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      • December 2003 (Revised August 2006)
      • Case

      Malden Mills (A)

      By: Nitin Nohria, Thomas R. Piper and Bridget Gurtler
      CEO Aaron Feuerstein of Malden Mills decided to pay idled workers after a massive fire at his mill in 1995. Focuses on the decisions made post-fire and the rebuilding process and eventual bankruptcy of the company. Also outlines creditors' struggle to decide whether to... View Details
      Keywords: Wages; Situation or Environment; Ethics; Financing and Loans; Resignation and Termination; Employees; Insolvency and Bankruptcy; Manufacturing Industry; Massachusetts
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      Nohria, Nitin, Thomas R. Piper, and Bridget Gurtler. "Malden Mills (A)." Harvard Business School Case 404-072, December 2003. (Revised August 2006.)
      • December 2003
      • Article

      Unraveling Reduces Mobility in a Labor Market: Gastroenterology with and without a Centralized Match

      By: Muriel Niederle and Alvin E. Roth
      Keywords: Labor; Markets; Health Care and Treatment; Health Industry
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      Niederle, Muriel, and Alvin E. Roth. "Unraveling Reduces Mobility in a Labor Market: Gastroenterology with and without a Centralized Match." Journal of Political Economy 111, no. 6 (December 2003): 1342–1352.
      • September 2003
      • Module Note

      Managing the Competing Goals of Work and Life

      By: Leslie A. Perlow
      Outlines how instructors can facilitate discussion within the Managing the Competing Goals of Work and Life module to encourage students to begin a process of self-assessment that focuses on personal values, career development needs, and workplace culture. View Details
      Keywords: Working Conditions; Goals and Objectives; Organizational Culture; Work-Life Balance; Value
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      Perlow, Leslie A. "Managing the Competing Goals of Work and Life." Harvard Business School Module Note 404-063, September 2003.
      • September 2003 (Revised January 2004)
      • Case

      Wal-Mart Stores in 2003

      By: Pankaj Ghemawat, Stephen P. Bradley and Ken Mark
      Examines Wal-Mart's development over three decades and provides financial and descriptive detail of its domestic operations. In 2003, Wal-Mart's Supercenter business has surpassed its domestic business as the largest generator of revenues. Its international operation... View Details
      Keywords: Wages; Fairness; Corporate Strategy; Operations; Labor Unions; Problems and Challenges; Gender; Globalized Firms and Management; Competitive Advantage; Retail Industry; United States
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      Ghemawat, Pankaj, Stephen P. Bradley, and Ken Mark. "Wal-Mart Stores in 2003." Harvard Business School Case 704-430, September 2003. (Revised January 2004.)
      • August 2003 (Revised October 2003)
      • Case

      C&S Wholesale Grocers: Self-Managed Teams

      By: Thomas J. DeLong, Tejal Mody and David Ager
      Rick Cohen, president and CEO of C&S Wholesale Grocers, is trying to decide whether and how to implement the self-managed teams concept in his warehouse. Eight months earlier, C&S had begun to act as principal wholesaler to A&P throughout New England, a decision that... View Details
      Keywords: Customer Satisfaction; Decision Making; Labor Unions; Growth and Development Strategy; Distribution Channels; Organizational Change and Adaptation; Organizational Structure; Groups and Teams; New England
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      DeLong, Thomas J., Tejal Mody, and David Ager. "C&S Wholesale Grocers: Self-Managed Teams." Harvard Business School Case 404-025, August 2003. (Revised October 2003.)
      • July 2003 (Revised October 2018)
      • Case

      Starbucks: Delivering Customer Service

      By: Youngme Moon and John Quelch
      Starbucks, the dominant specialty-coffee brand in North America, must respond to recent market research indicating that the company is not meeting customer expectations in terms of service. To increase customer satisfaction, the company is debating a plan that would... View Details
      Keywords: Customer Focus and Relationships; Customer Satisfaction; Profit; Recruitment; Marketing Strategy; Service Operations; Performance Improvement; Planning; Food and Beverage Industry
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      Moon, Youngme, and John Quelch. "Starbucks: Delivering Customer Service." Harvard Business School Case 504-016, July 2003. (Revised October 2018.)
      • 2003
      • Book

