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  • Web

Publications - Institute For Strategy And Competitiveness

(VBHC) agenda. They do so for different reasons, using different foundations, and variations on the tools and tactics to effect their strategic goals. The role of governments,... 01 Jul 2020 Article Assessing the Training Costs and Work... View Details
  • Web

California - Global

marketing software with a 40-year legacy of innovation and successful adaptation, recognized GenAI as both an opportunity and a threat to its core business. Many creative professionals, a critical Adobe customer segment, expressed deep concerns over GenAI models View Details
  • 2008
  • Article

Entrepreneurial Ventures and Whole-body Donations: A Regional Perspective from the United States

By: Michel Anteby and Mikell Hyman

Human cadavers are crucial to medical science. While the debate on how to secure sufficient cadavers has focused primarily on donors' behaviors, procuring organizations' roles in increasing donations remain less explored. The United States offers a unique setting in... View Details

Keywords: Entrepreneurship; Behavior; Programs; Nonprofit Organizations; Business Ventures; Health Testing and Trials; Demand and Consumers; Supply Chain; For-Profit Firms; Organizations; Training; United States
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  • Web

Research Services - Faculty & Research

grid and MySQL server, including secure storage and back-up for large datasets, is freely available to HBS faculty. The Research Computing Services team offers training and troubleshooting for these server resources and research software.... View Details
  • February 2020
  • Technical Note

Talent Management and the Future of Work

By: William R. Kerr and Gorick Ng
The nature of work is changing—and it is changing rapidly. Few days go by without industry giants such as Amazon and AT&T announcing plans to invest billions of dollars towards retraining nearly half of their respective workforces for jobs of the future. What changes... View Details
Keywords: Human Resource Management; Human Capital Development; Human Resource Practices; Talent; Talent Acquisition; Talent Development; Talent Development And Retention; Talent Management; Talent Retention; Labor Flows; Labor Management; Labor Market; Strategy Development; Strategy Management; Strategy Execution; Strategy And Execution; Strategic Change; Transformations; Organization; Organization Alignment; Organization Design; Organizational Adaptation; Organizational Effectiveness; Management Challenges; Management Of Business And Political Risk; Change Leadership; Future Of Work; Future; Skills Gap; Skills Development; Skills; Offshoring And Outsourcing; Investment; Capital Allocation; Work; Work Culture; Work Force Management; Work/life Balance; Work/family Balance; Work-family Boundary Management; Workers; Worker Productivity; Worker Performance; Work Engagement; Work Environment; Work Environments; Productivity; Organization Culture; Soft Skills; Technology Management; Technological Change; Technological Change: Choices And Consequences; Technology Diffusion; Disruptive Technology; Global Business; Global; Workplace; Workplace Context; Workplace Culture; Workplace Wellness; Collaboration; Competencies; Productivity Gains; Digital; Digital Transition; Competitive Dynamics; Competitiveness; Competitive Strategy; Data Analytics; Data; Data Management; Data Strategy; Data Protection; Aging Society; Diversity; Diversity Management; Millennials; Communication Complexity; Communication Technologies; International Business; Work Sharing; Global Competitiveness; Global Corporate Cultures; Intellectual Property; Intellectual Property Management; Intellectual Property Protection; Intellectual Capital And Property Issues; Globalization Of Supply Chain; Inequality; Recruiting; Hiring; Hiring Of Employees; Training; Job Cuts And Outsourcing; Job Performance; Job Search; Job Design; Job Satisfaction; Jobs; Employee Engagement; Employee Attitude; Employee Benefits; Employee Compensation; Employee Fairness; Employee Relationship Management; Employee Retention; Employee Selection; Employee Motivation; Employee Feedback; Employee Coordination; Employee Performance Management; Employee Socialization; Process Improvement; Application Performance Management; Stigma; Institutional Change; Candidates; Digital Enterprise; Cultural Adaptation; Cultural Change; Cultural Diversity; Cultural Context; Cultural Strategies; Cultural Psychology; Cultural Reform; Performance; Performance Effectiveness; Performance Management; Performance Evaluation; Performance Appraisal; Performance Feedback; Performance Measurement; Performance Metrics; Performance Measures; Performance Efficiency; Efficiency; Performance Analysis; Performance Appraisals; Performance Improvement; Automation; Artificial Intelligence; Technology Companies; Managerial Processes; Skilled Migration; Assessment; Human Resources; Management; Human Capital; Talent and Talent Management; Retention; Demographics; Labor; Strategy; Change; Change Management; Transformation; Organizational Change and Adaptation; Organizational Culture; Working Conditions; Information Technology; Technology Adoption; Disruption; Economy; Competition; Globalization; AI and Machine Learning; Digital Transformation
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  • 01 Jun 2023
  • HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

