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    Walter A. Friedman

    Walter A. Friedman is Director of the Business History Initiative and Lecturer.  He edits Business History Review with Geoff Jones. He specializes in business, labor, and economic history. He is author of Fortune Tellers: The Story of America's First... View Details

    Keywords: advertising; automobiles; automotive; electrical equipment; electronics; information technology industry; marketing industry; railroad; retailing; soft drink
    • June 2018 (Revised January 2020)
    • Case

    Sony

    By: Stefan Thomke, Atsushi Osanai and Akiko Kanno
    Sony used to be synonymous with "innovation" and "cool products." The case reveals how the company lost its edge and describes the leadership initiatives to restore its former glory. In 2012, Kazuo (Kaz) Hirai becomes CEO and successfully transforms Sony, including a... View Details
    Keywords: Customer Experience; Product Differentiation; Transformation; Leadership Style; Technology Adoption; Leading Change; Electronics Industry; Media and Broadcasting Industry; Video Game Industry; Japan
    Related
    • 01 Nov 2014
    • News

    Smart Connected Products: Killing Industries, Boosting Innovation

    • 15 May 2025
    • Blog Post

    Alumni Career Video | Andy Klump (MBA 2003)

    try { var kalturaPlayer = KalturaPlayer.setup({ targetId: "kaltura_player_903895386", provider: { partnerId: 1423662, uiConfId: 56210002 } }); kalturaPlayer.loadMedia({entryId: '1_v6kgf15i'}); } catch (e) { console.error(e.message) } Andy Klump (MBA 2003) shares how a... View Details
    • Jul 14 2015
    • Testimonial

    Seeing Your Business with New Eyes

    • Dec 06 2020
    • Testimonial

    Maximizing the Virtual Experience

    • August 2022 (Revised October 2023)
    • Case

    Bajaj Finance: Building an Omnipresent Financial Services Firm

    By: Das Narayandas and Rachna Tahilyani
    Bajaj Finance, India’s largest consumer finance firm with $20.9 billion of assets across 50.5 million customers, is on a journey to transform itself from a traditional firm that sells loans and other financial products through brick-and-mortar outlets to an omnipresent... View Details
    Keywords: Financial Institutions; Transformation; Financial Instruments; Customer Satisfaction; Internet and the Web; Customer Focus and Relationships; India
    Related
    • November 2002 (Revised February 2010)
    • Case

    Intel Corporation: 1968-2003

    By: Ramon Casadesus-Masanell, David B. Yoffie and Sasha Mattu
    Describes three stages in Intel's history: the initial success and then collapse in DRAMs and EPROMs, its transition to and dominance in microprocessors, and its move to become the main supplier of the building blocks for the Internet economy. Allows a rich discussion... View Details
    Keywords: History; Organizational Change and Adaptation; Internet and the Web; Information Technology; Competitive Strategy; Corporate Strategy; Industry Structures; Information Technology Industry; Technology Industry
    Related
    • 15 Jul 2020
    • Blog Post

    From Teacher to Student: The Important Ways HBS Professors Showed Me How to Lead

    Before coming to Harvard Business School, I spent four years working in the education sector, designing learning experiences that I hoped would be powerful and transformational for my students. It was strange finally being in the... View Details
    • 23 Jun 2009
    • Research Event

    Business Summit: Global Environment-Transformed Organization

    According to two panel sessions, successful organizations must continually transform themselves in today's dynamic world. Panelists said globalization has played or will play a key role in the View Details
    • 10 Aug 2016
    • Blog Post

    3 Benefits of the Case Method

    among the primary reasons that HBS was such a transformative two years for me. This style of learning has numerous benefits, but I particularly appreciated these three aspects. 1. The distinctive academic rhythm made the learning more... View Details
    • Aug 20 2018
    • Testimonial

    Sharpening Your Self-Awareness

    • Jun 06 2018
    • Testimonial

    Building Connections and Careers

    • Jul 26 2016
    • Short Film

    The Power of Executive Education

    • Jan 30 2013
    • Testimonial

    Why OPM?

    • April 2000
    • Supplement

    GE's Two-Decade Transformation: Interview with Jack Welch, November 1999 (Video)

    By: Christopher A. Bartlett
    An interview with Jack Welch on his views of the current status of GE's two-decade transformation and his changing role in leading it. Among topics discussed include his views of GE as a learning organization, the process of change that allowed GE's transformation to... View Details
    Keywords: Leading Change; Transformation; Organizational Change and Adaptation; Problems and Challenges; Change Management; Management Succession; Managerial Roles
    Related
    • Feb 2014
    • Report

    Lasting Impact: A Business Leader’s Playbook for Supporting America’s Schools

    This booklet provides a practical approach for business leaders seeking to understand the complex issues involved in transforming PK-12 education. It lists actions that businesses can take, as well as best practices that they can follow,... View Details
    • Jul 23 2015
    • Testimonial

    Open Your Mind and Career to New Opportunities

    • April 2020 (Revised October 2021)
    • Case

    SpaceX, Economies of Scale, and a Revolution in Space Access

    By: Matthew C. Weinzierl, Kylie Lucas and Mehak Sarang
    From the time he transformed the world of online banking, Elon Musk established himself as a bold innovator. After selling X.com to PayPal in 2002, he founded a series of revolutionary start-ups, starting with Space Exploration Technologies (SpaceX). Hoping to "make... View Details
    Keywords: Space Tech; Space Access; Vision; Economies Of Scale; Technological Innovation; Emerging Markets; Commercialization; Finance; Aerospace Industry
    Related
    • 24 Oct 2016
    • Video

    A Bright Future for Chinese Family Firms