Reward - Publications - Faculty & Research

05 Aug 2008
First Look

First Look: August 5, 2008

The authors identify the organizational levers that companies and frontline managers have at their disposal as they try to meet workers' deep needs. Reward systems that truly value good performance fulfill the drive to acquire. The drive... View Details

Keywords: Martha Lagace

29 Jun 2007
First Look

First Look: June 29, 2007

ability to use customer information for pricing or whether even larger rewards could be found in leveraging the connection to the GM family. However, although jointly selling auto insurance and cars is common in many countries, the... View Details

Keywords: Martha Lagace

27 May 2020
Research & Ideas

What South Korea Teaches the World About Fighting COVID

behavior by providing a reward or, in this case, a penalty is meant to provoke one’s extrinsic motivation. This type of motivation, while effective, is often more effective if accompanied by intrinsic motivation—the inherent desire to... View Details

Keywords: by Doug J. Chung; Health

04 Oct 2004
What Do You Think?

Does Speed Trump Intellectual Property?

intellectual property? Does it discourage innovation by limiting the rewards to such efforts? Should it be discouraged by either new laws or the more diligent application of existing ones? Or does it provide a spur to the development of... View Details

Keywords: by James Heskett

15 Sep 2011
Research & Ideas

High Ambition Leadership

every part of the business and set targets and rewarded based on those targets. "Our model is that if we do a good job for our customers, they will recommend us to others, and they will become our advocates," Gooding said. "It will become... View Details

Keywords: by Martha Lagace

21 Dec 2010
First Look

First Look: December 21

self-control. We focus on children aged between 5 and 15 as the literature suggests that self-control develops within such age range. We ask each child to toss a fair coin in private and to record the outcome (white or black) on a paper sheet. We only View Details

01 Aug 2018
What Do You Think?

Are Free Trade and Free Markets Quaint Ideas From the Past?

Now a new look at the issue makes the case for selective protective acts as a way of avoiding the disruptions to businesses and labor associated with a free trade policy that rewards and penalizes businesses with increasing speed. (These... View Details

Keywords: by James Heskett

27 Feb 2012
Research & Ideas

When Researchers Cheat (Just a Little)

strongly rewarded for a positive result," says John, now an assistant professor of marketing at Harvard Business School. This system can drive researchers to bend the rules to get a desirable outcome. Sometimes researchers commit... View Details

Keywords: by Katie Johnston; Education

03 Mar 2010
What Do You Think?

To What Degree Does “Identity” Affect Economic Performance?

"best places to work" both in the U.S. and the U.K., is related positively to economic performance. Further, intrinsic rewards, such as capable colleagues and recognition for good work, play a larger role in worker satisfaction than extrinsic View Details

Keywords: by Jim Heskett

22 Feb 2010
Research & Ideas

Manager Visibility No Guarantee of Fixing Problems

on a well above average 91 percent, and providing feedback on 83 percent. So why wasn't this organization rewarded with a better organizational climate and performance? Tucker and Singer went back to the interviews and observational data.... View Details

Keywords: by Julia Hanna; Health

04 May 2007
What Do You Think?

How Do Managers Think?

in which it is carried out. Joe Schmid observed that "both medical doctors and organizational managers work in cultures that are historically problem definition poor and solution rich. Their individual rewards systems are both driven... View Details

Keywords: by Jim Heskett

05 Sep 2006
First Look

First Look: September 5, 2006

decide whether to compete on the ability to use customer information for pricing or whether even larger rewards could be found in leveraging the connection to the GM family. However, although jointly selling auto insurance and cars is... View Details

Keywords: Sean Silverthorne

09 Apr 2019
First Look

New Research and Ideas, April 9, 2019

proposals, and quality evaluations for more than 12,000 evaluator-proposal pairs. The analysis shows that solicitations offering a personal reward for top submissions boost participation rates without affecting submission quality. We show... View Details

Keywords: Dina Gerdeman

26 Nov 2007
Research & Ideas

Best Practices of Global Innovators

book is obsolete in an era where the greatest value a partner provides is in the ideas they possess and not the wage rate they pay. Partners must be encouraged to share ideas, which can only be accomplished if they share in the spoils that come from their realization.... View Details

Keywords: by Sean Silverthorne

02 Dec 2019
What Do You Think?

How Does a Company like Boeing Respond to Intense Competitive Pressure?

in. Employees were warned that pay was at risk if the targets weren’t met. According to one BloombergBusinessweek report, “They were targeting the highly paid, highly experienced engineers.” One flight test group member commented, “It was a climate that didn’t View Details

Keywords: by James Heskett; Air Transportation

28 Mar 2011
Research & Ideas

Why Manufacturing Matters

erosion of the economy, which could lead to a decline in the standard of living. An individual company, though, can move assets anywhere. So companies can reward their shareholders regardless of what happens to the national economy. As a... View Details

Keywords: by Roger Thompson; Manufacturing

24 Oct 2017
Research & Ideas

Tax Reform is on the Front Burner Again. Here’s Why You Should Care

about tax legislation beyond concern over the amount of the check we write each April 15? Yes, very much so. Our tax policies reflect the values that the country stands for. Do we cut taxes on top earners or redistribute their wealth to help the less fortunate? Should... View Details

Keywords: by Sean Silverthorne

06 Mar 2006
Research & Ideas

Winners and Losers at the Olympics

at 500 meters and silver at 1000, he showed his generosity and concern for those less fortunate by contributing his cash rewards from the U.S. Olympic Committee to a global charity that benefits children. Later this month, his picture... View Details

Keywords: Re: Stephen A. Greyser; Consumer Products; Entertainment & Recreation; Sports

13 Mar 2005
Research & Ideas

Reinforcing Values: A Public Dressing Down

special behavioral challenges, particularly because he was not a doctor. Each medical chief was in essence a "mini-dean," the head of a largely self-contained department with its own faculty, staff, and resources. As academic researchers, they were View Details

Keywords: by David A. Garvin & Michael A. Roberto

04 Mar 2002
Research & Ideas

Don’t Lose Money With Customers

rewarded by GE. In contrast, a supplier of circuit boards to Ford Motor Company was never able to overcome a preoccupation with the contract terms. The supplier's failure to manage effectively this aspect of an otherwise promising... View Details

Keywords: by Peter K. Jacobs

Publications