage, whereas a distant View Details
Keywords: Martha Lagace
- 08 Jun 2021
- Research & Ideas
Tell Me What to Do: When Bad News Is a Big Relief
exonerating." The researchers also found that the more difficult the decision, the more likely people were to prefer the bad news option that took away their personal choice. While previous research has shown that people don’t like making difficult decisions, “to our... View Details
Keywords: by Michael Blanding
- 19 Sep 2024
- Research & Ideas
Global Talent, Local Obstacles: Why Time Zones Matter in Remote Work
regular business hours. In fact, the average communication share outside of regular hours for men was nearly 14 percent, versus nearly 9 percent for women. “Prior literature shows that women have the least flexible schedules because they... View Details
Keywords: by Michael Blanding
- 05 May 2009
- First Look
First Look: May 5, 2009
affecting teams' use of members' knowledge: the more important the project, the less effective the team. This paper contributes to the emerging literature linking team-level expertise utilization (instead of just recognition) with... View Details
Keywords: Martha Lagace