      Reader in Gender, Work and Organization

      By: R. Ely, E. Foldy and M. Scully
      Keywords: Gender; Organizations; Labor
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      Ely, R., E. Foldy, and M. Scully. Reader in Gender, Work and Organization. Oxford, U.K.: Blackwell Publishing, 2003.
      • 2003
      • Other Unpublished Work

      Sources of Structural Inequality in Managerial Labor Markets

      By: Rakesh Khurana and Mikolaj J. Piskorski
      Keywords: Management; Equality and Inequality
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      Khurana, Rakesh, and Mikolaj J. Piskorski. "Sources of Structural Inequality in Managerial Labor Markets." Stanford University Research Paper, June 2003.
      • May 2003
      • Case

      Sun Hydraulics: Leading in Tough Times (A) (Abridged)

      By: Linda A. Hill and Jennifer Suesse
      Sun Hydraulics, 32-year-old global hydraulics engineering and manufacturing company headquartered in Sarasota, Florida; confronts tough choices due to the economic downturn in 2001. The company leadership debates how to maintain profitability and reduce labor costs... View Details
      Keywords: Organizational Culture; Mission and Purpose; Financial Crisis; Crisis Management; Manufacturing Industry; Florida
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      Hill, Linda A., and Jennifer Suesse. "Sun Hydraulics: Leading in Tough Times (A) (Abridged)." Harvard Business School Case 403-139, May 2003.
      • 2003
      • Chapter

      Studying Work Groups in India, China, and Hungary

      By: Leslie Perlow
      Keywords: Groups and Teams; Working Conditions
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      Perlow, Leslie. "Studying Work Groups in India, China, and Hungary." In Gaining Access: A Practical Guide for Field Researchers, edited by Martha S. Feldman, Jeannine Bell, and Michele Tracy Berger. Altamira Press, 2003.
      • February 2003 (Revised January 2004)
      • Case

      International Steel Group

      By: Paul W. Marshall and Todd H Thedinga
      Profiles veteran investor Wilbur L. Ross, Jr.'s plan to turn around the aging steel assets of LTV, formerly America's second largest integrated steel producer. Purchasing several key assets from LTV under Section 363 of the Bankruptcy Code, Ross is able to acquire the... View Details
      Keywords: Corporate Entrepreneurship; Strategic Planning; Lawfulness; Labor Unions; Organizational Culture; Agreements and Arrangements; Global Strategy; Assets; Steel Industry; United States
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      Marshall, Paul W., and Todd H Thedinga. "International Steel Group." Harvard Business School Case 803-162, February 2003. (Revised January 2004.)
      • February 2003 (Revised October 2003)
      • Case

      Cable Data Systems

      By: Paul W. Marshall and Todd H Thedinga
      Describes the operating challenges of Cable Data Systems (CDS), a minority-owned cable installation company with a dual mission of maximizing profits and providing employment opportunities to minorities in urban markets. Following the merger of two cable installation... View Details
      Keywords: Selection and Staffing; Employment; Forecasting and Prediction; Urban Scope; Cost Management; Infrastructure; Labor Unions; Demand and Consumers; Demographics; Media and Broadcasting Industry; Telecommunications Industry; Boston
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      Marshall, Paul W., and Todd H Thedinga. "Cable Data Systems." Harvard Business School Case 803-132, February 2003. (Revised October 2003.)
      • February 2003
      • Exercise

      Restructuring the U.S. Steel Industry: Spreadsheet Exercise

      By: William E. Fruhan Jr.
      Description of an EXCEL spreadsheet exercise to test the impact of changes in wage rates on the value of debt and equity securities. View Details
      Keywords: Equity; Debt Securities; Valuation; Wages; Restructuring; Steel Industry
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      Fruhan, William E., Jr. "Restructuring the U.S. Steel Industry: Spreadsheet Exercise." Harvard Business School Exercise 203-070, February 2003.
      • February 2003
      • Supplement

      Steel Cash

      By: William E. Fruhan Jr. and Katherine A. Codega
      Spreadsheet to (9-203-042). Test the impact of changes in wage rates on the value of debt and equity securities. Download only. View Details
      Keywords: Change; Equity; Debt Securities; Wages
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      Fruhan, William E., Jr., and Katherine A. Codega. "Steel Cash." Harvard Business School Spreadsheet Supplement 203-703, February 2003.
      • January 2003
      • Background Note

