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  • 25 Oct 2020
  • Research & Ideas

The Dark Side of Fintech Borrowing

debt.) That’s a far more extensive sample of consumer credit behavior than previous studies, which tend to focus on data from a single fintech lender like LendingClub and provide no bank comparison. The authors then tracked performance of... View Details
Keywords: by Rachel Layne; Financial Services; Financial Services
  • 06 Oct 2003
  • Research & Ideas

The Problem with Hedge Funds

Investment Company, a Connecticut-based hedge fund.280 Banks rarely take a fee for this sort of entertainment. They make their money on trades and other services that are now a big source of revenue to the... View Details
Keywords: by D. Quinn Mills
  • Research Summary

Overview

By: Mark L. Egan
When considering how households make investment decisions, Professor Egan became intrigued by the question, “What makes a bank ‘special’ when compared to other lending institutions?” Focusing on empirical industrial organization with applications to finance and... View Details
Keywords: Banking; Financial Advisors; Consumer Finance; Personal Finance; Corporate Finance
  • Web

Entrepreneurship - Faculty & Research

access to financial services for low-income populations worldwide. As a result, it has become one of the most talked-about innovations in global development in recent decades. However, its expansion has not been without controversy. While... View Details
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

commission and put one person in charge. The results of the closed bidding for construction contracts only reinforced that decision: the commission invited bids on the entire project on October 9, 1906—and... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 03 Jun 2014
  • First Look

First Look: June 3

https://www.hbs.edu/faculty/Pages/download.aspx?name=14-113.pdf   Cases & Course Materials Harvard Business School Case 814-010 Experience! The Finger Lakes: The Groupon Partnership Decision In 2010, Experience! The Finger Lakes (ExperienceFLX), a tour operator... View Details
Keywords: Sean Silverthorne
  • September 2011 (Revised February 2013)
  • Case

Cleveland Clinic: Improving the Patient Experience

By: Ananth Raman and Anita L. Tucker
Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs
Related
  • 28 Sep 2011
  • Research & Ideas

The Profit Power of Corporate Culture

expectations regarding things such as opportunities for personal development, frequent and timely feedback, and advancement, especially in organizations that are contracting... View Details
Keywords: by Sean Silverthorne
  • 12 Nov 2013
  • First Look

First Look: November 12

GlaxoSmithKline: Sourcing Complex Professional Services Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection View Details
Keywords: Sean Silverthorne
  • 27 Feb 2017
  • Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

of our clients who saw how we managed to overcome the crisis.” —Antonio Madero, Founder, Chairman and CEO of Sanluis Corporation (a leading Mexico-based automotive parts maker) Silverthorne: Was this focus on reputation development pushed... View Details
Keywords: by Sean Silverthorne
  • 21 Mar 2017
  • First Look

First Look at New Research, March 21

experiences are mediocre, forgettable, and some are plain awful. But once in a blue moon, an experience is so great that it leaves positive memories for years. Why do some product or service experiences have... View Details
Keywords: Sean Silverthorne
  • Web

Topics - HBS Working Knowledge

Satisfaction (23) Customer Value and Value Chain (12) Customers (104) Customization and Personalization (3) Debt Securities (1) Decision Choices View Details
  • 08 Sep 2014
  • Research & Ideas

The Strategic Way To Hire a Sales Team

little performance variability—because the tasks are standard, because the firm or industry has reduced variability, or because the business model limits the bandwidth of performance variance. Think about the difference between sales personnel at Nordstrom, where View Details
Keywords: by Carmen Nobel
  • 23 Apr 2018
  • Research & Ideas

Sponsorship Programs Could Actually Widen the Gender Gap

suggests that key aspects of sponsorship actually benefit men more than women. Relative interests and a collaborative experiment Baldiga worked in the professional services industry—as an audit manager at... View Details
Keywords: by Carmen Nobel
  • Web

Business & Environment - Faculty & Research

Hydro-Quebec’s legacy of low-cost, renewable hydroelectric power, vertically integrated structure, and close ties with government and Indigenous communities positioned it uniquely, but also left little room... View Details
  • 04 Jun 2020
  • Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber... View Details
Keywords: by Kristen Senz
  • 04 May 2021
  • Book

Best Buy: How Human Connection Saved a Failing Retailer

store.” Instead, the sales associates—nicknamed “blue shirts” after Best Buy’s trademark royal-blue collared shirts—brought the injured T. rex to a service counter and performed “surgery” on the toy as they... View Details
Keywords: by Michael Blanding; Retail
  • 14 Dec 2010
  • First Look

First Look: Dec. 14

pervasive in the China business context characterized by heavy reliance on personal relationships or guanxi, it went against the founding principles of CDG-professionalism and View Details
Keywords: Sean Silverthorne
  • 11 Apr 2022
  • Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of Business Administration, studies... View Details
Keywords: by Jen McFarland Flint
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

challenges that these digital businesses have to deal with to provide an effective, unbiased service that protects the rights of consumers. And we can learn a lot from this new generation of digital firms as... View Details
Keywords: by Dina Gerdeman