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  • April 2008 (Revised September 2008)
  • Case

Shareholder Activists at Friendly Ice Cream (A)

By: Fabrizio Ferri, V.G. Narayanan and James Weber
Two activist investors, one a founder and one a hedge-fund manager, seek to improve board oversight at a chain restaurant company. Prestley Blake founded Friendly Ice Cream in 1935 with his brother, and the two created a chain of full-service restaurants. In 1979 they... View Details
Keywords: Investment Activism; Governing and Advisory Boards; Lawsuits and Litigation; Business or Company Management; Business and Shareholder Relations; Conflict of Interests; Food and Beverage Industry; United States
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Ferri, Fabrizio, V.G. Narayanan, and James Weber. "Shareholder Activists at Friendly Ice Cream (A)." Harvard Business School Case 108-024, April 2008. (Revised September 2008.)

    American Fair Trade: Proprietary Capitalism, Corporatism, and the 'New Competition,' 1890-1940

    American Fair Trade explores the contested political and legal meanings of the term fair trade from the late nineteenth century through the New Deal era. This history of American capitalism argues that business associations partnered with... View Details

    • 23 Jun 2023
    • News

    Highlights from the Spring 2023 Alumni Board Meeting

    Alumni Board members on campus for their annual spring meeting // Credit: Panfoto Hard work, with humility for humanity, is the spirit that animates Harvard Business School's MBA program today, Matt... View Details
    • 01 Dec 2023
    • News

    Case Study: Staking a Claim

    Illustration by Nhung Lê Kate Terry (MBA 2005) knows that no one attends their fifth-grade career fair and comes home hoping to pursue a career in insurance—but that’s exactly where she wound up. “I really fell in love with it,” she says. As cofounder and CEO of... View Details
    Keywords: Jen McFarland Flint; Insurance Carriers and Related Activities; Finance
    • 26 Feb 2013
    • First Look

    First Look: Feb. 26

    acquisition (CPA). However, these standard online advertising metrics are plagued with attribution problems and do not account for dynamics. These issues can easily lead firms to overspend on some actions... View Details
    Keywords: Sean Silverthorne
    • 31 Aug 2007
    • Working Paper Summaries

    Innovation through Global Collaboration: A New Source of Competitive Advantage

    Keywords: by Alan MacCormack, Theodore Forbath, Peter Brooks & Patrick Kalaher
    • 14 Feb 2023
    • Cold Call Podcast

    Does It Pay to Be a Whistleblower?

    Keywords: Re: Jonas Heese; Banking
    • 2023
    • Working Paper

    Are Hospital Quality Indicators Causal?

    By: Amitabh Chandra, Maurice Dalton and Douglas O. Staiger
    Hospitals play a key role in patient outcomes and spending, but efforts to improve their quality are hindered because we do not know whether hospital quality indicators are causal or biased. We evaluate the validity of commonly used quality indicators, such as... View Details
    Keywords: Quality; Health Care and Treatment; Measurement and Metrics; Outcome or Result; Health Industry
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    Chandra, Amitabh, Maurice Dalton, and Douglas O. Staiger. "Are Hospital Quality Indicators Causal?" NBER Working Paper Series, No. 31789, October 2023.
    • Article

    Normative Judgments and Individual Essence

    By: Julian De Freitas, Kevin P. Tobia, George E. Newman and Joshua Knobe
    A growing body of research has examined how people judge the persistence of identity over time—that is, how they decide that a particular individual is the same entity from one time to the next. While a great deal of progress has been made in understanding the types... View Details
    Keywords: Concepts; Essentialism; Normative Factors; Persistence; True Self; Morality; Identity; Moral Sensibility; Perception
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    De Freitas, Julian, Kevin P. Tobia, George E. Newman, and Joshua Knobe. "Normative Judgments and Individual Essence." Cognitive Science 41, no. S3 (2017): 382–402.
    • September 2012 (Revised September 2015)
    • Case

    Doing Business in Ghana

    By: Felix Oberholzer-Gee and Elena Corsi
    An entrepreneur considered investing in tomato paste manufacturing in Ghana, an emerging economy, and pondered the opportunities and challenges of investing here. Ghana's economy had been growing over the last decade, reaching a peak of 14.4% growth rate in 2011. Now a... View Details
    Keywords: Emergent Countries; Strategy; Opportunity Cost; Emerging Markets; Agriculture and Agribusiness Industry; Ghana
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    Oberholzer-Gee, Felix, and Elena Corsi. "Doing Business in Ghana." Harvard Business School Case 713-429, September 2012. (Revised September 2015.)
    • April 2012
    • Article

