Publications

2012
Mimeo

Electronic Health Record Use, Delegation, and Physician Productivity

By: Julia Adler-Milstein and Robert S. Huckman

September – October 2011
Article

Managing the Multiple Dimensions of Risk-Part II: The Office of Risk Management

By: Anette Mikes and Robert S. Kaplan

In the second article of our two-part series, we explore the concept of an Office of Risk Management along with a case study of an innovative risk management function at JP Morgan Private Bank. We also look at the "softer" components of risk management, including a... View Details

Keywords: Banks and Banking; Innovation and Invention; Management Style; Managerial Roles; Risk Management

July – August 2011
Article

Managing the Multiple Dimensions of Risk: Part I

By: Robert S. Kaplan and Anette Mikes

Based on an extensive program of case-writing and teaching on risk management, we identify three categories of risk and elaborate on the ways companies can identify and mitigate them, with particular emphasis on strategy execution risks. View Details

Keywords: Risk Management; Risk and Uncertainty; Strategy

August 2011 (Revised August 2012)
Case

JetBlue Airways: Deicing at Logan Airport

By: Douglas Fearing and Robert S. Huckman

The case explores a deicing capacity expansion decision made by JetBlue at Boston Logan International Airport in the summer of 2010. The need for capacity expansion was driven by significant challenges faced during the previous winter combined with substantial... View Details

Keywords: Operational Disruptions; Strategic Planning; Disruption; Cost vs Benefits; Air Transportation; Service Operations; Logistics; Operations; Air Transportation Industry; Boston

2010
Other Paper

Matching and Sub-Specialization by Technical Complexity in Cardiac Surgery

By: Kyna Fong and Robert S. Huckman

October 1969
Article

Probabilistic Depreciation and Its Implications for Group Depreciation

By: Robert S. Kaplan and Yuri Ijiri

Keywords: Value

fall 1996
Article

Linking the Balanced Scorecard to Strategy

By: Robert S. Kaplan and David Norton

Keywords: Balanced Scorecard; Strategy

1987
Chapter

How Cost Accounting Systematically Distorts Product Costs

By: Robert S. Kaplan and Robin Cooper

Keywords: Cost Accounting; Product

September 2001
Background Note

Accounting for Computer Software Development Costs

By: Robert S. Kaplan and Tatiana Sandino

Summarizes the debate on accounting for computer software development costs. Provides a historical description of the development of standards on accounting of computer software development costs, both in the United States and internationally. Describes how, after much... View Details

Keywords: Accounting; Information Technology Industry; Accounting Industry; United States

June 2001 (Revised July 2001)
Case

Boston Lyric Opera

By: Robert S. Kaplan and Dennis Campbell

The Boston Lyric Opera was the fastest growing opera company in North America during the 1990s. Having successfully completed a move to a larger facility in 1999, the board and general director recognize the need to develop a formal strategic planning and governance... View Details

Keywords: Balanced Scorecard; Strategic Planning; Arts; Growth and Development Strategy; Governing and Advisory Boards; Fine Arts Industry; Massachusetts

summer 1972
Article

Further Thoughts on Patient Incentives

By: Robert S. Kaplan and Lester Lave

Keywords: Health; Motivation and Incentives

01 Dec 2002
News

What You Know Depends on Where You Go

HBS associate professor Robert Kennedy and LARC executive director Gustavo Herrero interview customers of BancoSol at a market in La Paz. The bank specializes in microloans and has the second-largest number of customers of any If you're... View Details

01 Apr 2000
News

Books

Harvard Business School Guide to Finding Your Next Job by Robert S. Gardella (Harvard Business School Press) As fast as the business world is changing, so too are the techniques for searching for the right... View Details

Keywords: Amy E. Dean

13 Dec 2011
News

Harvard Business School Launches US Competitiveness Project

Management; Robert Z. Lawrence, Harvard Kennedy School; Josh Lerner, HBS; David A. Moss, HBS; Gary P. Pisano, HBS; Jan W. Rivkin, HBS; Michael E. Porter, HBS; William A. Sahlman, HBS; David S. Scharfstein,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

23 Nov 2010
First Look

First Look: November 23

Links" or "Advertisements"?: Measuring Labeling Alternatives in Internet Search Engines Authors: Benjamin Edelman and Duncan S. Gilchrist Abstract In an online experiment, we measure users' interactions with search engines,... View Details

Keywords: Sean Silverthorne

23 Feb 2016
First Look

February 23, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50625 February 2016 Harvard Business Review The Harvard Contest That’s Trying to Improve Health Care Delivery By: Hamermesh, Richard G., Robert S. Huckman,... View Details

Keywords: Sean Silverthorne

01 Jun 2015
News

Alumni and Faculty Books for June 2015

Blameless Victim: Our Ten-Year Legal Battle against Zurich American Insurance and American International Group by Harold S. Rhodes (MBA 1980) (CreateSpace Independent Publishing Platform) This is the detailed story of the Rhodes family’s... View Details

June 2023
Case

Rent Control in Boston, Again?

By: Robin Greenwood, Richard S. Ruback, Robert Ialenti and Tom Quinn

This case explores the merits and drawbacks of Boston Mayor Michelle Wu’s proposal to bring rent control back to the city in 2023. It lays out the features, objectives, and potential unintended consequences of this policy, before highlighting the expected impact of... View Details

Keywords: Renting or Rental; Housing; Urban Development; Policy; Boston; Massachusetts

Article

Managing Healthcare Costs and Value

By: Robert S. Kaplan, Michael E. Porter and Mark L. Frigo

Rising health care costs are a major global challenge. A number of factors contribute to this trend, including aging populations and medical technology. But an underlying and misunderstood source of health care’s escalating costs has been the inability of health care... View Details

Keywords: Health Care and Treatment; Cost; Cost Management; Cost Accounting; Health Industry