Online Service Marketplace - Publications - Faculty & Research

23 Sep 2022
Research & Ideas

8 Strategies to Sustain Business Innovation

marketed. As McDonald says, “People buy a product or service to solve a problem. They hire it to do a job.” He says the online service TurboTax is successful at this: The name... View Details

Keywords: by Lane Lambert

17 Aug 2009
Research & Ideas

Quantifying the Economic Impact of the Internet

recent TNS study reported the leading activities of Internet users as: used a search engine to find information (81 percent); looked up the news (76 percent); used online banking (74 percent); looked up the weather (65 percent);... View Details

Keywords: by John Quelch; Advertising; Publishing

23 May 2018
Research & Ideas

How to Know If Your Neighborhood Is Being Gentrified

shop may be a harbinger of things to come,” says Luca. The study didn’t specifically track the fate of existing shops or services after new businesses started opening in the area, so it’s possible the occasional shop might be crowded out... View Details

Keywords: by Dina Gerdeman

01 Jun 2024
News

From Chalkboards to Chatbots

more than 100 articles on the subject published daily online by leading newspapers as well as Bloomberg, Wired, The Verge, The Information, and other technology sites. “We do the initial curation, drawing on trusted resources, and use... View Details

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HBS - Financials | Supplemental Financial Information

Publishing 27% Endowment Distribution & Current 18% Executive Education Tuition 14% MBA Tuition & Fees 8% HBS Online 2% Housing, Rents, & Other MBA Tuition and Fees Student tuition and fee revenue from the MBA program increased 21 percent... View Details

31 Jan 2023
Cold Call Podcast

Addressing Racial Discrimination on Airbnb

Keywords: Web Services

21 Jul 2022
Research & Ideas

Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?

boom. Retail investors—who buy shares directly through websites like Robinhood rather than investment firms or employer-sponsored plans—snapped up stocks that appeared to have poorer prospects under traditional metrics. Remember the View Details

Keywords: by Rachel Layne; Financial Services

21 Aug 2018
First Look

New Research and Ideas, August 21, 2018

of consumers towards high fee inferior products. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54865 forthcoming Manufacturing & Service Operations Management The Value of Fit Information in View Details

Keywords: Dina Gerdeman

28 Apr 2015
First Look

First Look: April 28

an iPref plus a common share? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/215037-PDF-ENG Harvard Business School Case 815-093 Codecademy: Monetizing a Movement? Codecademy, an open-platform, online community for learning... View Details

Keywords: Sean Silverthorne

10 Nov 2009
First Look

First Look: Nov. 10

http://cb.hbsp.harvard.edu/cb/product/110024-PDF-ENG Zappos.com 2009: Clothing, Customer Service and Company Culture Frances X. Frei, Robin J. Ely, and Laura WinigHarvard Business School Case 610-015 On July 17, 2009, Zappos.com, a... View Details

Keywords: Martha Lagace

18 Nov 2022
HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

many of its funds as mid-size. Shifting to a majority mid-sized fund designation might confuse the investment community that now associated Brown Capital with its winning small-company strategy. What’s more, their mid-sized company fund had weathered some rocky... View Details

Keywords: by Rachel Layne; Financial Services

Fast Answer

Resources for Investment Management and Financial Analysis

closed-end funds, equity ownership, exchange-traded funds, hedge funds, market indexes, money market funds, offshore funds, open-end mutual funds, pensions and life insurance, stocks, and 529 plans. Pitchbook
Information on companies, deals, funds, investors, and... View Details

08 Jun 2010
First Look

First Look: June 8

and Marketing Services Industry? Myth vs. Realty Authors:Alvin J. Silk and Charles King III Publication:Journal of Current Issues and Research in Advertising (forthcoming) Abstract We analyze changes in concentration levels in the U.S.... View Details

Keywords: Martha Lagace

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Technology & Operations Management Awards & Honors - Faculty & Research

Ferreira : Finalist for the 2018 and 2019 Manufacturing & Service Operations Management (M&SOM) Best Paper Award with Bin Hong Alex Lee and David Simchi-Levi for "Analytics for an Online Retailer: Demand... View Details

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

the example of an online retailer who suddenly sees a monthly shopper stop buying for two months. “Customers just stop using the service but don’t have to tell the company.” In order to manage churn,... View Details

Keywords: by Michael Blanding; Service; Service; Service

23 Apr 2013
First Look

First Look: April 23

and prices as a function of the consumer population's valuation for the service and show that competition has three main effects on the marketplace. First, competition drives the provision of services with a... View Details

Keywords: Sean Silverthorne

01 Jun 2023
News

Buy Big, Sell Small

distribution model by providing a digital platform where shop owners can order fast-moving consumer goods online or by phone from local wholesalers who combine their orders with others from nearby kiranas. “We’re like a Costco or Sam’s... View Details

Keywords: Deborah Blagg; retail; supply chain management; entrepreneurship; leadership; innovation; Miscellaneous Store Retailers; Retail Trade

04 Jun 2001
What Do You Think?

What’s the Future of the Subscription Model?

information to music in order to sell advertising. As questions are being raised about the ability of telephone service providers, newspapers, and others to sell subscriptions in the future, I recently asked readers what the future of... View Details

Keywords: by James Heskett

07 Apr 2015
News

Warrior Spirit

for what would eventually become the online services marketplace NextDoor Networks, a business they launched shortly after graduation. Loo and Sityodtong lived and worked out... View Details

Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services

09 Mar 2003
Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

can't seem to get innovation right. When companies keep improving their existing products and services to meet their best customers' needs, they eventually run into the "innovator's dilemma." By doing everything right, they... View Details

Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony

Publications