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  • All HBS Web  (3,559)
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  • Program

Leading Professional Service Firms

Should Attend Leaders who define and execute strategy for firms and organizations that provide services and who serve in roles such as chief executive officer, general manager, principal, partner, or head of an office, business unit, or... View Details
Keywords: Professional Services; Professional Services

    Reconsidering Culture and Poverty

    Culture has returned to the poverty research agenda. Over the past decade, sociologists, demographers, and even economists have begun asking questions about the role of culture in many aspects of poverty, at times even explaining the behavior of low-income... View Details

    • 20 Nov 2000
    • Research & Ideas

    Moving from Supply Chains to Supply Networks

    Professors Ananth Raman and Roy Shapiro are two members of the HBS faculty team that developed the new Executive Education program, Managing the Supply Chain: The General Manager's Perspective. In this conversation with the Executive... View Details
    Keywords: by Staff
    • 2017
    • Working Paper

    Inequality in Knowledge Repository Use in Scaling Service Operations

    By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
    To scale service operations requires sharing knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge sharing networks may struggle to access useful knowledge at work. A knowledge repository (KR)... View Details
    Keywords: Knowledge Repository; Scaling Service Operations; Fluid Teams; Groups and Teams; Knowledge Management; Performance
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    Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Inequality in Knowledge Repository Use in Scaling Service Operations." Harvard Business School Working Paper, No. 13-001, July 2012. (Revised August 2017.)
    • 22 Sep 2009
    • First Look

    First Look: September 22

      Working PapersMixed Source Authors:Ramon Casadesus-Masanell and Gastón Llanes Abstract We study competitive interaction between profit-maximizing firms that sell software and complementary goods or services. In addition to tactical... View Details
    Keywords: Martha Lagace
    • 12 Nov 2008
    • Research & Ideas

    The Marketing of a President

    polling places on election day. This policy of inclusion meant that voting records were set in the general election and the primaries. Fifth, his advertising messages and his tone and demeanor throughout the campaign consistently... View Details
    Keywords: by John Quelch
    • 10 Oct 2011
    • Research & Ideas

    Retailing Revolution: Category Killers on the Brink

    generally is at a tipping point, with category killers being the first significant casualties of the (r)evolution that is occurring. Retail store asset productivity has been in decline since the start of the recession in 2007, and we... View Details
    Keywords: by Rajiv Lal & Jose B. Alvarez; Retail
    • 03 Nov 2010
    • Working Paper Summaries

    How Did Increased Competition Affect Credit Ratings?

    Keywords: by Bo Becker & Todd Milbourn; Financial Services
    • 23 Dec 2014
    • First Look

    First Look: December 23

      Publications December 2014 Journal of Political Economy Transition to Clean Technology By: Acemoglu, Daron, Ufuk Akcigit, Douglas Hanley, and William R. Kerr Abstract—We develop a microeconomic model of endogenous growth where clean and... View Details
    Keywords: Carmen Nobel
    • January 2003 (Revised April 2003)
    • Case

    KIPP National, 1999 (A): Designing a School Network

    Covers the origin, evolution, and nature of the KIPP Academies, two high-performing public middle schools founded in 1995 by Michael Feinberg and David Levin in Houston and New York. In January 2000, Feinberg and Levin meet with Scott Hamilton, managing director of the... View Details
    Keywords: Business Model; Middle School Education; Expansion; Education Industry; Houston
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    Leschly, Stig. "KIPP National, 1999 (A): Designing a School Network." Harvard Business School Case 803-124, January 2003. (Revised April 2003.)
    • March 2002 (Revised July 2004)
    • Case

    RWE and the Proposal for a German Electricity Regulator

    In April 2001, Dietmar Kuhnt, CEO of the German energy giant RWE, had to make a decision that would affect his company's future. Profits in the electricity sector depended heavily on regulatory rules that influenced industry structure and pricing. RWE had emerged... View Details
    Keywords: Energy Generation; Governance Compliance; Business Strategy; Energy Industry; Germany
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    Dyck, Alexander, Jose Gomez-Ibanez, and Christoph Meier. "RWE and the Proposal for a German Electricity Regulator." Harvard Business School Case 702-053, March 2002. (Revised July 2004.)
    • Research Summary

    My research draws upon social and cultural theories to address three important topics in marketing: branding strategy, organizing to deliver creative content, and cultural consumer behavior:

    1)Branding Strategy: How are iconic brands built?

