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  • 24 Jun 2013
  • Working Paper Summaries

The Entrepreneurial Gap: How Managers Adjust Span of Accountability and Span of Control to Implement Business Strategy

Keywords: by Robert L. Simons
  • 18 Nov 2022
  • HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

coining the popular term in investing “growth at a reasonable price,” or GARP. Research can take months before the team considers adding a holding to its portfolio, a multi-round process. Once it buys a position, Brown Capital gives a... View Details
Keywords: by Rachel Layne; Financial Services
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

through. As companies and work groups become more diverse, these differences will appear more often. Finally, people may not comply because they're confused. The growing complexity of the workplace and more fluid organizational structures... View Details
Keywords: by Carmen Nobel
  • 11 Jan 2022
  • Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

verbally recognizing how employees feel, particularly when they are sad, upset, or angry, helps coworkers form a much deeper connection. The team’s paper, Emotional Acknowledgement: How Verbalizing Others’ Emotions Fosters Interpersonal Trust, was recently published in... View Details
Keywords: by Pamela Reynolds
  • 06 Jan 2014
  • Research & Ideas

Technology Re-Emergence: Creating New Value for Old Innovations

seemingly archaic products including the fountain pen and the vinyl record. "What this research suggests is that it is possible to prolong the life of some technologies, along with the organizations and communities that support them," says Raffaelli, an... View Details
Keywords: by Carmen Nobel; Apparel & Accessories; Technology; Consumer Products
  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

Factory temporarily furloughed 41,000 hourly employees, providing them with continued benefits and “a daily complimentary meal from their restaurant.” When Best Buy closed its electronics stores and moved to curbside pick-up only, retail... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 24 Jan 2011
  • HBS Case

Terror at the Taj

world's collective conscience. “Not even the senior managers could explain the behavior of these employees.” A new multimedia case by HBS professor Rohit Deshpandé offers a flip side to the nightmarish scenes that unfolded in real time on... View Details
Keywords: by Julia Hanna; Accommodations
  • 18 Nov 2002
  • Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

destroy health, wealth, and life itself. The issues span the ethical spectrum: falsified books and records, misleading communications, defective and dangerous products shipped without warnings or information, abusive behavior and unsafe... View Details
Keywords: by Carla Tishler
  • 08 Aug 2017
  • First Look

First Look at Research and Ideas, August 8, 2017

using money to buy time can protect people from the detrimental effects of time pressure on life satisfaction. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52953 Governance Through Shame and Aspiration: Index Creation... View Details
Keywords: Sean Silverthorne
  • 2019
  • Book

Operations in an Omnichannel World

By: Santiago Gallino and Antonio Moreno
The world of retailing has changed dramatically in the past decade. Sales originating at online channels have been steadily increasing, and even for sales transacted at brick-and-mortar channels, a much larger fraction of sales is affected by online channels in... View Details
Keywords: Omnichannel; Omnichannel Retail; Retail; Operations; Management; Supply Chain Management; Business Model; Organizational Change and Adaptation
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  • 05 Jun 2023
  • What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

just guilty of falling into Odell’s “rhetoric of growth”?) Regardless of where you stand on the issue, time is on the side of the Gen Zers. The long-term future of organizational leadership belongs to them. It suggests the question: Is... View Details
Keywords: by James Heskett
  • 18 Sep 2018
  • First Look

New Research and Ideas, September 18, 2018

under-provision of innovation. Firms have clear incentives to engage in strategic behavior because policymakers use market outcomes as a benchmark in designing regulation. This study examines a unique energy efficiency standard for... View Details
Keywords: Dina Gerdeman
  • 13 Nov 2019
  • Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

learning leverages Big Data, giving managers new tools to help unravel complex marketing puzzles and understand consumer behavior like never before. Tomomichi Amano, assistant professor in the Marketing Unit at Harvard Business School, is... View Details
Keywords: by Kristen Senz
  • February 2001 (Revised September 2005)
  • Case

Howard Schultz and Starbucks Coffee Company

By: Nancy F. Koehn
Investigates the entrepreneur's strategic initiatives to develop a mass market for specialty coffee in the 1980s and 1990s. These initiatives included the development of premium products, rapid expansion of company-owned stores--each with attractive retail environments... View Details
Keywords: Entrepreneurship; Groups and Teams; Brands and Branding; Growth Management; Employee Relationship Management; Consumer Behavior; Organizational Design; Leadership Style; Customer Relationship Management; Competitive Advantage; Vertical Integration; Food and Beverage Industry
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  • May 2011
  • Article

The Power of Small Wins

By: Teresa M. Amabile and Steven J. Kramer
What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and... View Details
Keywords: Creativity; Interpersonal Communication; Employee Relationship Management; Leadership; Performance Effectiveness; Emotions; Motivation and Incentives; Groups and Teams; Collaborative Innovation and Invention; Innovation Leadership; Working Conditions; Management Practices and Processes; Management Skills; Mission and Purpose; Organizational Culture; Performance Productivity; Attitudes; Behavior; Happiness; Perception; Trust; Time Management; Resource Allocation; Business or Company Management; Goals and Objectives; Managerial Roles
Related
  • 28 Nov 2005
  • Research & Ideas

Unilever: Transformation and Tradition

shareholders. Unilever's historical legacy provided organizational and cultural constraints on the options available. It entered the 1960s with an organization that was so decentralized as to be fragmented. The British and Dutch... View Details
Keywords: by Geoffrey Jones; Consumer Products
  • 06 Aug 2012
  • Research & Ideas

Strategic Intelligence: Adapt or Die

only by looking at our individual and social behaviors can we measure how effectively we adapt. Q: Why do you say the goal of a business is to achieve superior sustainable performance? "I wanted to take a look at pairs of successful... View Details
Keywords: by Michael Blanding
  • 30 Jun 2003
  • Research & Ideas

Are You Supporting Your B Players?

are unique because: They battle against what DeLong called a natural gravitational pull toward alienation within organizational life. "In other words, if you ignore your employees over time, they will start to feel left out and... View Details
Keywords: by Martha Lagace
  • 28 Sep 2010
  • First Look

First Look: September 28, 2010

the paper: http://www.hbs.edu/research/pdf/07-104.pdf Competition for Scarce Resources Authors:Péter Esö, Volker Nocke, and Lucy White Publication:The RAND Journal of Economics 41, no. 3 (fall 2010) Abstract We model a downstream industry where firms compete to View Details
Keywords: Sean Silverthorne
  • 28 Jan 2020
  • Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

innovation lie in moving outside the walls of disciplines and departments to help leaders gain the creativity of multiple perspectives so they could create high-impact social ventures, whether for-profit or not-for-profit. The issue isn’t the View Details
Keywords: by Sean Silverthorne

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