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  • All HBS Web  (2,829)
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  • 24 Jul 2007
  • First Look

First Look: July 24, 2007

collaboration is becoming a new and important source of competitive advantage. We propose several frameworks to help firms develop and exploit this new ability. Explicating Lean Principles by Examining Indian Software Services Authors:... View Details
Keywords: Martha Lagace
  • 05 Jun 2006
  • Research & Ideas

Using Competition to Reform Healthcare

provider. Academic centers will make different choices than community or rural hospitals. A provider may make different choices from peers nearby. Part of the strategic choice of service lines is to match... View Details
Keywords: by Michael E. Porter; Health
  • 21 Feb 2012
  • First Look

First Look: Feb. 21

'soft' with respect to its innovation strategy in order to discourage entry. Even if its innovation strategy is not observable, we show that an incumbent that assesses the commercial potential for a radical innovation favorably may pursue an incremental path and View Details
Keywords: Sean Silverthorne
  • 19 Aug 2015
  • Research & Ideas

Codeacademy’s Delicate Work of Adding Monetization Without Crushing Mission

free and still build a strong business model through add-on products and services that they may charge for. Q: How do online companies walk the line between community-building and monetization strategies? Should one or the other come... View Details
Keywords: Re: Jeffrey J. Bussgang; Technology
  • May 2008 (Revised September 2014)
  • Teaching Note

TD Canada Trust (A), (B), and (C)

By: Dennis Campbell
Keywords: Performance Evaluation; Banks and Banking; Mergers and Acquisitions; Customer Focus and Relationships; Profit; Balanced Scorecard; Service Delivery; Announcements; Compensation and Benefits; Canada
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Campbell, Dennis. "TD Canada Trust (A), (B), and (C)." Harvard Business School Teaching Note 108-076, May 2008. (Revised September 2014.)
  • 26 Jan 2016
  • First Look

January 26, 2016

Proceedings Crowdsourcing City Government: Using Tournaments to Improve Inspection Accuracy By: Glaeser, Edward, Andrew Hillis, Scott Kominers, and Michael Luca Abstract—The proliferation of big data makes it possible to better target city View Details
Keywords: Sean Silverthorne
  • 21 Apr 2014
  • Research & Ideas

Bio-Piracy: When Western Firms Usurp Eastern Medicine

exploiting indigenous communities for the benefit of their new employers in the West? And a more hopeful question: Were there cases in which Western firms and rural Indian societies shared the licensing fees from herbal patents? "We... View Details
Keywords: by Carmen Nobel; Legal Services; Legal Services
  • 22 Feb 2016
  • Research & Ideas

The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

state pharmaceutical licensing exam, opened a drugstore with her husband in Stockton in 1915. Following his death, she became the sole proprietor and later opened two additional drugstores in town. Gleason emerged as a stalwart defender of traditional pharmaceutical... View Details
Keywords: by Dina Gerdeman; Legal Services; Legal Services; Legal Services
  • 30 Apr 2001
  • Research & Ideas

Entering the Age of Alliances

community service projects such as serving as classroom aides in inner-city schools or assisting staff at neighborhood Boys and Girls Clubs. Expansion of the relationship over the ensuing decade found... View Details
Keywords: by James Austin
  • 02 Apr 2019
  • First Look

New Research and Ideas, April 2, 2019

perverse effect of perpetuating the problem. Drawing on a case study of a professional service firm, we develop a multilevel theory to explain why organizations are caught in this conundrum. We present data suggesting that the work-family... View Details
Keywords: Dina Gerdeman
  • 03 Feb 2015
  • First Look

First Look: February 3

Mandates, and the Use of In Vitro Fertilization Services in the United States By: Kiatpongsan, Sorapop, Robert S. Huckman, and Mark D. Hornstein Abstract—Objective: To investigate the relationship between economic activities, insurance... View Details
Keywords: Sean Silverthorne
  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

growing rapidly in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52240 forthcoming Management Science Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R.... View Details
Keywords: Sean Silverthorne
  • January 2022 (Revised December 2022)
  • Case

TotalEnergies’ Investment in Hyzon Motors

By: Vikram S. Gandhi and David Lane
In November 2021, Girish Nadkarni, the head of TotalEnergies’ corporate venture capital arm (TEV) was considering whether, and on what terms, to exit an investment in Hyzon Motors, a start-up supplier of hydrogen-powered trucks. TEV had invested $4 million in Hyzon,... View Details
Keywords: Business Units; Communication Intention and Meaning; Renewable Energy; Venture Capital; Growth and Development Strategy; Market Design; Standards; Commercialization; Investment Portfolio; Market Transactions; Financial Services Industry; Financial Services Industry; Financial Services Industry; Europe; New York (city, NY)
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Gandhi, Vikram S., and David Lane. "TotalEnergies’ Investment in Hyzon Motors." Harvard Business School Case 822-019, January 2022. (Revised December 2022.)
  • 18 Aug 2009
  • First Look

First Look: August 18

members' prior experience working with one another—is one mechanism that helps teams leverage the benefits of diversity in team member experience by alleviating coordination problems that diversity creates. We use detailed project- and individual-level data from an... View Details
Keywords: Martha Lagace
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

and profits could be derived from scale. Customer management was relegated to selling and promoting the company's products. The customer relationship was seldom the issue. The New Economy has changed all of this. With the evolution of computer and View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 04 Aug 2014
  • Op-Ed

Why Small-Business Lending Is Not Recovering

more tentative for small firms than for large firms. Regarding points of access to capital, community banks have long been crucial to small business lending. But community bank failures have been high and... View Details
Keywords: by Karen Mills; Financial Services; Financial Services
  • 25 Oct 2011
  • First Look

First Look: October 25

specialized knowledge sourcing depends on within-team knowledge sharing, and so conditions that hinder knowledge sharing in a team are likely to reduce the effectiveness of the specialized approach. Using archival data from several hundred software development projects... View Details
Keywords: Sean Silverthorne
  • 19 Jun 2007
  • First Look

First Look: June 19, 2007

that determines whether two functions or firms can align their planning is how much each party knows about the other's beliefs about demand. Thus, in this paper's setting, improved communication can induce alignment even if no economic... View Details
Keywords: Martha Lagace
  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: Freeing Patient Data to Enable Innovation

Patients are not actually the customers in the United States health care system, a fact largely to blame for the dearth of communication and data sharing between providers, according to experts at a recent Harvard Business School... View Details
Keywords: Re: Karim R. Lakhani; Health
  • March 2015
  • Teaching Note

CVS Health: Promoting Drug Adherence

By: Leslie John, John Quelch and Robert Huckman
Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Pharmaceutical Industry; Insurance Industry; Public Relations Industry; Retail Industry; United States
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John, Leslie, John Quelch, and Robert Huckman. "CVS Health: Promoting Drug Adherence." Harvard Business School Teaching Note 515-086, March 2015. (Email mking@hbs.edu for a courtesy copy.)
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