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  • March 2002 (Revised May 2003)
  • Case

Supply Chain Close-Up: The Video Vault

By: V.G. Narayanan and Lisa Brem
The owners of the Video Vault struggle to determine the optimal stocking levels of home videos in an industry fraught with new technology, new pricing paradigms, and stiff competitive pressure from large national chains. Teaching Purpose: To demonstrate the role of... View Details
Keywords: Supply Chain Management; Competition; Motivation and Incentives; Price; Technological Innovation; Service Delivery; Entertainment and Recreation Industry
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  • 29 Sep 2008
  • Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

banks—a mortgage delivery system that was populated by brokers, mortgage banks, and investors. "This opened the door to new sources of capital from around the world. Holding that door wide open were Fannie Mae and Freddie Mac. By... View Details
Keywords: by Martha Lagace; Financial Services
  • 01 Dec 2002
  • News

Books

managerial capitalism, its chronic “inward focus,” and its tendency toward “organizational narcissism” as fatal limitations that prevent traditional corporations from understanding and addressing the needs of this new population. Today's individuals want more than... View Details
  • 01 Mar 2015
  • News

Case Study: The Speed of Light

sure everyone understands that the business exists to deliver solutions using this “hands-on, engineering- heavy” approach. Repeat it over and over and over. (4) Get the model right in New Jersey—number of people, skill mix, client acquisition process, View Details
Keywords: Electric Power Generation, Transmission, Distribution; Utilities
  • 01 Dec 1998
  • News

HBS Alumni Association Board of Directors: President's Report

is reaching its alumni in the most effective manner. In particular, the committee will focus on how best to market the annual Global Alumni Conferences' resources for international alumni and how best to use HBS volunteers to market alumni View Details
  • 14 Feb 2005
  • Research & Ideas

The World in Your Palm?

desirable, several panelists ventured. "In our lifetime we will not see a single device that will represent all devices for everything we do," said Rich Miner, vice president of Advanced Service View Details
Keywords: by Sean Silverthorne
  • Web

SMS Terms - HBS Online

your use of the Services is at all times subject to the Harvard Business School Online Terms of Use Terms of Use which incorporate these SMS Terms. If you elect to receive Messages, we will send you recurring Messages to the mobile number... View Details
  • 01 Jun 2015
  • News

Screen Grab

House of Cards and Orange Is the New Black. (Netflix also recently debuted Unbreakable Kimmy Schmidt, a Tina Fey–created comedy originally slated for NBC.) Even live sports, cable’s best hope for retaining subscribers, can be viewed online via View Details
Keywords: Julia Hanna; HBO; Netflix; Hulu; Vimeo; YouTube; Telecommunications; Information; Arts, Entertainment
  • 07 Sep 2021
  • News

One Degree of Difference

women’s health in the United States, which has the worst rate of maternal mortality of any industrialized nation. Women of color are four times more likely to die in the delivery room. “People theorize that 50 percent to 75 percent of... View Details
Keywords: Jen McFarland Flint; Ambulatory Health Care Services; Ambulatory Health Care Services
  • June 2010 (Revised September 2010)
  • Case

Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission

By: Lynda M. Applegate and Gabriele Piccoli
Atlantis Paradise Island adopted a new vision and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer... View Details
Keywords: Change Management; Customer Satisfaction; Corporate Entrepreneurship; Employee Relationship Management; Brands and Branding; Service Delivery; Mission and Purpose; Performance Improvement; Accommodations Industry
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  • Web

Teaching Cases - Institute For Strategy And Competitiveness

Health Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network VBHCD Initiative VBHCD... View Details
  • 25 Aug 2022
  • News

Comfort Zone

food and beverage or retail opportunities along the journey,” Fraser says. That and other technology can be adapted to reduce anxiety, improve time management, personalize boarding calls, or even for last-mile delivery within the airport.... View Details
  • 07 May 2020
  • News

Ensuring Student Equity

learning programs, food and other basic resources, and health services for more than 1,200 children each week in this underserved community. “We had to rethink the operation of our food pantry. We had to develop learning materials that... View Details
Keywords: Jennifer Gillespie
  • 20 Sep 2021
  • Research & Ideas

How Much Is Freedom Worth? For Gig Workers, a Lot.

drivers would likely quit dashing; the researchers estimate that a strict assignment to the most frequently worked delivery shifts would result in more than 30 percent of drivers leaving DoorDash entirely. Understanding dashers and their... View Details
Keywords: by Lane Lambert; Technology
  • 18 Oct 2021
  • Blog Post

How Much is Freedom Worth? For Gig Workers, a Lot.

drivers would likely quit dashing; the researchers estimate that a strict assignment to the most frequently worked delivery shifts would result in more than 30 percent of drivers leaving DoorDash entirely. Understanding dashers and their... View Details
Keywords: Consumer Products
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

was not clear that the business was profitable. Rapid scale had come at a cost. In June 2016, BlackBuck had $5 million in the bank and two months of runway. BlackBuck’s focus had been on raising capital and hiring operational staff to manage the complex View Details
Keywords: Sean Silverthorne
  • 30 Oct 2019
  • News

Creating Agents of Change

decades of their lives, from the time they're 3 until they're 24, with the intent to help them break the cycle of poverty. We operate in some of the most poverty-stricken areas, serving about a quarter of a million children in 10 countries. We'll provide them with... View Details
  • 01 Dec 2020
  • News

Finding The Right Patient-Provider Match

second year,” he says. Gardner has built Kyruus into an industry leader in providing search, scheduling, and data management services for health systems. Simplifying the Process “We don’t define what is right for the patients. Our job is... View Details
Keywords: Susan Young
  • October 2018 (Revised April 2019)
  • Teaching Note

Kids & Company: Entering the U.S.

By: Boris Groysberg and Matthew G. Preble
Teaching Note for HBS No. 418-011. View Details
Keywords: Child Care; Childcare; Day Care; Daycare; Strategy; Growth Management; Business Strategy; Competitive Advantage; Expansion; Leadership; Product Marketing; Brands and Branding; Service Delivery; Service Operations; Product Design; Product Development; Selection and Staffing; Customer Focus and Relationships; United States; Canada
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  • 03 Jan 2017
  • Research & Ideas

5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)

of the common contracts people sign with themselves each year. If you have resolved to eat healthier, try ordering your groceries a week in advance of delivery. Internet delivery services make it all too... View Details
Keywords: by Carmen Nobel