Human Capital Management - Publications - Faculty & Research

May 2011
Article

Effective Managers Say the Same Thing Twice (or More)

By: Tsedal Neeley and Paul Leonardi

How do effective managers get employees to act promptly? New research suggests that it's by making their requests at least twice. Though you may think redundancy is unnecessary and even a waste of time, a new study indicates that it helps your message cut through... View Details

Keywords: Interpersonal Communication; Employees; Management Style; Performance Improvement

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April 1996 (Revised May 2008)
Exercise

Adam Baxter Company/Local 190: 1985 Negotiation Baxter Management Confidential Information

By: Kathleen L. McGinn and Victoria Medvec

ncludes a series of three negotiation exercises portraying management/labor relations at ABC over a period of seven years. ABC, initially a family-owned business, had prided itself on its cooperative relationship with its union, Local 190. With the skyrocketing... View Details

Keywords: Inflation and Deflation; Compensation and Benefits; Wages; Working Conditions; Management; Negotiation Process; Labor and Management Relations

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Web

Interior of packing house - The Request - The Human Factor – Baker Library | Bloomberg Center, Historical Collections

HBS Home HBS Index Contact Us Harvard Business School Baker Library Historical Collections The Human Factor Introducing the Industrial Life Photograph Collection at the Baker Library Introduction The Exhibition The Request Chapter... View Details

11 Jan 2000
Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

management make sound strategic choices and ensure efficient implementation of those decisions. They do this by allocating scarce capital resources to the best opportunities, then measuring and controlling... View Details

Keywords: by Staff

February 2018 (Revised December 2020)
Supplement

People Analytics at Teach For America (Data Set)

By: Jeffrey T. Polzer

This data set is a supplement to the People Analytics at Teach For America (A) case. View Details

Keywords: Analytics; Human Resource Management; Data; Workforce; Hiring; Talent Management; Forecasting; Predictive Analytics; Organizational Behavior; Recruiting

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24 Jun 2020
News

Help Your Employees Manage Their Reentry Anxiety

May 22, 2023
Other Article

How to Manage Workforce Risk Amid Old Challenges, New Disruptions

By: Joseph B. Fuller, Michael Griffiths, Reem Janho, Michael Stephan, Carey Oven and Keri Calagna

C-suites and boards have an opportunity to improve management and expand governance of their workforce to mitigate related risks more effectively. View Details

Keywords: Employees; Risk and Uncertainty

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2017
Article

Making Transparency Transparent: The Evolution of Observation in Management Theory

By: Ethan Bernstein

Observation is key to management scholarship and practice. Yet a holistic view of its role in management has been elusive, in part due to shifting terminology. The current popularity of the term “transparency” provides the occasion for a thorough review, which finds... View Details

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2008
Chapter

A New Generation of Pension Fund Management

By: Robert C. Merton

In talking about pension plans at this point in American economic and corporate history, we need to discuss three linked issues: the defined-benefit (DB) corporate plans that worked for our parents; the defined-contribution (DC) plans we're getting today because... View Details

Keywords: Asset Management; Investment Funds; Compensation and Benefits; Risk Management; Retirement; United States

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12 Mar 2012
Research & Ideas

Crowded at the Top: The Rise of the Functional Manager

It's getting a little less lonely at the top. So says recent research that reports a dramatic change in the top management structure of large US firms. According to a survey of some 300 Fortune 500 companies, the number of View Details

Keywords: by Carmen Nobel

August 2013
Teaching Note

Atento: Managing the Employee Lifecycle in Brazil

By: F. Asis Martinez-Jerez, Pablo Casas-Arce and Christopher D. Ittner

Keywords: Employee Relationship Management; Telecommunications Industry; Spain; Brazil

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June 2000
Case

Egon Zehnder International: Managing Professionals in an Executive Search Firm

Compares the management of professionals at Egon Zehnder International, a leading executive search firm, and its competitors. Highlights recruitment, rewards, and retention as key dimensions of strategy in professional service firms. View Details

Keywords: Management; Retention; Recruitment; Compensation and Benefits; Service Industry

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June 2008
Teaching Note

The Treadway Tire Company: Trouble at the Lima Tire Plant (Brief Case)

By: C. Wickham Skinner and Heather Beckham

Teaching Note for (2189) View Details

Keywords: Superior ＆ Subordinate; Labor Relations; Work Force Management; Human Resource Management; Hiring; Job Satisfaction; Leadership; Selection and Staffing; Change Management; Satisfaction; Organizational Culture; Rank and Position; Labor and Management Relations

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April 1996 (Revised May 2008)
Exercise

Adam Baxter Company/Local 190: 1978 Negotiation, Baxter Management Confidential Information

By: Kathleen L. McGinn and Victoria Medvec

Includes a series of three negotiation exercises portraying management/labor relations at ABC over a period of seven years. ABC, initially a family-owned business, had prided itself on its cooperative relationship with its union, Local 190. With the skyrocketing... View Details

Keywords: Inflation and Deflation; Compensation and Benefits; Wages; Working Conditions; Management; Negotiation Process; Labor and Management Relations

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June 2010 (Revised October 2014)
Teaching Note

Enterprise Risk Management at Hydro One (A)

By: Anette Mikes

Teaching Note for 109-001 View Details

Keywords: SWOT Analysis; Risk Management; Climate Change; Renewable Energy; Technology Adoption; Strategy; Business and Stakeholder Relations; Perspective; Goals and Objectives; Capital Budgeting; Governing Rules, Regulations, and Reforms; Energy Industry

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June 2018 (Revised February 2019)
Case

Babcom: Opening Doors

By: Ryan W. Buell, Joshua D. Margolis and Margot Eiran

Keywords: Leadership; Service Operations; Customer Service; Talent Management; Human Resources; Growth; Middle East

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January – February 2008
Article

Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance

By: Zeynep Ton and Robert S. Huckman

We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details

Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States

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