Publications

2009
Other Unpublished Work

The Flattening Firm and Product Market Competition: The Effect of Trade Liberalization on Corporate Hierarchies

By: Maria Guadalupe and Julie Wulf

This paper establishes a causal effect of product market competition on various characteristics of organizational design. Using a unique panel-dataset on firm hierarchies of large U.S. firms (1986-1999) and a quasi-natural experiment (trade liberalization), we find... View Details

Keywords: Trade; Managerial Roles; Organizational Change and Adaptation; Organizational Design; Organizational Structure; Business Strategy; Competitive Strategy

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Brian J. Hall is the Albert H. Gordon Professor of Business Administration at Harvard Business School. He served as the Unit Head for the Negotiation, Organizations and Markets (NOM) Unit for 14 years. Previously, he was an assistant professor of economics in the... View Details

Keywords: accounting industry; consulting; consumer products; executive search; financial services; high technology; investment banking industry; management consulting; private equity (LBO funds); restaurant; sports; venture capital industry

06 Sep 2021
News

Automated Hiring Software Is Mistakenly Rejecting Millions of Viable Job Candidates

September–October 2024
Article

Why Multibusiness Strategies Fail and How to Make Them Succeed

By: Bharat Anand and David J. Collis

Enterprises that own multiple businesses often have a flawed approach to strategy: They focus too much on the makeup of their portfolios and too little on enhancing the businesses in them.
Strategies for adding value to a corporation’s businesses fall on a... View Details

Keywords: Value Creation; Corporate Strategy; Organizational Structure; Management Systems

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19 Aug 2002
Research & Ideas

Here Comes Internet2—Time to Shed Dot Vertigo

business has had a skewed perception of information technology, Nolan observed. Business usually looks at IT as a way of automating transactions. Computers were imagined not to change the information structure of a business per se, but to... View Details

Keywords: by Martha Lagace

22 Feb 2000
Research & Ideas

Social Capital Markets: Creating Value in the Nonprofit World

challenges: selecting the mostworthy recipients of funding, relying on young organizations to implementideas, and being accountable to the third party whose funds they areinvesting. They identify relevant venture capital practices — such... View Details

Keywords: by Anne Kavanagh

September 2002 (Revised November 2002)
Case

Transformation at the IRS

By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim

Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change... View Details

Keywords: Service Delivery; Service Operations; Organizational Structure; Taxation; Organizational Culture; Transformation; Public Administration Industry; United States

06 Oct 2003
What Do You Think?

Is “the Innovator’s Solution” to Sustained Corporate Growth an Unnatural Act?

forms of innovation: process innovations ... innovations in the way we think ... innovations in organization structure ... and so on." These comments pose the question of whether too many elements, many... View Details

Keywords: by James Heskett

May 2000 (Revised December 2018)
Case

SMA: Micro-Electronic Products Division (A)

By: Michael Beer and Michael Tushman

The Micro-Electronic Products Division of SMA has financial and organizational problems. Conflict and lack of coordination exist between functional groups. Employees do not have a sense of direction and morale is low. The cause of these problems is found in a change in... View Details

Keywords: Change Management; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Conflict and Resolution; Business Strategy

August 2009
Case

SK Telecom: Pursuing Happiness through Corporate Social Responsibility

By: Christopher Marquis, Kwang Y. Ryu, Philip H. Mirvis and Bobbi Thomason

Since 2006, SK Telecom has worked to develop strategic corporate social responsibility (CSR) programs that are aligned with its business operations and corporate mission. The case tracks the original assessment process the company went through and successive... View Details

Keywords: Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Organizational Design; Organizational Structure; Corporate Strategy; Telecommunications Industry; South Korea

01 Sep 2023
News

Bless this Stress

organizations owe it to their employees to do more. Even in environments where people thrive on stress, “We need to do more to help people, naturally and structurally, get back to a state of homeostasis,” she says. One View Details

Keywords: Jen McFarland Flint; Business Schools & Computer & Management Training; Educational Services

16 Nov 1999
Lessons from the Classroom

Leading Change and Organizational Renewal

creating the sort of ambidextrous organizations we described earlier. How is the program structured to facilitate learning and the acquisition of new skills? Tushman: We employ a combination of approaches... View Details

Keywords: by Staff

March 10, 2025
Article

How Gen AI Could Change the Value of Expertise

By: Joseph Fuller, Matt Sigelman and Michael Fenlon

In the near future, gen AI is likely to affect some 50 million jobs, automating away elements of some jobs and augmenting workers’ abilities in others. The extent of those changes will compel companies to reshape their organizational structures and rethink their talent... View Details

Keywords: AI and Machine Learning; Job Cuts and Outsourcing; Organizational Structure; Talent and Talent Management; Personal Development and Career

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14 Dec 2021
Op-Ed

To Change Your Company's Culture, Don't Start by Trying to Change the Culture

CEOs who had led successful corporate transformations and came to the same conclusion in a Harvard Business Review article: “[These leaders] say that culture isn’t something you 'fix.' Rather, in their experience, cultural change is what you get after you’ve put new... View Details

Keywords: by Michael Beer

December 2007 (Revised July 2011)
Case

Leadership in Energy: Jim Rogers at Cinergy

By: Boris Groysberg, Nitin Nohria, Colleen Kaftan and Geoff Eckman Marietta

Jim Rogers, CEO of the energy company Cinergy, has led the company from the brink of bankruptcy to one of the premier energy companies through selecting a focused strategy, aligning the organization to support it, and mobilizing all the employees to implementation. The... View Details

Keywords: Communication Strategy; Leading Change; Organizational Culture; Organizational Structure; Alignment; Corporate Strategy; Energy Industry

2019
Report

A Recovery Squandered: The State of U.S. Competitiveness 2019

By: Michael E. Porter, Jan Rivkin, Mihir Desai, Katherine M. Gehl, William R. Kerr and Manjari Raman

In this report, the authors synthesize their views on U.S. competitiveness and unveil the findings of the 2019 HBS surveys on U.S. competitiveness. Specifically, this report—built on the survey findings and eight years of prior research on the competitiveness of the... View Details

Keywords: U.S. Competitiveness; Competitive Strategy; Macroeconomics; Government and Politics; United States

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October 2010 (Revised December 2010)
Case

Global Expansion at Sanford C. Bernstein (A) (Abridged)

By: Linda A. Hill and Dana Teppert

Sanford C. Bernstein, a premier sell-side research firm, is expanding globally, and has recently opened an office in Hong Kong. Global Director of Research Robert van Brugge must consider how best to organize the firm's research department to enhance cross-sector and... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Organizational Structure; Expansion; Financial Services Industry; Hong Kong