    The Impact of Relative Standards on the Propensity to Disclose

    By: Alessandro Acquisti, Leslie John and George Loewenstein
    Two sets of studies illustrate the comparative nature of disclosure behavior. The first set investigates how divulgence is affected by signals about others' readiness to divulge. Study 1A shows a "herding" effect, such that survey respondents are more willing to... View Details
    Keywords: Rights; Surveys; Management Practices and Processes; Ethics; Corporate Disclosure; Judgments; Consumer Behavior; Standards
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    Acquisti, Alessandro, Leslie John, and George Loewenstein. "The Impact of Relative Standards on the Propensity to Disclose." Journal of Marketing Research (JMR) 49, no. 2 (April 2012): 160–174.
    • February 2010
    • Article

    Managing Know-How

    By: Deishin Lee and Eric J. Van den Steen
    We study how firms can use a knowledge management system to optimally leverage employee-generated know-how. In particular, we consider the following practical strategic questions for the manager of a knowledge-intensive firm: should her firm develop a formal knowledge... View Details
    Keywords: Change; Employees; Information; Knowledge Management; Outcome or Result; Practice; Problems and Challenges; Motivation and Incentives; System; Value
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    Lee, Deishin, and Eric J. Van den Steen. "Managing Know-How." Management Science 56, no. 2 (February 2010): 270–285. (Articles in Advance published online on November 25, 2009.)
    • February 2008
    • Article

    Where Do Transactions Come From? Modularity, Transactions, and the Boundaries of Firms

    By: Carliss Y. Baldwin
    This article constructs a theory of the location of transactions and the boundaries of firms in a productive system. It proposes that systems of production can be viewed as networks, in which tasks-cum-agents are the nodes and transfers—of material, energy and... View Details
    Keywords: Boundaries; Production; Market Transactions; Supply Chain; Management; Cost; Theory; Performance Productivity; Information Management; Complexity
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    Baldwin, Carliss Y. "Where Do Transactions Come From? Modularity, Transactions, and the Boundaries of Firms." Industrial and Corporate Change 17, no. 1 (February 2008): 155–195. (Selected as one of the top twenty articles in the first twenty years of publication, 1992-2011.)
    • May 2004 (Revised March 2005)
    • Case

    Instant Messaging

    By: David B. Yoffie and Deborah Freier
    Explores the usage and technology of instant messaging (IM). IM enables two or more users to communicate almost instantaneously over the Internet with short, private text messages. Most IM service providers chose to remain proprietary and, therefore, a user of most IM... View Details
    Keywords: Network Effects; Standards; Communication Technology; Mobile and Wireless Technology; Internet and the Web; Web Services Industry
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    Yoffie, David B., and Deborah Freier. "Instant Messaging." Harvard Business School Case 704-502, May 2004. (Revised March 2005.)
    • 22 Apr 2025
    • HBS Seminar

    Kaitlin Woolley, Cornell University

    • January 2024
    • Case

    National Football League and Private 5G

    By: Andy Wu, Grant Son and Shuoyu Chen
    On September 9, 2021, the National Football League (NFL) designated Verizon as its official 5G partner in a 10-year deal, committed to enhance the experience for NFL teams, players, and fans in stadiums. NFL Commissioner Roger Goodell said, “Verizon will help us... View Details
    Keywords: Football; National Football League; 5G; Verizon; Communication Technology; Mobile and Wireless Technology; Technology Adoption; Risk and Uncertainty; Business Strategy; Collaborative Innovation and Invention; Sports Industry; Telecommunications Industry
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    Wu, Andy, Grant Son, and Shuoyu Chen. "National Football League and Private 5G." Harvard Business School Case 724-433, January 2024.
    • 01 Dec 2023
    • News

    Happier-ness at Work

    searching and instead focus on a more attainable goal: We all have the capacity to be happier, no matter our circumstances in life. Brooks teaches courses on leadership, happiness, and social entrepreneurship at HBS and HKS; he also writes a weekly column View Details
    Keywords: Publishing Industries (except Internet); Information
    • 16 May 2000
    • Research & Ideas

    Getting the Message: How the Internet is Changing Advertising

    In 1994, the World Wide Web was not yet a household name. A new company called Yahoo! had just developed a way to look for sites on the Internet—the search engine. HotWired debuted as the first online... View Details
    Keywords: by Susan Young
    • 01 Feb 2023
    • What Do You Think?

    Will Hybrid Work Strategies Pull Down Long-Term Performance?

    hybrid—version that gained acceptance (at least for coders) in tech companies like Cisco Systems and Sun Microsystems 30 years ago. The pandemic surge in work-from-home has morphed in some organizations into hybrid work strategies that... View Details
    Keywords: by James Heskett
    • 21 Sep 2010
    • First Look

    First Look: September 21, 2010

      PublicationsA History of Irish Economic Thought Authors:Thomas Boylan, Renee Prendergast, and John Turner, eds. Publication:London: Routledge, 2010 Abstract For a country that can boast a distinguished tradition of political economy... View Details
    Keywords: Sean Silverthorne
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