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- All HBS Web
(1,993)
- People (3)
- News (399)
- Research (1,313)
- Events (4)
- Multimedia (3)
- Faculty Publications (568)
- November 2017
- Teaching Note
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455.
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
- 11 Apr 2012
- Research & Ideas
The High Risks of Short-Term Management
Companies that manage for short-term gain rather than long-term growth have been blamed for everything from popularizing celebrity CEOs to causing a significant chunk of the current financial crisis. Now new research findings suggest that... View Details
- 26 Jul 2016
- First Look
July 26, 2016
neglecting information about the original intentions leading to those outcomes. In four experiments, we examine interventions aimed at reducing the outcome bias. Contrary to our initial predictions, individuals weighed others' outcomes... View Details
Keywords: Sean Silverthorne
- 25 Sep 2007
- First Look
First Look: September 25, 2007
of the "long tail" principle argue that lower transaction and search costs will lead to a shift away from hit content and cause more fragmentation in consumers' choices. This perspective is in sharp contrast with the more... View Details
Keywords: Martha Lagace
- 02 Nov 2010
- First Look
First Look: November 2, 2010
challenges of a platform landscape that includes significantly varying installed device base sizes, growth rates, application distribution models, and hardware device profiles. Focusing on Apple's market View Details
Keywords: Sean Silverthorne
- 01 Mar 2024
- News
Case Study: Testing the Waters
Illustration by Christina Spano Endurance training was nothing new to Lauren Picasso (MBA 2014), who’d raced through her younger years as a cross-country runner and swimmer. In 2017, when she was director of marketing at Jet.com and looking for a physical challenge,... View Details
- 10 Oct 2017
- First Look
First Look at New Research and Ideas, October 10, 2017
relevant leading indicators and coach/develop selling behaviors. Thus managing sales performance and not only reviewing quotas and after-the-fact outcomes. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53314 October... View Details
Keywords: Sean Silverthorne
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
pervasive and least-understood fail point that threatens to kneecap even the best-laid scaling plan: organizational friction. Bier reveals why organizational frictions take hold as you grow and how they slow your company down. These View Details
- 19 Sep 2023
- Blog Post
2023 Summer Internships in Business & Environment
communicating their impressive impact metrics, exploring additional income sources (such as carbon credits), and engaging potential donors to support their ambitious growth plans over the next five years. Dengo is a socially responsible... View Details
- 06 Sep 2022
- Blog Post
Student Spotlight: Summer Internships in Business & Environment
at Bain Capital. Max Weimann (MBA 2023, Section A), Summer Internship: Summer Investment Manager at FSN Capital FSN Capital is a leading private equity firm making control investments in growth-oriented Northern European companies, to... View Details
- Web
Alternative Investments Course | HBS Online
possess a basic understanding of capital markets, portfolio theory, and risk and return. 6-7 hrs Module 1 Private Equity Learn what private equity is and its different segments: growth equity, buyouts, and venture capital. Explore the... View Details
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
the titles of papers. Even more importantly, we are seeing a growth industry of serious scholars writing books about leadership. Once a subject becomes legitimated, it becomes safer for other people to study it. And when View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
Reorganize for Resilience: Putting Customers at the Center of Your Business (Harvard Business Press). Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the... View Details
- May 2005 (Revised October 2007)
- Case
Founder-CEO Succession at Wily Technology
By: Noam T. Wasserman and Henry McCance
Before he accepts the new CEO position, Dick Williams wants founder Lew Cirne to step down as chairman. While considering Williams' incredible demand, Cirne reflects on everything he has already given up to get Wily Technology to this point. He agreed to step down as... View Details
Keywords: Business Startups; Entrepreneurship; Growth and Development Strategy; Management Succession
Wasserman, Noam T., and Henry McCance. "Founder-CEO Succession at Wily Technology." Harvard Business School Case 805-150, May 2005. (Revised October 2007.)
- 05 Feb 2019
- News
The First Five Years: Karan Shah (MBA 2016)
more digitized, and creating the next line of leadership for the company that can take it forward for the next 15-20 years. “I see our company being a leading global precision engineering company in the next five to seven years and this... View Details
- Web
Online Entrepreneurship & Innovation Courses | HBS Online
organization. 8 weeks, 4-5 hrs/week Pay by July 17 $1,850 Certificate Winning with Digital Platforms Professor Feng Zhu Explore digital platforms' unique properties, opportunities, and risks, and develop scalable strategies that drive View Details
- September 2009 (Revised November 2021)
- Case
OnStar: Not Your Father's General Motors
By: Clayton M. Christensen
After two years of less than stellar performance resulting in sales well below plan, senior management at General Motors (GM) mobile telecommunications service start-up, OnStar, recognized that without a substantial change in their strategy, support for the venture... View Details
Keywords: Change Management; Decision Choices and Conditions; Growth and Development Strategy; Corporate Strategy; Technology; Risk and Uncertainty; Joint Ventures; Corporate Entrepreneurship; Product Positioning; Risk Management; Auto Industry; Telecommunications Industry
Christensen, Clayton M. "OnStar: Not Your Father's General Motors." Harvard Business School Case 610-029, September 2009. (Revised November 2021.)
- 15 Feb 2024
- News
Startup Shepherds
would be a move to the corporate world, until she was presented with the opportunity to invest in and lead Sweetwell, a company developing low-calorie sugar replacement. Since leaving the company in 2011, she’s worked in the... View Details
Keywords: April White
- 18 Feb 2015
- First Look
First Look: February 18
deterrence effect. This leads to strong enforcement spillovers up the VAT chain. These findings confirm that when taking evasion into account, significant differences emerge between otherwise equivalent forms of taxation. February 2015... View Details
Keywords: Sean Silverthorne
- January 2025
- Case
Davivienda Bank's Upskilling and Reskilling Strategy in Colombia (Abridged)
By: Jorge Tamayo, Raffaella Sadun and Jenyfeer Martinez Buitrago
Set in 2022, this abridged case examines the digital transformation strategy of Davivienda—a leading player in Colombia’s commercial banking sector and one of the companies belonging to Grupo Bolívar, a major Colombian conglomerate—and the bank’s upskilling and... View Details
Keywords: Change Management; Transformation; Decision Choices and Conditions; Digital Strategy; Digital Transformation; Internet and the Web; Mobile and Wireless Technology; Innovation and Management; Innovation Strategy; Growth and Development Strategy; Business Strategy; Corporate Strategy; Talent and Talent Management; Training; Organizational Culture; Banking Industry; Latin America; Central America; South America; Colombia
Tamayo, Jorge, Raffaella Sadun, and Jenyfeer Martinez Buitrago. "Davivienda Bank's Upskilling and Reskilling Strategy in Colombia (Abridged)." Harvard Business School Case 725-428, January 2025.