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      • 2002
      • Chapter

      Strategic Uncertainty and the Future of Electronic Consumer Interaction: Developing Scenarios, Adapting Strategies

      By: Stephen P. Bradley and Eric K. Clemons
      Keywords: Internet and the Web; Risk and Uncertainty; Strategy
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      Bradley, Stephen P., and Eric K. Clemons. "Strategic Uncertainty and the Future of Electronic Consumer Interaction: Developing Scenarios, Adapting Strategies." Chap. 4 in Digital Marketing: Global Strategies from the World's Leading Experts, edited by Jerry Wind and Vijay Mahajan, 78–101. New York: John Wiley & Sons, 2002.
      • January 2002 (Revised June 2002)
      • Background Note

      The Rise and Decline of e-Consulting

      By: Ashish Nanda and M. Julia Prats
      E-consulting began as a specialized consulting service in the late 1990s. In January 2000, more than 100 firms were characterized as e-consultants. By December 2001, more than 50% of these firms had disappeared. This case tracks the rapid rise and sharp decline of... View Details
      Keywords: Internet and the Web; Market Participation; Consulting Industry
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      Nanda, Ashish, and M. Julia Prats. "The Rise and Decline of e-Consulting." Harvard Business School Background Note 902-175, January 2002. (Revised June 2002.)
      • January 2002
      • Case

      Lycos (A): The Tripod Decision

      By: Giovanni M. Gavetti, Jan W. Rivkin and Elizabeth Johnson
      The Internet portal Lycos has acquired Tripod, a provider of home-page-building tools, and now must decide how to integrate the acquisition. View Details
      Keywords: Integration; Organizational Structure; Situation or Environment; Mergers and Acquisitions; Internet and the Web; Decision Choices and Conditions; Web Services Industry
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      Gavetti, Giovanni M., Jan W. Rivkin, and Elizabeth Johnson. "Lycos (A): The Tripod Decision." Harvard Business School Case 702-435, January 2002.
      • January 2002
      • Exercise

      Socrates, Inc.

      By: Alan D. MacCormack and Kerry Herman
      Socrates, Inc., a provider of e-learning tools and technologies to educational institutions and, potentially, corporations, must decide which of several opportunities to pursue next and which priorities to focus on in terms of better structuring the firm's processes... View Details
      Keywords: Business Plan; Business Startups; Internet and the Web; Opportunities; Business Processes; Organizational Structure; Decision Choices and Conditions; Organizational Design; Education Industry; Information Technology Industry
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      MacCormack, Alan D., and Kerry Herman. "Socrates, Inc." Harvard Business School Exercise 602-115, January 2002.
      • January 2002 (Revised May 2002)
      • Case

      Digital China Holdings Limited: ERP as a Platform for Building New Capabilities

      By: F. Warren McFarlan, Guoqing Chen and Kai Reimers
      This case analyzes a complex ERP implementation that takes place in one of the leading companies in China. The issues are indistinguishable from those facing a U.S. organization. View Details
      Keywords: Internet and the Web; Technology Adoption; Information Technology; Complexity; Problems and Challenges; China
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      McFarlan, F. Warren, Guoqing Chen, and Kai Reimers. "Digital China Holdings Limited: ERP as a Platform for Building New Capabilities." Harvard Business School Case 302-080, January 2002. (Revised May 2002.)
      • January 2002 (Revised July 2002)
      • Case

      Vialog Corporation

      By: Richard G. Hamermesh and Michele Lutz
      Traces the origin of Vialog Corp.--from its founding in 1996 through a roll-up of several independent teleconferencing companies in 1997 and its initial public offering (1999) and eventually to a potential merger or acquisition in June 2000. The company has grown... View Details
      Keywords: History; Business Exit or Shutdown; Internet and the Web; Corporate Entrepreneurship; Partners and Partnerships; Initial Public Offering; Business Growth and Maturation; Mergers and Acquisitions; Business Processes; Information Technology Industry; Europe
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      Hamermesh, Richard G., and Michele Lutz. "Vialog Corporation." Harvard Business School Case 802-008, January 2002. (Revised July 2002.)
      • 2002
      • Book

      Buy, Lie, and Sell High: How Investors Lost Out on Enron and the Internet Bubble

      By: D. Quinn Mills and Dirk Seifert
      Keywords: Sales; Crime and Corruption; Online Technology
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      Mills, D. Quinn, and Dirk Seifert. Buy, Lie, and Sell High: How Investors Lost Out on Enron and the Internet Bubble. Frankfurt: Galileo Press, 2002, German ed.
      • December 2001
      • Case

      Cisco China

      By: F. Warren McFarlan, Guoqing Chen and David Kiron
      Designed to show how Cisco has taken its U.S.-based infrastructure and applied it to China. It is stunning in its impact as one notes how so much of what is being done in the United States in terms of the intranet has been transferred to China. View Details
      Keywords: Internet and the Web; Web Services Industry; Web Services Industry; China; United States
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      McFarlan, F. Warren, Guoqing Chen, and David Kiron. "Cisco China." Harvard Business School Case 302-069, December 2001.
      • December 2001
      • Case

      Alibaba.com (B)

      By: F. Warren McFarlan and Fred Young
      The challenges the largest Chinese electronic commerce company faces many challenges at the end of 2001. This case describes how it has completely reoriented its strategy in the past 12 months to become a B-to-B company. The key question is: Will it work and what... View Details
      Keywords: Business or Company Management; Business Strategy; Internet and the Web; Problems and Challenges; Information Technology Industry; China; United States
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      McFarlan, F. Warren, and Fred Young. "Alibaba.com (B)." Harvard Business School Case 302-073, December 2001.
      • December 2001 (Revised January 2002)
      • Case

