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  • All HBS Web  (1,476)
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    • News  (328)
    • Research  (952)
    • Events  (7)
    • Multimedia  (4)
  • Faculty Publications  (321)
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  • 22 Sep 2014
  • Op-Ed

Online Banks Fill Funding Needs for Small Business

have the money in their account in just days, whereas in the conventional banking model small business owners may not be approved for several weeks. New Ways To Make Loan Decisions By and large, emerging online alternative lenders make... View Details
Keywords: by Karen Mills; Banking; Financial Services
  • 08 May 2018
  • First Look

First Look at New Research and Ideas, May 8, 2018

Harvard Business School Case 818-039 Cumplo.com In August 2017, Cumplo’s Founder Shea and CEO Kirberg meet to discuss growth and strategy issues faced by this Chilean fintech startup. What sales and marketing strategy will best foster the... View Details
Keywords: Sean Silverthorne
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

establishments, written by volunteer Internet users and read by 20 million people per month. However, the company made meager profits. The CEO needs to decide between two options to increase the revenue. First, the company can maintain its existing monetization View Details
Keywords: Martha Lagace
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

they go beyond earlier research to look at the broad context of call center service delivery. "Although much literature has recently been written about various ways to steer customer interactions to sale opportunities," write... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 02 Jan 2012
  • Research & Ideas

Most Popular Articles of 2011

professor Modesto Maidique offers a six-level Purpose-Driven Model of Leadership ranging from Sociopath to Transcendent. HBS Cases: Lady Gaga (22,795) http://hbswk.hbs.edu/item/6812.html Published: September 26, 2011 What goes into... View Details
Keywords: by Staff
  • 22 May 2007
  • First Look

First Look: May 22, 2007

policy resolution. In so doing, they engender excess burden. This paper posits, calibrates, and simulates a life cycle model with earnings, lifespan, investment return, and future policy uncertainty. It then measures the excess burden... View Details
Keywords: Martha Lagace
  • 09 Dec 2008
  • First Look

First Look: December 9, 2008

its sales channel (because it creates jobs and entrepreneurs), Barnett wished to take the business model to sub-Saharan Africa and South Asia. Purchase the case:... View Details
Keywords: Martha Lagace
  • 08 Oct 2013
  • First Look

First Look: October 8

fundamental business model has not changed in more than 100 years: very smart outsiders go into organizations for a finite period of time and recommend solutions for the most difficult problems confronting their clients. But at... View Details
Keywords: Sean Silverthorne
  • 19 Jun 2018
  • First Look

New Research and Ideas, June 19, 2018

much more limited application. Early diffusion was accordingly rapid in these narrower applications but limited in scope until tractor technology generalized. The sequence of diffusion is consistent with a model of research and... View Details
Keywords: Dina Gerdeman
  • 21 Sep 2016
  • Research & Ideas

Shabana Azmi: Leveraging Bollywood Fame into Social Good

unique insights on how it worked, and how it has changed. And as a woman, a Muslim, and a social activist, she provides a powerful role model of diversity.” Excerpts from Azmi’s video interview with Rohit Deshpandé can be seen here, and a... View Details
Keywords: by Sean Silverthorne; Motion Pictures & Video
  • 30 Oct 2005
  • Research & Ideas

Tuning Jobs to Fit Your Company

subordinates to become entrepreneurs. In fact, entrepreneurship has been defined (by Howard H. Stevenson and J. Carlos Jarillo) as "the process by which individuals—either on their own or inside organizations—pursue opportunities... View Details
Keywords: by Robert Simons
  • 29 Jun 2007
  • First Look

First Look: June 29, 2007

Abstract Stigmatized minorities may have an advantage in persuading majority group members during some face-to-face interactions due to the greater self-presentational demands such interactions elicit. In contrast to models which predict... View Details
Keywords: Martha Lagace
  • 04 Apr 2005
  • What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

Summing Up This month's column appears to have struck a chord with those who lament the continuing loss of implicit knowledge buried inside the heads of experienced leaders (termed "deep smarts" by Dorothy Leonard and Walter... View Details
Keywords: by James Heskett
  • 16 Sep 2014
  • First Look

First Look: September 16

emergence of a broad base of users and content to promote the sale of 3D Systems' consumer-focused 3D printers. As yet, neither the company nor users had identified an indispensable application for 3D printing for consumers, despite a... View Details
Keywords: Sean Silverthorne
  • 14 Aug 2007
  • First Look

First Look: August 14, 2007

stimulates greater use for a given buyer). We find that higher prices screen out those who use the product less. The amount paid does not have a psychological effect on use, but there is some evidence that the act of paying increases use. We use our data to estimate an... View Details
Keywords: Martha Lagace
  • 03 Nov 2015
  • First Look

November 3, 2015

November 2015 Quarterly Journal of Economics Behavioral Hazard in Health Insurance By: Baicker, Katherine, Sendhil Mullainathan, and Joshua Schwartzstein Abstract—A fundamental implication of standard moral hazard models is overuse of... View Details
Keywords: Sean Silverthorne
  • 21 May 2013
  • First Look

First Look: May 21

pharmaceutical sales teams in Belgium and sports teams in Canada. These results suggest that a minor adjustment to employee bonuses-shifting the focus from the self to others-can produce measurable benefits for employees and... View Details
Keywords: Sean Silverthorne
  • 15 Aug 2005
  • Research & Ideas

The Founding CEO’s Dilemma: Stay or Go?

the person who was best suited to lead the early stage of company development is no longer the best person to continue leading the company. Now, the product has to be sold: You have to create a sales organization, manage multiple... View Details
  • 28 Apr 2009
  • First Look

First Look: April 28, 2009

the situation where waste becomes a source of profit, our research shows that it is almost never optimal to maintain the same operating regime as under the old paradigm where waste was a cost burden and merely convert the existing waste into by-product. Our View Details
Keywords: Martha Lagace
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

goals without providing the structures to educate senior executives in the specific challenges faced by various constituencies. In addition, these strategies often don't provide models that teach or encourage new behaviors. IBM has taken... View Details
Keywords: by David A. Thomas
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