Publications

18 Jun 2014
Research & Ideas

Leading Innovation is the Art of Creating ‘Collective Genius’

of innovative leadership. At eBay Germany, the authors found examples of how a maturing company like eBay can retain its innovative spirit. For a holiday promotion, a young project manager and his marketing colleagues launched a "treasure... View Details

Keywords: by Kim Girard

04 Mar 2002
What Do You Think?

Why the Bull Market in Leadership Books?

... leadership of (especially people) assets." The timing of this "bull market," Chris Wolfington writes, may be accounted for by "the wave of managers who were hired at fast growing startups into leadership positions... View Details

Keywords: by James Heskett

July 2000 (Revised June 2002)
Case

Dawn Riley at America True (A)

By: Linda A. Hill and Kristin Doughty

Dawn Riley is the CEO/Captain of America True, the first coed syndicate to race for the America's Cup. Over three years, based on her vision for America True, she built the syndicate from scratch, bringing on investors and sponsors, designing and building a boat, and... View Details

Keywords: Management Style; Leadership; Problems and Challenges; Sports; Gender; Business Startups; North and Central America; New Zealand; San Francisco

02 Oct 2015
News

The ‘F’ Word

definition means being comfortable with failing.” “Failure is not just the opposite of success,” says Shikhar Ghosh, a senior lecturer in the Entrepreneurial Management Unit who has founded or led eight tech startups over the past 20... View Details

Keywords: Walt Disney Studios

2009
Article

The Dynamics of Silencing Conflict

By: Leslie Perlow and Nelson Repenning

In many organizations, when people perceive a difference with another they often do not fully express themselves. Despite creating innumerable problems, silencing conflict is a persistent phenomenon. While the antecedents of acts of silence are well documented, little... View Details

Keywords: Interpersonal Communication; Management Style; Conflict Management; Societal Protocols

Find at Harvard

November 1992
Case

PPG: Developing a Self-Directed Work Force (A)

By: David A. Garvin and Norman Klein

PPG has built a state-of-the-art glass plant in Berea, Kentucky. The plant is pursuing the goal of a "self-directed workforce." The case describes the progress to date and the unresolved issues faced by management. These include questions about shift rotation,... View Details

Keywords: Employees; Employee Relationship Management; Organizational Culture; Managerial Roles; Management Style

07 Aug 2000
Research & Ideas

Rocket Science Retailing

early sales at a few carefully selected test stores. We found that the selection of stores greatly affected the quality of the forecasts. By using historical sales data to pick a diverse group of test stores that matched varying customer preferences, we reduced... View Details

Keywords: by Marshall L. Fisher, Ananth Raman & Anna Sheen McClelland; Retail

19 Nov 2020
News

How Panera’s CEO Learned to Go Against the Grain

it’s time to hang my boots, I want to be remembered as somebody who helped people become much better.” After her death, Chaudhary took a sabbatical and arrived on campus for the Advanced Management Program, where he met Professor Ranjay... View Details

Keywords: Food Services and Drinking Places; Hospitality

19 Jul 2011
Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

directors. In particular, how does a board really know the leadership style of its senior operating management and the culture of the company for which it has fiduciary responsibility? Most boards do a good... View Details

Keywords: by Staff; Journalism & News; Publishing

September 1983 (Revised December 1988)
Case

Cleveland Twist Drill (A)

By: Richard G. Hamermesh

Deals with the problems of implementing strategy in a declining industry and the negotiation of strategy with external constituencies, particularly labor unions. Traces Jim Bartlett's first nine months as president and asks for a plan of action. View Details

Keywords: Decision Choices and Conditions; Management Style; Negotiation Tactics; Labor and Management Relations; Corporate Strategy