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  • All HBS Web  (4,212)
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  • January 2018 (Revised January 2021)
  • Background Note

Customer Lifetime Social Value (CLSV)

By: Elie Ofek, Barak Libai and Eitan Muller
One of the hallmarks of the digital revolution is the rise of the socially connected consumer. Concomitantly, the ability of companies to affect and measure the social interactions among customers has grown tremendously. Consequently, in assessing the full value of... View Details
Keywords: Customer Lifetime Value; Customer Management; Social Contagion; Word Of Mouth; Customer Engagement; Customer Value and Value Chain; Measurement and Metrics; Customer Relationship Management
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Ofek, Elie, Barak Libai, and Eitan Muller. "Customer Lifetime Social Value (CLSV)." Harvard Business School Background Note 518-077, January 2018. (Revised January 2021.)
  • April 2012 (Revised February 2013)
  • Case

H-E-B: Creating a Movement to Reduce Obesity in Texas

By: Jose B. Alvarez, Jason Riis and Walter J. Salmon
In January 2012, H-E-B Grocery Co., a private retail chain with stores located in Texas and Mexico, was introducing its Healthy at H-E-B program to its customers. The program, which started with the company's employees a few years earlier, was an effort to educate and... View Details
Keywords: Corporate Social Responsibility and Impact; Profit; Leading Change; Customer Focus and Relationships; Food and Beverage Industry; Retail Industry; Texas
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Alvarez, Jose B., Jason Riis, and Walter J. Salmon. "H-E-B: Creating a Movement to Reduce Obesity in Texas." Harvard Business School Case 512-034, April 2012. (Revised February 2013.)
  • 02 Nov 2006
  • Working Paper Summaries

Organizational Response to Environmental Demands: Opening the Black Box

Keywords: by Magali A. Delmas & Michael W. Toffel
  • December 2015
  • Article

Emotion and the Art of Negotiation: How to Use Your Feelings to Your Advantage

By: Alison Wood Brooks
Negotiations can be fraught with emotion, but it's only recently that researchers have examined how particular feelings influence what happens during deal making. Here the author shares some key findings and advice. Anxiety leads to poor outcomes. You will be less... View Details
Keywords: Negotiation Style; Emotions
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Brooks, Alison Wood. "Emotion and the Art of Negotiation: How to Use Your Feelings to Your Advantage." Harvard Business Review 93, no. 12 (December 2015): 56–64.
  • 08 Sep 2015
  • Working Paper Summaries

Blinded by Experience: Prior Experience, Negative News and Belief Updating

Keywords: by Bradley R. Staats, KC Diwas & Francesca Gino
  • August 2019
  • Supplement

Legal Time - Confidential Information for the Prosecution (AUSA Prescott)

By: Christine L. Exley, Katherine B. Coffman and Joshua Schwartzstein
Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives... View Details
Keywords: Conflict Resolution; Time Stress; Negotiation; Conflict and Resolution; Fairness; Learning
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Exley, Christine L., Katherine B. Coffman, and Joshua Schwartzstein. "Legal Time - Confidential Information for the Prosecution (AUSA Prescott)." Harvard Business School Supplement 920-012, August 2019.
  • August 2019 (Revised September 2019)
  • Teaching Note

Legal Time Case

By: Christine L. Exley, Katherine B. Coffman and Joshua Schwartzstein
Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives... View Details
Keywords: Conflict Resolution; Time Stress; Negotiation; Conflict and Resolution; Fairness; Learning
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Exley, Christine L., Katherine B. Coffman, and Joshua Schwartzstein. "Legal Time Case." Harvard Business School Teaching Note 920-013, August 2019. (Revised September 2019.)
  • 03 Sep 2017
  • News

America's Superstar Companies Are a Drag on Growth

  • October 2006 (Revised December 2012)
  • Background Note

Note on U.S. Public Education Finance (A): Revenues

Describes the revenue structure of U.S. public education. Covers funding by federal, state, and local governments. Examines in detail two federal education laws: the Elementary and Secondary Education Act (ESEA) and the Individuals with Disabilities Education Act... View Details
Keywords: Education; Revenue; Public Administration Industry; Education Industry; United States
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Childress, Stacey M., and Stig Leschly. "Note on U.S. Public Education Finance (A): Revenues." Harvard Business School Background Note 307-069, October 2006. (Revised December 2012.)
  • 02 Mar 2015
  • News

