Work Environments - Publications - Faculty & Research

06 Sep 2006
Lessons from the Classroom

Mixing Students and Scientists in the Classroom

Despite earning two engineering degrees at Stanford, HBS associate professor Lee Fleming says he always knew he "wanted to study more than electrons." Even so, the former professional musician and bike racer, who worked at... View Details

Keywords: by Deborah Blagg; Education

11 Aug 2003
Research & Ideas

Cheap, Fast, and In Control: How Tech Aids Innovation

what are some of the possible negative consequences of remaining stagnant? Stefan Thomke: Competitive environments and technologies are constantly changing, which creates both wonderful opportunities to innovate and grave threats if we... View Details

Keywords: by Wendy Guild

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Our observations of great service leaders reveal a greater emphasis on those skills demanded for intense personal interaction, engagement with employees at all levels of large people-intensive organizations, the ability to work with the... View Details

Keywords: by Jim Aisner; Retail

03 Apr 2007
First Look

First Look: April 3, 2007

Working PapersNone this week Cases & Course MaterialsCommon Agricultural Policy and the Future of French Farming Harvard Business School Case 707-027 Presents the history and evolution of the EU Common Agricultural Policy, from... View Details

Keywords: Martha Lagace

10 Apr 2014
Research & Ideas

Book Excerpt--‘Accelerate: Building Strategic Agility for a Faster-Moving World’

and succeed beyond imagination. It is easy to think that such imposing and rare figures shape history through the power of their leadership, and only their leadership. But that was never the whole story, and we know for sure that this is most certainly not the way life... View Details

Keywords: Re: John P. Kotter

05 Nov 2001
Research & Ideas

Venture Capital Goes Boom—or Bust?

Ninety percent of new entrepreneurial businesses that don't attract venture capital fail within three years. A software engineer at the government contractor EG&G, Don Brooks had been working on computer systems for the Idaho National... View Details

Keywords: by Paul A. Gompers & Josh Lerner

19 Dec 2005
Research & Ideas

Public Education Goes to School

Can the art and science of management help public schools improve student performance? In the fall of 2001, faculty and staff from the Harvard Business School (HBS) and the Harvard Graduate School of Education (HGSE) began to discuss how they might View Details

Keywords: by Mallory Stark; Education

04 Mar 2002
Research & Ideas

Don’t Lose Money With Customers

series of articles and HBS Working Papers, he explores the process of how firms in business-to-business markets manage customer relationships. As a frame of reference, Narayandas explains that modern marketing occurs at three distinct... View Details

Keywords: by Peter K. Jacobs

21 Nov 2005
Research & Ideas

The Geography of Corporate Giving

level provides important lessons for executives, policymakers, and the groups who benefit. But such knowledge also suggests more work to be done in order to learn how global business trends, such as industry consolidation and... View Details

Keywords: by Sean Silverthorne

14 Sep 2017
Op-Ed

Op-Ed: Google Engineer Deserved to be Fired by the CEO

women from advancing and make their work lives uncomfortable. In my experience, Damore’s assertions don’t match the reality in today’s corporate environment. Having worked with female CEOs under enormous... View Details

Keywords: by Bill George

16 Aug 2010
Lessons from the Classroom

HBS Introduces Marketing Analysis Tools for Managers

learn to measure market demand and calculate market penetration rates and market share. "Situation Analysis": Before managers can begin to formulate marketing strategies for their businesses, they must have a strong understanding of the internal and external... View Details

Keywords: by Sarah Jane Gilbert

16 Sep 2014
First Look

First Look: September 16

recognized as providing an important dimension in international business studies. Much of this historical work has focused on mapping historical growth patterns of multinationals and exploring the determinants of their growth. However,... View Details

Keywords: Sean Silverthorne

07 Jul 2003
Research & Ideas

The Organizational Model for Open Source

Programmers contribute to free software and open source projects for many reasons—some for the fun of it, some to improve their skills, others for a paycheck. Many people have wondered why these people give their work away. The truth is... View Details

Keywords: by Mallory Stark

02 Nov 2016
What Do You Think?

Are Employees Becoming Job 'Renters' Instead of 'Owners'?

to which the trend is a product of nature (declining employee motivation, changing aspirations, shorter-term planning, etc.) or nurture (such things as leadership, hiring policies, organization, incentives, and the job environment they... View Details

Keywords: by James Heskett

20 Aug 2024
Book

Why Competing With Tech Giants Requires Finding Your Own Edge

keep in mind that these tech giants are also working to create value for you in these relationships. “Thanks to these tech giants, a significant portion of your ecosystem is already established and readily accessible.” By shifting this... View Details

Keywords: by Feng Zhu; Technology; Information Technology

25 Jul 2011
Research & Ideas

How Disruptive Innovation is Remaking the University

That is no longer true, though, for any but a relative handful of institutions. Costs have risen to unprecedented heights, and new competitors are emerging. A disruptive technology, online learning, is at work in higher education,... View Details

Keywords: by Clayton M. Christensen & Henry J. Eyring; Education

22 Feb 2010
Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

Observing and understanding the tasks and challenges that workers face every day is important. But managers who merely put in time "walking the floor" are not doing enough; in fact, it can make employees feel worse about their situation. In their View Details

Keywords: by Julia Hanna; Health

24 Sep 2024
Research & Ideas

Why Small Businesses Deserve More Credit

that didn’t request the increases were in “an environment where credit access is very difficult, and firms may also not be super sophisticated,” Kim says, adding they may be learning how to use credit lines for the first time. “But if you... View Details

Keywords: by Rachel Layne; Financial Services; Banking

08 Jan 2001
What Do You Think?

Have We Extended the Boundaries of the Firm Too Far?

results for those engaged in it. Those organizations thought to be most able to extend their boundaries are those able to work in a "componentized" manner, with "certain pieces of technology or innovation that can be... View Details