Research shows that the more education a person attains, the less likely they are to return to prison. People with vocational training have a 30 percent recidivism rate, while the rate drops to 6 percent for those with a bachelor’s degree... View Details
Keywords: by Dina Gerdeman; Apparel & Accessories
  • 2015
  • Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger
Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details
Keywords: Management; Leadership; Service Operations; Service Delivery
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  • 2008
  • Working Paper

Product Development and Learning in Project Teams: The Challenges are the Benefits

By: Amy C. Edmondson and Ingrid M. Nembhard
The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in... View Details
Keywords: Competency and Skills; Learning; Management Skills; Product Development; Projects; Groups and Teams; Conflict Management; Social and Collaborative Networks
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    Teaching AI to Handle Exceptions: Supervised Fine-Tuning with Human-Aligned Judgment

    Large language models (LLMs), initially developed for generative AI, are now evolving into agentic AI systems, which make decisions in complex, real-world contexts. Unfortunately, while their generative capabilities are well-documented, their decision-making... View Details
    • 07 Mar 2023
    • HBS Case

    ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

    oversight or regulation. “You have to slow down to ensure that the data that these systems are trained on aren’t inaccurate or biased.” While many people are now aware that bias can be baked into AI systems, from credit reporting to... View Details
    Keywords: by Scott Van Voorhis; Technology
    • 16 Nov 2021
    • HBS Case

    How a Company Made Employees So Miserable, They Killed Themselves

    depression, sleep and appetite disorders, and addiction. Some workers had hanged themselves or set themselves on fire, while others had jumped out of windows, off highway overpasses, or onto train tracks. According to the case, the... View Details
    Keywords: by Michael Blanding
    • 16 Oct 2023
    • HBS Case

    Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

    At the end of 2020—seven months after COVID-19 had sent the airline industry into a tailspin and five months after George Floyd’s murder by Minneapolis police provoked nationwide protests for racial justice—Delta Air Lines CEO Ed Bastian was moved to take more action... View Details
    Keywords: by Lane Lambert; Air Transportation
    • Web

    Negotiation, Organizations & Markets - Faculty & Research

    organizations to create and sustain value (in negotiations, in organizations, and in markets). We explore these interactions through diverse approaches: Although many of us have training in economics, we also have members with backgrounds... View Details
    • 24 Jul 2000
    • Research & Ideas

    Value Maximization and Stakeholder Theory

    game. It just tells them how the score will be kept. That is the role of value maximization in organizational life. It doesn't tell us how to have a great defense or offense, or what kind of plays to create or practice, or how much to View Details
    Keywords: by Michael C. Jensen
    • 11 Dec 2008
    • Working Paper Summaries

    Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

    Keywords: by David I. Levine & Michael W. Toffel
    • February 2021
    • Case

    Enterprise Agility at Komerční Banka

    By: Euvin Naidoo, Suraj Srinivasan and Sarah Gulick
    In 2017, Jan Juchelka, the new CEO of Komerční Banka, identified the need for the bank to start an enterprise wide agile transformation. He started by working to create a sense of urgency to kick-start a process to enable the level of service delivery to customers he... View Details
    Keywords: Agile; Agility; Transformation; Organizational Structure; Business Headquarters; Management Analysis, Tools, and Techniques; Management Systems; Banking Industry; Czech Republic
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    • August 2021
    • Article

    The Undervalued Power of Self-relevant Research: The Case of Researching Retirement While Retiring

    By: Teresa M. Amabile and Douglas T. (Tim) Hall
    For decades, training in management research has emphasized objectivity, typically viewed as an arm’s length distance between the topic of the research and the interests of the researcher. This emphasis has led most scholars to avoid research topics of deep personal... View Details
    Keywords: Qualitative Research Methods; Case Research Methods; Organizational Behavior; Careers; Career Changes And Transitions; Self-relevant Research; Research; Personal Development and Career; Transition; Identity; Retirement
    Related
    • April 2004 (Revised August 2004)
    • Teaching Note

    BuildingBlocks International

    BuildingBlocks International (BBI) plans to accomplish its mission to help children in developing countries succeed in school by bringing management expertise to local organizations. Two years after founding BBI, however, the team hasn't figured out exactly how to make... View Details
    Keywords: Marketing Strategy; Social Marketing; Developing Countries and Economies; Sales
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    • Web

    Faculty & Research - Global

    What was the best expansion strategy for them? Was every part of their model portable to other countries? See all research Global Colloquium for participant-centered learning For senior faculty at top business schools in emerging economies who want to be View Details
    • 08 Aug 2022
    • HBS Case

    Building an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS

    the product of heavy government investment to create a unique cultural export. Music agencies built acts using an idol system that managed all aspects of stars’ lives and trained them in singing, dance, and even foreign languages.... View Details
    Keywords: by Shalene Gupta; Media & Broadcasting; Music