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Show Results For
- All HBS Web
(1,345)
- People (2)
- News (338)
- Research (874)
- Events (6)
- Multimedia (1)
- Faculty Publications (324)
- 01 Sep 2004
- News
Steve Barger (MBA 1974)
customer service. If it comes to choosing between quality and profitability, we always go for quality and trust that it will lead to profit. I spent my first six months here working alongside our employees... View Details
- 17 Dec 2024
- News
Solving the Underemployment Crisis
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, it’s Dan. Today, we are sharing a brief excerpt from Managing the Future of Work, the critically-acclaimed podcast from my colleagues at Harvard Business School. Each episode, HBS professors Bill Kerr... View Details
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
productivity and quality of care can be increased by uncovering organizational factors associated with operational failures so that hospitals can reduce the frequency with which these failures occur. Research by Anita L. Tucker and... View Details
Keywords: by Staff
- 01 Mar 2011
- News
Swap ’Em If You Got ’Em
and other personal effects amid the peripatetic military lifestyle gave Hall and some HBS classmates the idea for an online marketplace exclusively for military personnel, the New York Post reported (November 15, 2010). “The goal is to raise the View Details
- 01 Sep 2003
- News
Christian Bjelland
operational expenses and new buildings.” Mindful that Norway’s Department of Culture will focus on attendance figures, Bjelland says the museum is working hard “to create excitement in the public space we occupy.” He notes that the View Details
- 08 Mar 2016
- First Look
March 8, 2016
often work directly with the companies they study. I then survey the factors that influence the quality of UGC. Quality is influenced by factors including promotional content, peer effects between... View Details
Keywords: Sean Silverthorne
- 01 Dec 2000
- News
Vivek Ranadivé
stint at Ford Motor Company and with the network equipment provider Linkabit, he decided to enroll at HBS. "I wanted to get the best education, and I felt that Harvard was the best business school," Ranadivé states, citing the case method and the View Details
- 01 Oct 1997
- News
Short Takes
Green Stuff: Value, Risk, and Environmental Management Environmental issues increasingly influence companies in their approach to fundamental business concerns. How these matters play out in terms of corporate behavior is the subject of a working paper, "Environmental... View Details
- 21 May 2018
- News
Community Partners Delivers “Expert Goodness” to the Bay Area
gentrification and daily quality of life,” says John Peters (MBA 1986), who worked on two separate projects for the Mayor’s Office for Civic Innovation (MOCI): the Strategy Project, focused on clarifying the MOCI’s vision and mission; and... View Details
Keywords: Margie Kelley
- 08 Dec 2015
- News
Living the Legacy
HBX CORe, a three-course online program that teaches the fundamentals of business, he knew his children would benefit from the content and the high quality of instruction that had set the foundation for his own career success. Ray... View Details
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
They spend much more time paying attention to reviews of other people like them and trying to understand and gauge in an unbiased fashion what the real quality is of these products and services, particularly those in which you can’t... View Details
- 10 Feb 2021
- Blog Post
HBS Virtual Treks: How Student Clubs are Adapting to the New Normal
expectations that the trek would be a major opportunity in their recruiting process posed a challenge to board members. How would we organize a virtual trek that match the impact and quality of the in-person experience? In addition to... View Details
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
information and suggestive evidence that these frictions are due to privacy norms. We do not find any significant differences in information frictions between female and male employees. Download working... View Details
Keywords: Dina Gerdeman
- 01 Jun 2006
- News
Chinese CEOs, Professors Study at HBS
Eastern Europe and Latin America.) Notes HBS professor Thomas Piper, who, with HBS professor Steven Wheelwright, is the program’s cochair, “This is an important part of the School’s international outreach.” The program addresses the need for View Details
- 26 Jun 2000
- Research & Ideas
What’s an Internet Business Model? Ask a Health Care Professional
information of this type that's actively used. "There are a lot of components on the Web today, but no one has really put this together in a compelling way." Moriarty also reckoned that another emerging frontier is online continuing... View Details
- 31 Aug 2009
- Research & Ideas
Why Competition May Not Improve Credit Rating Agencies
competition is really the right medicine. "Competition in the ratings industry has been increasing, and there have been calls for yet more competition. Whether competition is likely to reduce quality or improve it has been... View Details
- 31 Mar 2023
- News
How Can We Solve the Teacher Shortage Crisis?
labor-market forces that have to do that, that are driving that. But the net result is, we've created quicksand for ourselves, where we don't have enough quality people entering the classroom. And so then we try to legislate the floor. We... View Details
- 05 Aug 2002
- Research & Ideas
Five questions for Regina E. Herzlinger
the sick. The resulting competition for consumers with differentiated products will control costs by increasing quality of care—e.g., integrated teams for congestive heart failure have reduced costs by $8,000 per year per enrollee. This... View Details
Keywords: by Martha Lagace
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 29 Sep 2008
- Research & Ideas
How Economics May Lead to Better Football Games
College football fans may strenuously argue the specifics of play, but there is little doubt the quality of championship bowls they watch is higher than in years past. Does that mean players now pass, run, and tackle with more skill,... View Details