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- All HBS Web (2,290)
- Faculty Publications (373)
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
growing pains in 2007, founder Howard Schultz realized its unique customer experience was broken. The State of Customer Service LeadershipThe economic future of the country is largely in the hands of those... View Details
- 22 Jul 2002
- Research & Ideas
Is Performance-Based Pricing the Right Price for You?
aspect of the relationship increases and the zero-sum aspect decreases. Powerful logic, proven in practice Performance-based pricing is growing because 1) its economic logic is so powerful; 2) it provides new opportunities for... View Details
- 18 Aug 2009
- First Look
First Look: August 18
a purely social act with economic considerations. Download the paper: http://www.hbs.edu/research/pdf/10-012.pdf Input Constraints and the Efficiency of Entry: Lessons from Cardiac Surgery Authors:David M. Cutler, Robert S. Huckman, and... View Details
Keywords: Martha Lagace
- Web
Business, Government & the International Economy Awards & Honors - Faculty & Research
to the experience of the graduating class. Marco E. Tabellini : Recipient of the 2023 Excellence in Refereeing Award from the Review of Economic Studies . Marlous van Waijenburg : 2023: Invited as Guest... View Details
- 05 Jun 2020
- Research & Ideas
How Anchor Investors Help Impact Funds Succeed
In contrast to traditional private equity settings, none of the interviewed anchors sought fee breaks or other preferential economic terms. Some were attracted by the ability to shape the direction and legal structure of the fund or serve... View Details
- 30 Jun 2009
- First Look
First Look: June 30
paper from SSRN ($5): http://papers.nber.org/papers/w15023 Variation in Experience and Team Familiarity: Evidence from Indian Software Services Authors:Robert S. Huckman and Bradley R. Staats Abstract In settings ranging from product... View Details
Keywords: Martha Lagace
- 31 Jan 2023
- Op-Ed
Can Insurance Technology Solve the Uninsured Driver Problem?
experiment with Hugo Insurance, a California-based insurance technology company, to introduce a new “pay-as-you-go” contract for uninsured drivers in the state’s auto insurance market. The contract allowed drivers to purchase just a few... View Details
- 06 May 2021
- HBS Case
How Four Women Made Miami More Equitable for Startups
Arbuckle Professor of Business Administration at Harvard Business School, their experiences permit an inside look at pushing past barriers. “I had studied Miami’s evolving entrepreneurial ecosystem for an earlier set of cases. But I saw... View Details
Keywords: by Carolyn DiPaolo
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
perceived as a cool phenomenon with a ton of money to be earned if the model can be made to work. Nothing made the point better than former Uber CEO Travis Kalanick’s founding of the startup CloudKitchens. The economics are appetizing... View Details
- 04 Mar 2019
- What Do You Think?
What’s the Antidote to Surveillance Capitalism?
experience as free raw material for hidden commercial practices of extraction, prediction, and sales,” “a parasitic economic logic,” “a rogue mutation of capitalism marked by concentrations of wealth,” “as... View Details
- 23 May 2018
- News
Claudio L. Haddad, OPM 12, 1987
Institute of Education and Research Claudio Haddad is a dreamer with a unique ability to temper his idealism with practicality. Having served as economics professor, government leader, and bank CEO, the modest Brazilian is now committed... View Details
Keywords: Susan Young
- Web
Gender & Race in Organizations Research Group - Race, Gender & Equity
Shirtz is a doctoral student in the Organizational Behavior program jointly offered by Harvard Business School and the Department of Sociology at Harvard University. Her research broadly examines organizational culture, social identity, and inequality by exploring the... View Details
- 14 Jan 2014
- First Look
First Look: January 14
examples from their own experience and their clients', the authors walk readers through each of the five patterns and how to apply them. They also provide advice and questions that will help executives get started on their own searches.... View Details
Keywords: Sean Silverthorne
- 23 Mar 2022
- Blog Post
Learning Curve: The Brother-and-Sister Team Behind a New Edtech Nonprofit
through 20,000 WhatsApp groups at a cost of approximately 10 cents per child, per year. The company has raised $1 million from institutions, including Harvard, MIT, and the World Economic Forum; venture funds such as Sequoia and Accel;... View Details
- 01 Sep 2023
- News
Case Study: The Home Team
immediate revenue generation. My advice is to prioritize solid unit economics from the outset and build steadily, without compromising for rapid scale. This doesn’t mean you can’t be innovative in your scaling approach. Various partners... View Details
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
Organizational Behavior The Energizing Nature of Work Engagement: Toward a New Need-Based Theory of Work Motivation By: Green, Paul, Eli Finkel, Grainne Fitzsimons, and Francesca Gino Abstract—We present theory suggesting that experiences... View Details
Keywords: Sean Silverthorne
- 20 May 2014
- First Look
First Look: May 20
Publications August 2013 Journal of the European Economic Association Sovereigns, Upstream Capital Flows and Global Imbalances By: Alfaro, Laura, Sebnem Kalemli-Ozcan, and Vadym Volosovych Abstract—We construct measures of net private... View Details
Keywords: Sean Silverthorne
- 20 Jan 2010
- First Look
First Look: Jan. 20
about the random coefficients logit can be attributed to the lack of cross-level inference in previous research. To overcome this deficiency, we design several Monte Carlo experiments to show what the model predicts at both the individual... View Details
Keywords: Martha Lagace
- 13 Nov 2017
- Research & Ideas
Want to Be Happier? Spend Some Money on Avoiding Household Chores
time actually causes more happiness. They conducted an experiment with 60 working adults in Vancouver, Canada, over two weekends. During one weekend, they gave participants $40 to spend on a time-saving purchase. Some had groceries... View Details
Keywords: by Dina Gerdeman
- 07 Mar 2017
- First Look
First Look at New Research, March 7
recommendations on how future research can be enriched through a systematic examination of how entrepreneurial ventures navigate the organizational dilemmas growth presents. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52353 2017 View Details
Keywords: Sean Silverthorne