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  • 03 Jun 2013
  • News

The Power of Rituals in Life, Death, and Business

  • 06 Apr 2009
  • Research & Ideas

Cheers to the American Consumer

concerned or burdened by history. Many live for today or for the next new thing. Early adopters and lead users of new products are listened to and applauded. Their opinions are sought on the Internet. They can accelerate adoption of a new... View Details
Keywords: by John Quelch
  • 05 Jul 2021
  • What Do You Think?

Do Companies Really Need Chief Experience Officers to Know Their Customers?

position: the chief experience officer or CXO." A knowledge of customer experiences can be invaluable in the design and distribution of a product or service. We were convinced of that by Joseph Pine and James Gilmore in their influential... View Details
Keywords: by James Heskett
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

backlash from other organizational members. [div class=infogram-embed data-id=_/mcqxpioCi4O4ZaScUhLN][/div] In response to the broader perspective offered by his team’s devil’s advocate, one CEO shared that he took proposed... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 01 Sep 2012
  • News

An Intellectual Capital: Some Influential HBS Ideas, at a Glance

Civilization (1933) and Roethlisberger’s Management and the Worker (1939) document. 1948 Research Center in Entrepreneurial History launched at HBS by Harvard economist Joseph Schumpeter and Baker Librarian Arthur Cole. 1953 More than 30... View Details
Keywords: Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton; Colleges, Universities, and Professional Schools; Educational Services
  • 28 Feb 2011
  • News

Make money and do good is the new corporate buzz

  • 27 Oct 2011
  • News

HBS Professor Studies Wealth Inequality

  • 11 Mar 2001
  • Research & Ideas

Digital Designs on the Inner City

for the creation of jobs and wealth among urban families. Moderator Randall Pinkett of M.I.T. Laboratory Anne Habiby, executive vice president of the Initiative for a Competitive Inner City, a national nonprofit founded by HBS professor... View Details
Keywords: by Dina Gerdeman
  • 15 Jun 2018
  • News

How customer complaints help companies

  • 27 Jun 2010
  • News

Seven ways to see the world in a new light

  • 06 May 2015
  • News

PTC Makes A New Reality

  • 17 Dec 2008
  • Lessons from the Classroom

‘Ted Levitt Changed My Life’

early weeks (the man does not let up!), the students come to appreciate the intensity and rapid-fire humor of their teacher. Clearly, he cares. A lot. And by the end of the semester, something transformative has happened: They are better... View Details
Keywords: by Julia Hanna; Education; Retail
  • 22 Nov 2022
  • Research & Ideas

When Agreeing to Disagree Is a Good Beginning

being, the more they wanted to work with them.” Key to these perceptions, the researchers found, was language. Using a language-processing algorithm designed by Imperial College Business School Assistant Professor View Details
Keywords: by Clea Simon, Harvard Gazette
  • 04 Aug 2011
  • What Do You Think?

How Dangerous Is Common Sense to Managers?

Summing Up Does Common Sense Impede Change? Common sense is the decision-maker's friend when the decision has to be made rapidly, with a minimum of research or formal theory, with no more than moderate risk or consequences, and by... View Details
Keywords: by James Heskett
  • 13 May 2013
  • News

How to Spot a Liar

  • 03 Dec 2014
  • News

The Internet of Things to bring a new economic boom

  • 30 Aug 2004
  • Research & Ideas

Real Estate: The Most Imperfect Asset

working with HBS professor Michael Chu on a microfinance case involving the largest concrete manufacturer in Mexico, CEMEX, and its self-construct housing program for families whose incomes average $3,780 per year. CEMEX has over 80,000... View Details
Keywords: by Sarah Jane Johnston; Construction; Real Estate
  • 09 Sep 2015
  • News

Corporate Efforts to Address Social Problems Have Limits

  • 2008
  • Book

On Competition

By: M. E. Porter
Competition is one of society's most powerful forces for making things better in many fields of human endeavor. The study of competition and the creation of value, in their full richness, have preoccupied me for several decades. Competition is pervasive, whether it... View Details
Keywords: Leadership; Practice; Competitive Strategy; Theory; Value Creation
Related
  • 04 Feb 2010
  • What Do You Think?

What’s the Best Way to Make Careful Decisions?

decision anyone makes." What do you think? Original Article In his book Blink, discussed in this column in February 2005, Malcolm Gladwell advised us to place faith in intuition based on experience in deciding many things quickly. Now View Details
Keywords: by James Heskett