12 Awesome Tips to Better Negotiations (And What Everyone Can Learn from Mike Tyson)

  • 03 Mar 2013
  • News

In 15 Years From Now Half of US Universities May Be in Bankruptcy

  • 09 Feb 2013
  • News

Following a Herd of Bulls on Apple

  • February 21, 2025
  • Article

How a Company’s Ownership Model Shapes the Mistakes It Makes

By: Josh Baron
Why do some companies continue to thrive for decades and others die after an initial run of success? Like many kinds of accidents, company failure is generally the consequence of cascading effects that combine to overwhelm a previously effective strategy. But the... View Details
Keywords: Business Exit or Shutdown; Failure; Ownership
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Baron, Josh. "How a Company’s Ownership Model Shapes the Mistakes It Makes." Harvard Business Review Digital Articles (February 21, 2025).
  • September 1999 (Revised November 2002)
  • Background Note

Indian Software Industry in 2002, The

The Indian software industry, growing at more than 50% per annum and largely dependent on exports of services and products, is one of the few industries in that country considered to be globally competitive. This note allows a discussion of the uses and limits of... View Details
Keywords: Geographic Location; Competition; Applications and Software; Globalization; Information Technology Industry; India
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Ghemawat, Pankaj. "Indian Software Industry in 2002, The." Harvard Business School Background Note 700-036, September 1999. (Revised November 2002.)
  • 06 Jan 2015
  • News

Digital Business Models Should Have to Follow the Law, Too

    An Economy Doing Half Its Job

    This report presents the findings of HBS' 2013-14 survey on U.S. competitiveness. While HBS alumni saw strengths in elements of the business environment that influence firms' success, the weaknesses in elements that drive prosperity for the average American indicate... View Details
    • June 2024 (Revised January 2025)
    • Background Note

    Politics Comes to ESG Investing

    By: Shawn Cole and Jonah Zahnd
    While the past decade has seen a dramatic increase in the incorporation of Environmental, Social and Governance (ESG) standards into investor practices, this momentum has shifted recently in the United States, as some politicians argued that ESG investing practices... View Details
    Keywords: Investment; Corporate Social Responsibility and Impact; United States
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    Cole, Shawn, and Jonah Zahnd. "Politics Comes to ESG Investing." Harvard Business School Background Note 224-107, June 2024. (Revised January 2025.)
    • October 2020 (Revised March 2021)
    • Case

    Pete Carroll: Building a Winning Organization through Purpose, Caring, and Inclusion

    By: Ranjay Gulati, Matthew Breitfelder and Monte Burke
    Competing at the highest levels of the National Football League (NFL) requires tremendous skill, dedication and persistence. The most successful coaches in the NFL know how to draw out a higher level of performance and consistency from their players. This is typically... View Details
    Keywords: National Football League; Leadership Style; Organizational Culture; Mission and Purpose; Relationships; Performance; Success; Sports; Sports Industry
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    Gulati, Ranjay, Matthew Breitfelder, and Monte Burke. "Pete Carroll: Building a Winning Organization through Purpose, Caring, and Inclusion." Harvard Business School Case 421-020, October 2020. (Revised March 2021.)
    • 2022
    • Book

    Ripe for Revolution: Building Socialism in the Third World

    By: Jeremy Friedman
    A historical account of ideology in the Global South as the postwar laboratory of socialism, its legacy following the Cold War, and the continuing influence of socialist ideas worldwide.

    In the first decades after World War II, many newly independent... View Details
    Keywords: Socialism; Economic Systems; Globalization; Government and Politics; Developing Countries and Economies
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    Friedman, Jeremy. Ripe for Revolution: Building Socialism in the Third World. Cambridge, MA: Harvard University Press, 2022.
    • May 2021
    • Article

    Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency

    By: J. Hart, K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels and S.D. Halpern
    Background: Clinicians’ use of choice architecture, or how they present options, systematically influences the choices made by patients and their surrogate decision makers. However, clinicians may incompletely understand this influence.... View Details
    Keywords: Choice Architecture; Health Care and Treatment; Interpersonal Communication; Decision Choices and Conditions; Competency and Skills
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    Hart, J., K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels, and S.D. Halpern. "Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency." BMJ Quality & Safety 30, no. 5 (May 2021).
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