    I have... View Details

    • December 7, 2022
    • Article

    Why Decentralized Crypto Platforms Are Weathering the Crash

    By: Shai Bernstein and Scott Duke Kominers
    In the past year, crypto markets dropped from $2.9 trillion in value to around $800 billion. In the wake of the collapse, crypto lenders and exchanges have been accused of fraud and other wrongdoing. What went wrong? One factor is competition. In theory, competition... View Details
    Keywords: Crypto Economy; Cryptocurrency; Financial Complexity; Financial Crisis; Decentralization; Decentralized Markets; Decentralized Autonomous Organizations; Finance; Market Design; Financial Services Industry
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    Bernstein, Shai, and Scott Duke Kominers. "Why Decentralized Crypto Platforms Are Weathering the Crash." Harvard Business Review Digital Articles (December 7, 2022).
    • August 2017
    • Article

    Incentives versus Reciprocity: Insights from a Field Experiment

    By: Doug J. Chung and Das Narayandas
    We conduct a field experiment in which we vary the sales force compensation scheme at an Asian enterprise that sells consumer durable goods. With variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of... View Details
    Keywords: Sales Force Compensation; Field Experiment; Heterogeneity; Loss Aversion; Reciprocity; Salesforce Management; Compensation and Benefits
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    Chung, Doug J., and Das Narayandas. "Incentives versus Reciprocity: Insights from a Field Experiment." Journal of Marketing Research (JMR) 54, no. 4 (August 2017): 511–524. (Lead article.)
    • December 2009 (Revised February 2010)
    • Case

    The Investment Fund for Foundations (TIFF) in 2009

    By: Luis M. Viceira and Brendon Christopher Parry
    In late June 2009, management at The Investment Fund for Foundations (TIFF) was considering expanding the footprint of the TIFF Diversified Fund (TDF), the first truly comprehensive endowment management vehicle offered under the TIFF banner. The recent large capital... View Details
    Keywords: Financial Crisis; Asset Management; Financial Strategy; Investment Funds; Risk Management; Product Marketing; Financial Services Industry; United States
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    Viceira, Luis M., and Brendon Christopher Parry. "The Investment Fund for Foundations (TIFF) in 2009." Harvard Business School Case 210-008, December 2009. (Revised February 2010.)
    • 06 Sep 2011
    • Research & Ideas

    The Power of Leadership Groups for Staying on Track

    fundamental reassessment of leadership and leadership development. The command-and-control model so prevalent in the twentieth century has ceased to be effective because it fails to motivate people, particularly younger View Details
    Keywords: by Bill George
    • 17 Oct 2023
    • HBS Case

    With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

    content, cell phone service, and meal delivery, but now there are subscriptions for toothbrushes, razors, pet food, and apparel. With its attractive recurring revenues for companies, the subscription model has grown so popular that nearly... View Details
    Keywords: by Jay Fitzgerald; Consumer Products; Information; Information Technology

      John A. Quelch

      John A. Quelch is Executive Vice Chancellor and Distinguished Professor of Social Science at Duke Kunshan University. He is also John DeButts Professor at Duke University's Fuqua School of Business.  Between 2017 and 2023 he was the Leonard M. Miller University... View Details

      Keywords: advertising; broadcasting; consumer products; e-commerce industry; fashion; fast food; federal government; financial services; food; food processing; health care; high technology; marketing industry; media
      • 29 Jan 2009
      • Working Paper Summaries

      An Exploration of the Japanese Slowdown during the 1990s

      Keywords: by Diego A. Comin
      • 03 Oct 2018
      • HBS Seminar

      Chad Syverson, University of Chicago Booth School of Business

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