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Show Results For
- All HBS Web
(7,637)
- People (49)
- News (3,048)
- Research (3,227)
- Events (20)
- Multimedia (96)
- Faculty Publications (1,162)
- Web
News - Institute For Strategy And Competitiveness
Military Providers Course. The new IPU brings together a diverse team. November 2019 Media Mention Value-Based Care in Low and Middle Income Nations Value-Based Care in Low and Middle Income Nations The... View Details
- 21 Jul 2011
- Working Paper Summaries
Collaborating Across Cultures: Cultural Metacognition and Affect-Based Trust in Creative Collaboration
- 02 Aug 2004
- Research & Ideas
Health Care Research and Prospects
TQM, which have worked in other sectors of the economy, without thinking about what's different about health care in terms of the knowledge base. Amy Edmondson, Richard Bohmer, and I did a study looking at... View Details
- 16 Dec 2002
- Lessons from the Classroom
Marrying Distance and Classroom Education
adult learning workshop was looking at the strengths and weaknesses of face-to-face education versus online distance learning. But in fact, these two types of education can be quite complementary. Should executives interested in corporate... View Details
Keywords: by Sean Silverthorne
- 07 Dec 2021
- Op-Ed
Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge
can do and build additional capacity, the organization must create the space for the leader to gain clarity about conscious and unconscious beliefs they hold. An understanding of those beliefs View Details
Keywords: by Hise Gibson and Shawnette Rochelle
- 27 Feb 2006
- Research & Ideas
Corporate Values and Employee Cynicism
had faced in twenty years to become the leading U.S. ice cream producer today, with over 1.5 billion dollars in sales in 2004. Q: What would you like our manager-readers to be aware of as they think about your research View Details
Keywords: by Martha Lagace
- 2024
- Working Paper
People, Practices, and Productivity: A Review of New Advances in Personnel Economics
By: Mitchell Hoffman and Christopher T. Stanton
This chapter surveys recent advances in personnel economics. We begin by presenting evidence showing substantial and persistent productivity variation among workers in the same roles. We discuss new research on incentives and compensation; hiring practices; the... View Details
Hoffman, Mitchell, and Christopher T. Stanton. "People, Practices, and Productivity: A Review of New Advances in Personnel Economics." NBER Working Paper Series, No. 32849, August 2024.
- 19 Jul 2006
- Research & Ideas
Political Turmoil and Mexico’s Economy
history, HBS assistant professor Noel Maurer considers these questions and opens the door to other queries involving issues of economics and governance that reach well beyond the United States View Details
Keywords: by Julia Hanna
- 23 Jun 2003
- Research & Ideas
Psychology, Pathology, and the CEO
more productive." [New CEO] Greg Dyke virtually eliminated consultants at the BBC to force managers to think for themselves.— Rosabeth Moss Kanter Invensys's leadership team acted on this theory by adding new groups View Details
Keywords: by Rosabeth Moss Kanter
- 14 Dec 2016
- HBS Seminar
Siobhan O'Mahony and Rebecca Karp, Boston University
- June 2008
- Article
From the Head and the Heart: Locating Cognition- and Affect-based Trust in Managers' Professional Networks
By: Roy Y.J. Chua, P. Ingram and M. Morris
Chua, Roy Y.J., P. Ingram, and M. Morris. "From the Head and the Heart: Locating Cognition- and Affect-based Trust in Managers' Professional Networks." Academy of Management Journal 51, no. 3 (June 2008): 436–452.
- 21 Jun 2007
- Working Paper Summaries
Multi-Sided Platforms: From Microfoundations to Design and Expansion Strategies
- 19 Feb 2007
- Research & Ideas
Inexperienced Investors and Market Bubbles
age) fund managers, yet you would think these folks are still experienced investors. They must have some track record to have a fund handed over to them to manage. So is it really a matter of time and... View Details
- 18 Mar 2018
- Working Paper Summaries
Thanks for Nothing: Expressing Gratitude Invites Exploitation by Competitors
- 19 Jan 2024
- News
The Values and Virtues of a Quick Fix
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details
- 12 Mar 2014
- Research & Ideas
Entrepreneurship and Multinationals Drive Globalization
entirely subsumed by the homogenized global. Convergence and homogenization was stronger in aspirations than in preferences for particular products or scents, which remained more persistently local, despite the spread of global brand... View Details
- 11 Jan 2017
- Blog Post
Leadership and Diversity at HBS
community at HBS. This year, I will be the one of two conference co-chairs. When thinking about how best to make an impact at HBS, I decided that taking ownership of such a prestigious event was a great way to not only develop lasting... View Details
- 13 Jul 2016
- HBS Case
How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers
who have rides to offer. (Same idea as Airbnb, which connects people needing rooms with home-owners.) So to launch as a platform service, these companies need to find users on both the supply and demand sides. “Poaching customers is... View Details
- January–February 2020
- Article
Are You Undervaluing Your Customers?: It’s Time to Start Measuring and Managing Their Worth
By: Rob Markey
Leaders recognize that they should manage their businesses to maximize the value of the customer base. But too often, earnings pressures result in cost-cutting measures that hurt customers.
Loyalty-leading companies operate differently. They create systems for... View Details
Keywords: Customer Experience; Customer Value; Customer Centric Initiative; Customer Focused Organization; Customer Lifetime Value; Customer Focus and Relationships; Customer Value and Value Chain; Operations; Business Strategy
Markey, Rob. "Are You Undervaluing Your Customers? It’s Time to Start Measuring and Managing Their Worth." Harvard Business Review 98, no. 1 (January–February 2020): 42–50.