      Institutions for Collaboration: Overview

      By: Michael E. Porter and Willis M. Emmons III
      Provides an overview of the wide variety of organizations other than firms, government ministries and regulatory agencies, and universities that may have significant effects on competitiveness. These intermediary entities, referred to as institutions for collaboration... View Details
      Keywords: Globalization; Labor Unions; Organizations; Competitive Strategy; Technology
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      Porter, Michael E., and Willis M. Emmons III. "Institutions for Collaboration: Overview." Harvard Business School Background Note 703-436, January 2003.
      • January 2003 (Revised April 2003)
      • Case

      Sun Hydraulics: Leading in Tough Times (A)

      By: Linda A. Hill and Jennifer Suesse
      Sun Hydraulics, 32-year-old global hydraulics engineering and manufacturing company headquartered in Sarasota, Florida, confronts tough choices due to the economic downturn in 2001. The company leadership debates how to maintain profitability and reduce labor costs... View Details
      Keywords: Organizational Culture; Mission and Purpose; Financial Crisis; Crisis Management; Manufacturing Industry; Florida
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      Hill, Linda A., and Jennifer Suesse. "Sun Hydraulics: Leading in Tough Times (A)." Harvard Business School Case 403-069, January 2003. (Revised April 2003.)
      • 2003
      • Chapter

      Arbeitslosigkeit und Beschäftigungschancen—Ein Feldexeperiment [Unemployment and Labor Market Opportunities—A Field Experiment]

      By: Felix Oberholzer-Gee
      Citation
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      Oberholzer-Gee, Felix. "Arbeitslosigkeit und Beschäftigungschancen—Ein Feldexeperiment [Unemployment and Labor Market Opportunities—A Field Experiment]." In Jahrbuch Normative und institutionelle Grundfragen der Ökonomik, Band 2: Experimente in der Ökonomik, edited by Martin Held, Gisela Kubon-Gilke, and Richard Sturn, 169–190. Marburg: Metropolis-Verlag, 2003.
      • January 2003
      • Article

      Women Entrepreneurs Who Break Through to Equity Financing: The Influence of Human, Social and Financial Capital

      By: Myra M. Hart, Nancy M. Carter, Candida G. Brush, Patricia G. Greene and Elizabeth Gatewood
      Keywords: Human Capital; Entrepreneurship; Financing and Loans; Gender; Capital; Equity
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      Hart, Myra M., Nancy M. Carter, Candida G. Brush, Patricia G. Greene, and Elizabeth Gatewood. "Women Entrepreneurs Who Break Through to Equity Financing: The Influence of Human, Social and Financial Capital." Venture Capital 5, no. 1 (January 2003): 1–28.
      • December 2002 (Revised February 2015)
      • Case

      Jim Sharpe: Extrusion Technology, Inc. (Abridged)

      By: H. Kent Bowen and Barbara Feinberg
      Jim Sharpe, 10 years after receiving his MBA from Harvard and working for others, has finally become his own boss and 100% owner of manufacturer of aluminum extrusions. After 10 months of an unfunded search, he acquires the business in an LBO and prepares to face his... View Details
      Keywords: Search Funds; Search; Entrepreneurial Management; Operations Strategy; Acquisitions; Work/family Balance; Unions; Union; Turnarounds; Funding Model; LBO; Bank Debt; Bank Loans; Equity Investment; Career Management; Small Business; Work-Life Balance; Negotiation; Operations; Labor Unions; Investment; Entrepreneurship; Financing and Loans; Borrowing and Debt; Business Strategy; Manufacturing Industry
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      Bowen, H. Kent, and Barbara Feinberg. "Jim Sharpe: Extrusion Technology, Inc. (Abridged) ." Harvard Business School Case 603-084, December 2002. (Revised February 2015.)
      • October 2002 (Revised June 2003)
      • Case

      Restructuring the U.S. Steel Industry

      By: William E. Fruhan Jr.
      Focuses on the competitive decline of the integrated steel producers in the United States from 1970 to 2002. Issues include: Should the U.S. government impose tariffs to try to protect the industry? What should labor unions do, if anything, to protect jobs and wage... View Details
      Keywords: Restructuring; Jobs and Positions; Labor Unions; Wages; Business and Government Relations; Integration; Steel Industry; United States
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      Fruhan, William E., Jr. "Restructuring the U.S. Steel Industry." Harvard Business School Case 203-042, October 2002. (Revised June 2003.)
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