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  • 17 Jun 2015
  • Lessons from the Classroom

Excellence Comes From Saying No

other profession. "What was striking to me was the ability the students had to challenge their own assumptions, and discuss truisms in a respectful but confrontational manner," says Schulman. That... View Details
Keywords: by Michael Blanding
  • November 2015 (Revised February 2016)
  • Case

Allianz Turkey: Focus on the Customer (A)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
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  • 2009
  • Other Unpublished Work

Financing Higher Education in Australia

By: David Moss and Stephanie Lo
Even before Australian lawmakers abolished university tuition in 1973, students in Australia had long benefited from low tuition and large government subsidies. By the early 1980s, however, the nation's universities faced growing budget challenges and an apparent... View Details
Keywords: Higher Education; Financing and Loans; Government and Politics; Australia
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  • 30 Jun 2021
  • In Practice

The Harvard Business School Faculty Summer Reader 2021

What’s on HBS faculty members’ reading list for summer 2021? Which books are most meaningful to them and why? Below, faculty share their top picks, ranging from biographies and memoirs to their colleagues’ latest works. Julia Austin: Social justice and the Obamas I... View Details
Keywords: by Kathryn Haviland
  • Web

Research - Behavioral Finance & Financial Stability

around the world, the authors show that the combination of rapid credit and asset price growth over the prior three years is associated with a 40% probability of entering a financial crisis within the next three years. The evidence View Details
  • Web

Research & Teaching - Creating Emerging Markets

indicate about the respective market environments? How did business leaders in India, Chile and the Gulf respond to the liberalization of regulation in their respective countries? What challenges did... View Details
  • 29 Jul 2013
  • Research & Ideas

A Manager’s Moral Obligation to Preserve Capitalism

the context of an ethical framework that legitimizes self-interested behavior. Our challenge is to provide evidence and arguments for why the 'self-interest' ethical framework does not hold water in the case... View Details
Keywords: by Michael Blanding
  • 04 Jan 2024
  • News

Great Heights

In 2019, after more than a decade scaling the heights of product management in Silicon Valley, Lisa Kostova (MBA 2009) decided to take on a different kind of climb. Over a sabbatical year, Kostova trained for and summited Denali, which, at 20,310 feet, is the tallest... View Details
Keywords: Amy Crawford
  • 31 May 2011
  • Research & Ideas

Japan Disaster Shakes Up Supply-Chain Strategies

figure it out," Shih says. "For example, if you really wanted to trace conflict minerals, you would turn off the valve at the Congo border and see who screams. It's the same structural problem as... View Details
Keywords: by Dennis Fisher; Auto; Technology; Computer; Electronics
  • 2010
  • Working Paper

The Architecture of Complex Systems: Do Core-periphery Structures Dominate?

By: Alan MacCormack, Carliss Y. Baldwin and John Rusnak

Any complex technological system can be decomposed into a number of subsystems and associated components, some of which are core to system function while others are only peripheral. The dynamics of how such "core-periphery" structures evolve and become embedded in a... View Details

Keywords: Innovation and Management; Product Design; Practice; Core Relationships; Software; Information Technology Industry
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  • 2017
  • Working Paper

Digital Agility: The Impact of Software Portfolio Architecture on IT System Evolution

By: Alan MacCormack, Robert Lagerström, Martin Mocker and Carliss Y. Baldwin
The modern industrial firm increasingly relies on software to support its competitive position. However, the uncertain and dynamic nature of today’s global marketplace dictates that this software be continually evolved and adapted to meet new business challenges. This... View Details
Keywords: Information Systems; Software; Architecture; Modularity; Agility; Coupling; Applications and Software; Design; Decisions; Performance
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  • 07 Apr 2022
  • HBS Seminar

Hummy Song, Wharton

    Valuing Snap After the IPO Quiet Period

    Snap, the disappearing message app, went public at $17 per share on March 2, 2017, making its two 20-something founders the youngest self-made billionaires in the country. Over the next three weeks, 14 analysts make investment recommendations on Snap: two with buy... View Details

    • March 2008
    • Article

    Radically Simple IT

    Many managers think that developing and rolling out a major IT system is like putting up a warehouse: You build it and you're done. But that does not work for IT anymore. Taking that approach results in rigid, costly systems that are outdated from the day they are... View Details
    Keywords: Design; Information Technology; Information Technology Industry
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    • July 2000 (Revised September 2005)
    • Case

    Madison Avenue: Digital Media Services (A)

    Introduces a "new-economy" company, Madison Avenue, facing challenges of mega-success. In the two years since its founding, the company's revenues have grown from zero to nearly $30 million, head count has swollen from the start-up handful to more than 200, and the... View Details
    Keywords: Organizational Change and Adaptation; Organizational Design; Online Advertising; Advertising Industry
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    • 06 Jun 2008
    • What Do You Think?

    Why Don’t Managers Think Deeply?

    the Zaltmans hit on a basic problem of leadership and management today? Are there appropriate responses other than the one that GE is pursuing? What is your organization doing to combat the absence of deep... View Details
    Keywords: by Jim Heskett
    • Profile

    Era Jain

    Why did you choose this path at this point in time? I was seeking challenges that would help me grow across dimensions beyond software engineering. After seeing my sister go through her Founder journey, I was inspired to start my own... View Details
    • Web

    Academics | Social Enterprise | Harvard Business School

    Courses The first year Required Curriculum (RC) incorporates social enterprise cases and topics in several courses ranging from finance to entrepreneurship. In their second (EC) year, students choose from a range of Social Enterprise... View Details
    • 18 Mar 2019
    • Research & Ideas

    Stuck in Commuter Hell? You Can Still Be Productive

    Workers commute an average 38 minutes each way between home and work—a trip that can feel like a dreadful chore before the workday even begins. In fact, long commutes lower job satisfaction and increase... View Details
    Keywords: by Dina Gerdeman
    • 03 Dec 2021
    • Blog Post

    Physicians Off the Beaten Path

    happen and what the solution to their problem is. They could be right, they could be wrong, but you need to bring them along in the journey, you can’t just talk them out of it. It’s very difficult to have... View Details