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- All HBS Web
(3,413)
- People (1)
- News (1,032)
- Research (2,043)
- Events (7)
- Multimedia (50)
- Faculty Publications (981)
- Research Summary
Crowdsourced reviews
To determine whether online consumer reviews influence the way that reputation is formed, Professor Luca has combined reviews from the website Yelp.com with public restaurant data. He has shown that a one-star increase in Yelp ratings results in a 5- to 9-percent... View Details
- 10 Mar 2020
- Research & Ideas
The Little Understood Problem Confronting Diverse Workplaces
working closely with students in small groups, assisting teachers, and running extracurricular programs.) The ethos of the school centers on a “no excuses,” high standards approach for performance and behavior, backed by a system of... View Details
Keywords: by Julia Hanna
- 17 Sep 2024
- Research & Ideas
Advice for the New CEO: Talk to Your Employees Early and Often
to research by Harvard Business School Professor Raffaella Sadun. “A CEO transition is a major organizational event, and communication inside the company is such an important aspect of that transition.” Sadun and colleagues describe how a... View Details
Keywords: by Ami Albernaz
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
journals. “Academic research can be helpful, but it tends to be overly complex, hard to digest, and not backed by real quantitative insights from customer populations or engagements,” says Neale-May, executive director of the Chief... View Details
- 21 Feb 2023
- Research & Ideas
Are Your Employees Passing Up Incentives? Try Promoting the Programs More
Pennsylvania’s Wharton School; Luca Foschini, co-founder of Evidation Health; and Bradford Tuckfield, Kmbara founder. Not just what you say, but how you say it You don’t have to look hard to find examples of thoughtfully-designed... View Details
Keywords: by Scott Van Voorhis
- 05 Dec 2011
- Research & Ideas
It’s Alive! Business Scholars Turn to Experimental Research
A large amusement park. A long line at an airport. A children's summer camp in Italy. What do these places have in common? Surprisingly, all are settings for serious research by Harvard Business School faculty. There's a sea change afoot... View Details
Keywords: by Carmen Nobel
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
position: the chief experience officer or CXO." A knowledge of customer experiences can be invaluable in the design and distribution of a product or service. We were convinced of that by Joseph Pine and James Gilmore in their influential... View Details
Keywords: by James Heskett
- 20 Aug 2008
- Op-Ed
The Time is Right for Creative Capitalism
contributed an essay on creative capitalism to the blog Creative Capitalism: A Conversation (No longer available, -ed.), run by Michael Kinsley and Conor Clarke. We reprint her comments here with permission... View Details
Keywords: by Nancy Koehn
- 18 Apr 2017
- First Look
First Look at New Ideas, April 18
March 27, 2017 Harvard Business Review How the Water Industry Learned to Embrace Data By: Cespedes, Frank V., and Amir Peleg Abstract—Most current talk about “big data” seems to assume the disintermediation or replacement of physical assets View Details
Keywords: by Sean Silverthorne
- 06 Apr 2009
- Research & Ideas
Cheers to the American Consumer
concerned or burdened by history. Many live for today or for the next new thing. Early adopters and lead users of new products are listened to and applauded. Their opinions are sought on the Internet. They can accelerate adoption of a new... View Details
Keywords: by John Quelch
- 10 Jan 2007
- HBS Case
The Challenge of Managing National Security
Advanced Competitive Strategy: Integrating the Enterprise. Rivkin's most recent case, coauthored with former HBS colleague Michael Roberto and published this year, is "Managing National Intelligence (A): Before 9/11." The case... View Details
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
early weeks (the man does not let up!), the students come to appreciate the intensity and rapid-fire humor of their teacher. Clearly, he cares. A lot. And by the end of the semester, something transformative has happened: They are better... View Details
- 11 Mar 2001
- Research & Ideas
Digital Designs on the Inner City
for the creation of jobs and wealth among urban families. Moderator Randall Pinkett of M.I.T. Laboratory Anne Habiby, executive vice president of the Initiative for a Competitive Inner City, a national nonprofit founded by HBS professor... View Details
Keywords: by Dina Gerdeman
- 04 Aug 2011
- What Do You Think?
How Dangerous Is Common Sense to Managers?
Summing Up Does Common Sense Impede Change? Common sense is the decision-maker's friend when the decision has to be made rapidly, with a minimum of research or formal theory, with no more than moderate risk or consequences, and by... View Details
Keywords: by James Heskett
- 08 Sep 2016
- News
Airbnb Plans To Fight Racism With Diversity. But Will It Be Enough?
- 04 Feb 2010
- What Do You Think?
What’s the Best Way to Make Careful Decisions?
decision anyone makes." What do you think? Original Article In his book Blink, discussed in this column in February 2005, Malcolm Gladwell advised us to place faith in intuition based on experience in deciding many things quickly. Now View Details
Keywords: by James Heskett
- 04 Jun 2018
- What Do You Think?
Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?
circumstances under which such a hire might be made. Michael E opined, “I don’t believe you can generalize across the breadth of potential situations all people deserve second chances under appropriate conditions as difficult as it may... View Details
Keywords: by James Heskett
- 27 Feb 2018
- First Look
First Look at New Research and Ideas, February 27, 2018
dividends income as if they were separate sources of income. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54113 Nowcasting Gentrification: Using Yelp Data to Quantify Neighborhood Change By: Glaeser, Edward L., Hyunjin Kim, and View Details
Keywords: Sean Silverthorne
- 07 Apr 2020
- Video