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  • 17 May 2011
  • First Look

First Look: May 17

PatientsLikeMe: An Online Community of Patients Sunil Gupta and Jason RiisHarvard Business School Case 511-093 PatientsLikeMe (PLM) is an online community where patients share their personal experiences with a disease, find other patients... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2003
  • Research & Ideas

Is That Really Your Best Offer?

attention and interest, while in some parts of Africa, Japan, and Korea, avoiding eye contact shows respect. It's a mistake, then, to seize on one look or expression and conclude that a person is or is not being truthful. Each cue and... View Details
Keywords: by Michael Wheeler
  • 02 Jan 2001
  • Research & Ideas

Can Japan Compete? [Part One]

puzzle," writes HBS professor Michael E. Porter, with coauthors Hirotaka Takeuchi and Mariko Sakakibara in their new book, Can Japan Compete? How has this book been received in Japan? Perhaps I'm not the most objective person to... View Details
Keywords: by Martha Lagace & Hilah Geer
  • August 2022
  • Supplement

Atlanta Ransomware Attack (B)

By: Amit Goldenberg and Julian Zlatev
This case describes the March 2018 Ransomware attack on the information technology (IT) systems of the city of Atlanta and the response by Mayor Keisha Lance Bottoms and her administration. The case includes a brief background on Bottoms and her young administration at... View Details
Keywords: Crime and Corruption; Decision Making; Cost vs Benefits; Decision Choices and Conditions; Decisions; Ethics; Values and Beliefs; Government and Politics; Government Administration; Information Technology; Cybersecurity; Information Management; Leadership; Management; Crisis Management; Management Teams; Negotiation; Risk and Uncertainty; Social Psychology; Perception; Personal Characteristics; Perspective; Power and Influence; Society; Public Administration Industry; United States; Atlanta; Georgia (state, US)
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  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

Milken's true impact had been. Was he simply a misunderstood financial innovator who democratized access to capital? Or was he driven purely by greed and by nefarious personal financial motives? Purchase this case:... View Details
Keywords: Carmen Nobel
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

enabled retailers to do on a mass scale of millions of customers what shopkeepers did in their villages a century ago: offer a differentiated service to each shopper. Shopkeepers knew each one personally and treated them accordingly. If... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 06 Dec 2018
  • News

Source Code

brain-like?” And that, she says, is the key not only to better AI, but to a better understanding of what makes us human. When Dubinsky declares something to be the next big thing, it isn’t empty Valley bravado. She has worked at the forefront of View Details
Keywords: Dan Morrell; illustrations by Daniel Hertzberg
  • 29 Jan 2019
  • First Look

New Research and Ideas, January 29, 2019

Harvard Business School Case 118-055 Michael Belkin: Personal Financing Planning as an Entrepreneur No abstract available. Purchase this case:https://hbsp.harvard.edu/product/118055-PDF-ENG Harvard Business School Case 118-059 The... View Details
Keywords: Dina Gerdeman
  • 22 Mar 2011
  • First Look

First Look: March 22

Groysberg and Deborah BellHarvard Business School Case 411-050 Reviews Rebecca Halstead's career history, detailing how, through her personal attributes, skills, experiences, challenges, and organizational practices, she developed into a... View Details
Keywords: Sean Silverthorne
  • 15 Dec 2009
  • First Look

First Look: Dec. 15, 2009

uniform and are typically assessed on final goods. However, trends in capital taxation are mixed, and capital income tax rates remain well above the zero level recommended by theory. Moreover, some of theory's more subtle prescriptions, such as taxes that involve View Details
Keywords: Martha Lagace
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

aeronautic plant, I demonstrate how an implicitly negotiated leniency between management and workers around the use of company materials and tools, on company time, to produce artifacts for personal use, enhances workers' identities. This... View Details
Keywords: Martha Lagace
  • 08 May 2007
  • First Look

First Look: May 8, 2007

firms will have a new CEO within the next four years; your company could very well be next. Senior executives know that a CEO transition means they're in for a round of firings, organizational reshuffles, and other unwelcome career changes. When your career suddenly... View Details
Keywords: Martha Lagace
  • 17 Jun 2020
  • Blog Post

Black MBA Students Pen Letters to the HBS Community: Letter 2/5

part of, you likely aren’t listening closely or looking hard enough. I challenge all of us to reflect on our own personal journey and elevate the lived experiences and perspectives of Black and aboriginal people who have been silenced for... View Details
  • 29 Mar 2023
  • News

Supporting Earthquake Victims in Turkey and Syria

Plans are also underway to cooperate with a large local state university to establish a rehabilitation center serving amputee children. Sırali has personally supported sending containers, WC units, wheelchairs, and medical products to the... View Details
  • 01 Mar 2018
  • News

‘We were just doing what needed to be done’

black person I have ever held a conversation with.” TED LEWIS grew up in Philadelphia. After graduating from Washington University in St. Louis, where he studied architecture and sociology, Lewis joined the Peace Corps, working for two... View Details
  • 01 Apr 2000
  • News

Getting the Message

sell it." He uses as examples the fact that few people pay to have their name not listed in the phone book and the popularity of "free" computers -- where consumers get a computer in exchange for giving out personal information, agreeing... View Details
Keywords: Susan Young
  • 01 Dec 2015
  • News

Alumni and Faculty Books for December 2015

interrupted, and the resultant patchwork of schooling in Holland and Washington, DC, resulted in poor grades and caused him to reject all thoughts of going to college. A stint in the US Army began his personal turnaround. With the help of... View Details
  • 01 Sep 2010
  • News

RX for Change

by his personal relationships with so many people, each of whom had a different role to play in providing patient care. “I see a clear connection between what I do in human resources and the patient in the bed,” says Howard-Crow. “That... View Details
Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance
  • 07 Mar 2018
  • Research & Ideas

Electronic Health Records Were Supposed to Cut Medical Costs. They Haven't.

time-driven activity-based costing, a method Kaplan co-developed. “We tracked how much time each person spent dealing with that bill, we determined the cost per minute of each person, and we just multiplied the two numbers and added them... View Details
Keywords: by Roberta Holland; Health
  • 12 May 2011
  • Research & Ideas

The Difficult Transition from For-Profit to Nonprofit Boards

are complex and profoundly different than the process in the for-profit world. Chapter Eight returns directly to you, the new trustee, addressing what you should consider before deciding to join a board and what you can do to make your trusteeship View Details
Keywords: by Sean Silverthorne