      COSCO

      By: F. Warren McFarlan and David Lane
      Focuses on the IT challenges facing COSCO, one of the largest shipping companies in the world, as it deals with the Internet and modern information technology. The challenge is to understand what they are trying to do and understand the complexity of the task. View Details
      Keywords: Internet and the Web; Information Technology; Organizational Change and Adaptation; Technological Innovation; Complexity; Problems and Challenges; Shipping Industry; China
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      McFarlan, F. Warren, and David Lane. "COSCO." Harvard Business School Case 302-051, December 2001. (Revised January 2002.)
      • December 2001 (Revised November 2005)
      • Case

      Li & Fung (B): Internet Issues

      By: F. Warren McFarlan and Iris T. Li
      Supplements the (A) case. View Details
      Keywords: Retail Industry; Hong Kong; India; Europe; United States
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      McFarlan, F. Warren, and Iris T. Li. "Li & Fung (B): Internet Issues." Harvard Business School Case 302-075, December 2001. (Revised November 2005.)
      • December 2001 (Revised June 2002)
      • Case

      Shenzhen Stock Exchange

      By: F. Warren McFarlan, Guoqing Chen, David Kiron and Iris T. Li
      The second largest stock exchange in China, shows a surprising sophistication. This case describes the company's growth and underlying technology. View Details
      Keywords: Networks; Internet and the Web; Business Growth and Maturation; Infrastructure; Financial Services Industry; China
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      McFarlan, F. Warren, Guoqing Chen, David Kiron, and Iris T. Li. "Shenzhen Stock Exchange." Harvard Business School Case 302-070, December 2001. (Revised June 2002.)
      • December 2001
      • Case

      Sarah Vickers-Willis: Career Decisions (A)

      By: Myra M. Hart, Lynda M. Applegate, Sarah Harden and Susan Saltrick
      Sarah Vickers-Willis, HBS MBA 1999, faces a critical career decision: Does she redirect the Internet start-up she helped found or join in shaping a for-profit firm with a social mission? Sarah, a young Australian business executive, has always strived to "find space"... View Details
      Keywords: Decisions; Leadership; Internet and the Web; Social Entrepreneurship; Personal Development and Career; Gender; Business Startups
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      Hart, Myra M., Lynda M. Applegate, Sarah Harden, and Susan Saltrick. "Sarah Vickers-Willis: Career Decisions (A)." Harvard Business School Case 802-111, December 2001.
      • December 2001
      • Case

      Sarah Vickers-Willis: Career Decisions (B)

      By: Myra M. Hart, Lynda M. Applegate, Sarah Harden and Susan Saltrick
      Supplements the (A) case. View Details
      Keywords: Decisions; Leadership; Internet and the Web; Social Entrepreneurship; Personal Development and Career; Gender; Business Startups
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      Hart, Myra M., Lynda M. Applegate, Sarah Harden, and Susan Saltrick. "Sarah Vickers-Willis: Career Decisions (B)." Harvard Business School Case 802-112, December 2001.
      • December 2001
      • Case

      Cybersettle

      By: Michael A. Wheeler and Gillian Morris
      Cybersettle's management faced a dilemma: How could they turn their company, which provided confidential online settlement services for insurance claims, into a profitable enterprise? Having started during the heady days of Internet "dot-com fever," the company now had... View Details
      Keywords: Restructuring; Bids and Bidding; Negotiation Process; Conflict and Resolution; Business Strategy; Commercialization; Internet; Insurance Industry
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      Wheeler, Michael A., and Gillian Morris. "Cybersettle." Harvard Business School Case 902-158, December 2001.
      • December 2001
      • Case

      Dairy.com

      By: Ray A. Goldberg and James M Beagle
      Dairy.com's ecommerce exchange attempts to provide value to the dairy industry through price discovery mechanisms. View Details
      Keywords: Food; Innovation and Invention; Business Strategy; Technology Adoption; Internet and the Web; Price; Value Creation
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      Goldberg, Ray A., and James M Beagle. "Dairy.com." Harvard Business School Case 902-415, December 2001.
      • 2001
      • Other Teaching and Training Material

      Building E-Business

      By: Lynda M. Applegate
      Keywords: Internet and the Web; Strategy; Business Ventures; Business Growth and Maturation
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      Applegate, Lynda M. "Building E-Business." 2001. (Online Course.)
      • 2001
      • Other Teaching and Training Material

      Building E-Businesses Instructor's Guide TN: Harvard Business School

      By: Lynda M. Applegate
      Keywords: Internet and the Web; Strategy; Business Ventures; Business Growth and Maturation
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      Applegate, Lynda M. "Building E-Businesses Instructor's Guide TN: Harvard Business School." 2001.
      • November 2001
      • Case

      Sigma Networks, Inc.

      By: Thomas R. Eisenmann and Christina L. Darwall
      Sigma Networks, a venture capital-based telecommunications start-up, provides metropolitan area networks (MANs) that use fiberoptic lines to connect local Internet service providers (e.g., ISPs, hosting firms) with a long-haul ("backbone") network. MANs represent a... View Details
      Keywords: Business Startups; Customers; Capital Budgeting; Venture Capital; Strategic Planning; Technology Networks; Telecommunications Industry
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      Eisenmann, Thomas R., and Christina L. Darwall. "Sigma Networks, Inc." Harvard Business School Case 802-103, November 2001.
      • November 2001
      • Case

      Women.com (B)

      By: Myra M. Hart and Susan Saltrick
      Supplements the (A) case. View Details
      Keywords: Web Services Industry
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      Hart, Myra M., and Susan Saltrick. "Women.com (B)." Harvard Business School Case 802-109, November 2001.
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