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  • September 2023
  • Case

Derek Aguirre

By: Leslie Perlow and Hannah Weisman
Derek Aguirre is the executive director of a nonprofit organization in Detroit, Michigan that uses the sport of squash as a vehicle to support young people in low-income urban areas. The case discusses his path to pursue meaningful work and his reflections on the... View Details
Keywords: Personal Development and Career; Job Search; Happiness; Well-being; Work-Life Balance; Nonprofit Organizations; Social Enterprise; Business Startups; Sports; Education; Mission and Purpose; Service Industry; Service Industry; Service Industry; United States; Boston; Detroit
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  • 08 Sep 2014
  • Research & Ideas

The Strategic Way To Hire a Sales Team

little performance variability—because the tasks are standard, because the firm or industry has reduced variability, or because the business model limits the bandwidth of performance variance. Think about the difference between sales personnel at Nordstrom, where View Details
Keywords: by Carmen Nobel
  • Web

Topics - HBS Working Knowledge

Satisfaction (23) Customer Value and Value Chain (12) Customers (104) Customization and Personalization (3) Debt Securities (1) Decision Choices View Details
  • Web

Finance - Faculty & Research

Personalization ; Financial Services Industry ; United States Citation Educators Purchase Related Bojinov, Iavor I., Karim R. Lakhani, and David Lane. "JPMorganChase:... View Details
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

challenges that these digital businesses have to deal with to provide an effective, unbiased service that protects the rights of consumers. And we can learn a lot from this new generation of digital firms as... View Details
Keywords: by Dina Gerdeman
  • 13 Jul 2010
  • First Look

First Look: July 13

design and development firm (and once one of the largest in the business), to help turn it around after a series of crises that had seriously threatened its survival. Pearson has personally invested in the... View Details
Keywords: Martha Lagace
  • Web

Research Resources - Doctoral

operates the Behavioral Lab (BeLab) and subject pool. Research Computing Services (RCS) Research Computing Services (RCS) provides personalized... View Details
  • 28 Jan 2020
  • Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

University, where senior and retired executives learn to develop leadership skills in the service of solving large social problems. Many of the examples in the book come from her experience leading that... View Details
Keywords: by Sean Silverthorne
  • 13 Nov 2017
  • Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

finite lives. “The less control you feel you have over your daily experience, the less happy you feel. Money is a tool that allows you to purchase that control.” “People save for vacations, personal experiences, going out for nice meals,... View Details
Keywords: by Dina Gerdeman
  • 02 Jul 2013
  • First Look

First Look: July 2

http://hbr.org/search/313085-PDF-ENG Harvard Business School Case 413-060 Iz-Lynn Chan at Far East Organization Iz-Lynn Chan, assistant director of retail business group and service quality View Details
Keywords: Anna Secino
  • 05 Mar 2013
  • First Look

First Look: March 5

Essentials: Building a Global Service Business with Local Operations Applegate, Lynda M., William R. Kerr, and David LaneHarvard Business School Case 811-078 Chris Exline founded Home Essentials, a furniture... View Details
Keywords: Sean Silverthorne
  • 03 Nov 2015
  • First Look

November 3, 2015

Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats Abstract—A long line of research examines how best to... View Details
Keywords: Sean Silverthorne
  • 11 Apr 2022
  • Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of Business Administration, studies... View Details
Keywords: by Jen McFarland Flint
  • Web

Executive Education | Social Enterprise | Harvard Business School

Nonprofit Performance and Innovation - Virtual Rod Santiago Central Executive Officer | Archway Community Services "I got to be a part of an incredible cohort of people from all over the world." Driving... View Details
  • 04 Jun 2020
  • Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber... View Details
Keywords: by Kristen Senz
  • 25 Jun 2020
  • Blog Post

Harvard Business School Class of 2021 Student Profiles

Collaborating with a friend, Nouf, Fatima launched Jonnah, a nonprofit that would help women with sewing skills get the materials, space, and services necessary to run a garment business. By August 2018,... View Details
  • Web

About the Center - Christensen Center for Teaching & Learning

September 2010. Nancy is the point person for all center scheduling and direct service coordinating; she oversees the administrative functions for the center, View Details
  • 23 Apr 2018
  • Research & Ideas

Sponsorship Programs Could Actually Widen the Gender Gap

suggests that key aspects of sponsorship actually benefit men more than women. Relative interests and a collaborative experiment Baldiga worked in the professional services industry—as an audit manager at... View Details
Keywords: by Carmen Nobel
  • 27 Feb 2017
  • Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

of our clients who saw how we managed to overcome the crisis.” —Antonio Madero, Founder, Chairman and CEO of Sanluis Corporation (a leading Mexico-based automotive parts maker) Silverthorne: Was this focus on reputation development pushed... View Details
Keywords: by Sean Silverthorne
  • 12 Nov 2013
  • First Look

First Look: November 12

GlaxoSmithKline: Sourcing Complex Professional Services Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection View Details
Keywords: Sean Silverthorne