Call Center - Publications - Faculty & Research

09 Jul 2001
Research & Ideas

Does Misery Love Companies? How Social Performance Pays Off

outrage and reform (see Danaher (1996), Kapstein (1999), Sklar (1995) and Wolman & Colamosca (1997) for a domestic consideration of these issues, and then Greider (1997), Henderson (1996), Korten (1995) and Madeley (1999) for discussions from a global point of... View Details

Keywords: by Joshua D. Margolis & James P. Walsh

30 Jun 2015
First Look

First Look: June 30, 2015

difficult professional situations. Members can seek help through call centers and in-person meetings with accounting experts in the field to discuss how to best handle difficult situations. In addition, the... View Details

Keywords: Carmen Nobel

21 Sep 2009
Research & Ideas

Excessive Executive Pay: What’s the Solution?

AIG phenomenon. On Wall Street, it was endemic. Bankers gave themselves nearly $20 billion in 2008 bonuses, even as the economy was spiraling downward and the government was spending billions on bailouts. Politicians pounced. President Obama View Details

Keywords: by Roger Thompson

01 Mar 2008
News

Innovation, Inc.

describes as a “wonderful treasure trove of data.” “We have a window into how concrete events affected knowledge workers’ thoughts, perceptions, emotions, and motivations,” Amabile says. “We call this ‘inner work life,’ and we found that... View Details

Keywords: Julia Hanna; Mary Tripsas; Colleges, Universities, and Professional Schools; Educational Services; Management

01 Dec 2015
News

Golden State of Mind

Hsieh, and Lyft founder John Zimmer, centers around a team-based curriculum. To date, DU has nearly 500 alumni from 50 countries, with more than 250 startups created, including a medical device company, an apartment listings app, and an... View Details

Keywords: Julia Hanna

01 Mar 2009
News

Your Taxi Is Waiting

bankruptcy court protection in November 2008 despite high advance demand for its planes. In January, a judge approved the sale of Eclipse’s assets to Eclipse Jet Aviation International, an affiliate of Luxembourg-based European Technology and Investment Research View Details

Keywords: Julia Hanna; Air Transportation; Transportation

13 Dec 2016
First Look

December 13, 2016

accelerate progress: Put patients at the center of care, create choice, stop rewarding volume, standardize value-based methods of payment, and make data on outcomes transparent. Publisher's link:... View Details

Keywords: Carmen Nobel

19 Dec 2005
Research & Ideas

Public Education Goes to School

performance challenges are at the heart of the enterprise rather than an external force to be dealt with. In other words, in public school districts, an improvement strategy works from the inside out, rather than outside in. The classroom is at the View Details

Keywords: by Mallory Stark; Education

01 Mar 2013
News

Opening the Door

the general culture. In other dimensions, case-method teaching has the same power as when I was a student at HBS in the 1970s—each professor develops it in his or her own way, making each classroom unique. Lynda Applegate When I started at HBS in the mid-1980s, there... View Details

Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management

01 Apr 1998
News

World Class Learning

are in a good position to sound the alert about "policies or practices that may have the unintended consequence of marginalizing international students," Walker says. One example is the common tendency of some professors to call on the... View Details

Keywords: Eileen K. McCluskey

03 Mar 2008
First Look

First Look: March 4, 2008

depose the longstanding Republican majority in the state legislature. Responding to citizen anger, as well as perennial calls for more banking capital, the Whigs drafted a novel "free banking" bill, which would override the... View Details

Keywords: Martha Lagace

23 Jun 2003
Research & Ideas

Historically Speaking: A Roundtable at HBS

that Al's research has moved from railroads to giant corporations and now to computers and consumer electronics underscores his eminent position as the historian of industries at the center of national interest in each era he studies. All... View Details

Keywords: by Jim Aisner

30 Mar 2017
News

Negotiating Peace in Canada's Largest Rainforest

what you were engaged in as a negotiator for the provincial government. Talk to me about the approach that you guys employed. Wally Eamer: We were trying for what I think technically is called a Pareto optimal outcome, which is better for... View Details

01 Feb 2001
News

Drilling Down

underscores a new reality in the United States. At the center of this change is the fact that U.S. oil reserves have diminished from an estimated 39 billion barrels in 1970 to 21 billion today. The gushers that made Texans in ten-gallon... View Details

Keywords: Hanna, Julia; Matthew R. Simmons; Oil and Gas Extraction; Mining; Natural Gas Distribution; Utilities

15 Feb 2017
Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

endowments, sovereign funds, and wealthy families. Most of these securities are yielding from zero to 2% annually. There is a giant search for yield in the financial markets. There is also massive need for infrastructure investment. Why can’t the funds and the projects... View Details

Keywords: by John Macomber; Construction

26 Jun 2012
First Look

First Look: June 26

MaterialsCancer Treatment Centers of America®: Scaling the Mother Standard® of Care Rosabeth Moss Kanter and Matthew BirdHarvard Business School Case 312-073 The CEO of a private and growing national network of specialty care hospitals... View Details

Keywords: Sean Silverthorne

01 Jun 2008
News

Greed, Gullibility, and Optimism

causes and impact of the country’s mortgage meltdown. Serving since 1998 as director of Harvard University’s Joint Center for Housing Studies, Retsinas also teaches at the Graduate School of Design and the Kennedy School of Government. A... View Details

Keywords: Deborah Blagg; Finance; Management; Real Estate

01 Oct 2000
News

Books

design rules. Thus, the computer industry was transformed from a quasi monopoly (dominated by IBM) into a large modular "cluster" of related subindustries, a development made possible by the decentralization and multiplication of design options. When the forces of... View Details

06 Mar 2018
First Look

First Look at Research and Ideas, March 6, 2018

associated with billing and insurance activities at a large academic health care center that had a certified EHR system. The center enjoyed economies of scale by concentrating its bill paying functions... View Details