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- All HBS Web (1,573)
- Faculty Publications (472)
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
subordinate to the functions? Maybe you should organize by product, with separate units set up to serve specific markets. You play with the different combinations in your hands. How to decide ... This is the most obvious—and... View Details
Keywords: by Robert Simons
- 06 Nov 2013
- What Do You Think?
Is Top-Down Resource Allocation on the Rise?
under fire. Among the reasons were lack of demand from existing customers (not always the best ones to ask) for disruptive technologies and the kiss of death for new ideas in large organizations; the fear among business View Details
Keywords: by James Heskett
- 03 Jun 2020
- News
Keeping a Community Connected
that we deliver to families. The United Way is helping with an East Boston campaign for rental assistance. We are working with food pantries. We are helping residents get EBT debit cards to buy food for kids. It's a very collaborative... View Details
Keywords: Susan Young
- 01 Jun 2020
- News
Check In
over a very long period of time. In the United States over the last 30 years, demand for hotel rooms has increased on average about 2 percent per year. I don’t see that changing in the long run, even if the... View Details
- 01 Sep 2009
- News
Faculty Books
Kanter contends that vanguard companies deliver what their customers want better than their competitors do, thereby providing the financial success shareholders demand and the social conscience demanded by... View Details
- 2023
- Working Paper
No Mask, No Service: Customer Reaction to Walmart’s 2020 National Mask Mandate
By: Innessa Colaiacovo
Multi-location firms face a complex series of economic tradeoffs when deciding whether to implement
standard processes or allow processes to vary across establishments. One element of this tradeoff is customer
response. This paper explores customer reaction to a... View Details
Keywords: Consumer Behavior; Geographic Location; Policy; Health Pandemics; Retail Industry; United States
Colaiacovo, Innessa. "No Mask, No Service: Customer Reaction to Walmart’s 2020 National Mask Mandate." Harvard Business School Working Paper, No. 24-004, July 2023. (Revise and Resubmit to Journal of Economics and Management Strategy.)
- 01 Dec 1996
- News
Laurel without Hardy? A Lesson for Business
not enough: Intel must also engineer demand for its next-generation chips. So Intel is on the lookout for complementors: It has teamed up with MCI to provide more bandwidth for networks. It is working with others to develop interactive... View Details
- March 2024
- Case
Expanding the Bicester Collection to New York
By: Boris Vallee, Kirby Brand, Kristina Brown, Julie McCrimlisk, Chloe Sztabnik and Arthur Segel
Secretariat, if anyone remembers, won the triple crown at the Belmont Race Track on Long Island, located at the nexus of La Guardia, JFK Airports, the Long Island Railroad and multiple major highways. Belmont Race Track is now being rebuilt along with an adjacent UBS... View Details
Keywords: Consumer Behavior; Urban Development; Brands and Branding; Entertainment and Recreation Industry; Sports Industry; Retail Industry; New York (state, US)
Vallee, Boris, Kirby Brand, Kristina Brown, Julie McCrimlisk, Chloe Sztabnik, and Arthur Segel. "Expanding the Bicester Collection to New York." Harvard Business School Case 224-068, March 2024.
- 15 Jun 2021
- News
The Path out of Polarization
in which this new media landscape is making demands on us. That has always been the case outside the United States in smaller markets. The biggest source of bias is not that it becomes more left or more... View Details
- 19 Jun 2007
- First Look
First Look: June 19, 2007
demand for auditing by the licensor. We characterize the optimal royalty contract, accounting system choice by the licensee, and audit strategy choice by the licensor. We show when the owner prefers to license the property in exchange for... View Details
Keywords: Martha Lagace
- October 2008 (Revised August 2010)
- Case
The Christmas Eve Closing
By: Peter Tufano
In 2002, two homeowners in Massachusetts are deciding whether to refinance their home less than two years after taking out an initial mortgage and a subsequent home equity line of credit. View Details
Tufano, Peter, and Andrea Ryan. "The Christmas Eve Closing." Harvard Business School Case 209-043, October 2008. (Revised August 2010.)
- 26 Feb 2018
- Research & Ideas
The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels
and less than 1 percent of total housing units across all cities. And Airbnb didn't have much effect on hotel occupancy rates overall. Since Airbnb bookings occurred especially when hotels were already near full capacity, a large share of... View Details
- July 23, 2019
- Article
Is the U.S. on Its Way to Becoming a Cashless Society?
By: Shelle Santana
The rise of digital payments, including credit cards, debit cards, and mobile payments systems, have contributed to the steady shift in payment practices among consumers. According to the FDIC, cash represented just 30% of all payments in 2017, and the percentage of... View Details
Santana, Shelle. "Is the U.S. on Its Way to Becoming a Cashless Society?" Harvard Business Review (website) (July 23, 2019).
- 17 Jun 2013
- Research & Ideas
Advertising Symbiosis: The Key to Viral Videos
helps the advertiser, then the ad might go viral. The stakes are high for advertisers. eMarketer estimates that online video advertising in the United States will increase from $1.1 billion in 2009 to $4.1 billion in 2013—an overall... View Details
- 10 Sep 2013
- First Look
First Look: September 10
trading volume, and more dispersion in analyst forecasts following the calls. Further, the capital market's response to linguistic complexity is limited to firms for which there is greater demand for English-language conference calls. Our... View Details
Keywords: Sean Silverthorne
- 23 Apr 2014
- HBS Case
Are Electronic Cigarettes a Public Good or Health Hazard?
other sectors of the economy including health care." In the case of electronic cigarettes, existing evidence indicates that they have led to a net decrease in smoking. Of the 43.8 million smokers in the United States in 2012, 3.5... View Details
- 01 Sep 2012
- News
A Silent Workplace Crisis
children, and Ray’s demanding travel schedule. To supervise my parents’ care, I relocated my family to Boston, five miles from their home, and Ray and I began commuting to our jobs in Manhattan. I soon discovered the challenges of aging... View Details
- 03 Mar 2014
- HBS Case
Decommoditizing the Canned Tomato
for error. "I'm still scratching my head" about the practice, says Shelman, wondering if Mutti wouldn't be better off just putting the tomatoes in unlabeled cans so they could be shifted around as market demand developed or dropped. "If... View Details
- 01 Dec 2017
- News
2017 in Real Estate: A Local Business Goes Global
trend is not going away. This trend is being driven by two things. The first is the wealth buildup in Asia. The domestic real estate markets in Asia are still small, so Asian real estate investors have turned to Europe and the United... View Details
Keywords: Real Estate
- Web
Buy Now, Pay Later: The Secondary Credit Market
lenders—arose to meet the urgent demand for ready cash. Pawnbroking has changed little since its origins in fifth-century China and medieval Europe: small loans are advanced against personal possessions of the borrower held as collateral.... View Details