Measuring Effectiveness - Publications - Faculty & Research

October 2005
Case

Wipro Technologies: The Factory Model

Based in Bangalore, Wipro Technologies is a rapidly growing software services company. Wipro is experimenting with a new software service delivery model that draws on the principles of the Toyota production system and "lean" manufacturing. Addresses the advantages and... View Details

Keywords: Job Cuts and Outsourcing; Service Operations; Applications and Software; Standards; Information Technology Industry; Bangalore

Citation

Educators

Purchase

20 Jul 2011
Research & Ideas

Five Discovery Skills that Distinguish Great Innovators

performance of identical twins on a battery of ten creativity tests could be attributed to genetics. 6 In contrast, roughly 80 percent to 85 percent of the twins' performance on general intelligence (IQ) tests could be attributed to genetics. 7 So general intelligence... View Details

Keywords: by Jeff Dyer, Hal Gergersen & Clayton M. Christensen

Web

Increasing Value in Care Delivery - Health Care

engagement, and payment reform. For each of these approaches, the course emphasizes the importance of identifying improvement targets, implementing relevant changes, and measuring their effects on... View Details

25 Nov 2008
First Look

First Look: November 25, 2008

person's view of the water privatization (relative to other privatizations) was 16% more negative if he/she was read a vignette with some of the negative statements about the water privatization that Argentina's President expressed during the nationalization process.... View Details

Keywords: Martha Lagace

06 May 2014
First Look

First Look: May 6

in which matching is made contingent on the percentage of others who give (e.g., "if X% of others give, we will match all donations"). A field experiment shows that a 75% contingent match (where matches "kick in" only if 75% of others donate) is... View Details

Keywords: Sean Silverthorne

25 Jun 2013
First Look

First Look: June 25

evidence that this effect is driven by psychological reactance rather than by overcompensation for potential bias. We discuss both the theoretical and practical implications of our findings. Download working paper:... View Details

Keywords: Anna Secino

22 Apr 2014
First Look

First Look: April 22

paper demonstrates a negative effect of rents, measured by the mark-up ratio, on productivity growth. The negative effect is strongest in poor countries, suggesting that high... View Details

Keywords: Sean Silverthorne

13 Feb 2012
Research & Ideas

The Case Against Racial Colorblindness

researchers conducted an experiment in which white participants engaged in a two-person guessing game designed—unbeknownst to them—to measure their tendencies toward attempted racial colorblindness. Each participant was given a stack of... View Details

Keywords: by Carmen Nobel

Web

Online Business Strategy Course | HBS Online

meaningfully to strategic conversations and your team’s success Create value for customers, employees, and suppliers, often in surprising ways, that rival companies will find hard to match Build sustainable success with the help of complements and network View Details

01 Jun 2024
News

Quantum Leap

one centimeter on a side and function at the same unimaginably low temperatures as the company’s quantum processors. The latter measure only half a centimeter per side and sit directly on top of the control chips, View Details

Keywords: Alexander Gelfand; photographed by Chris Sorensen; quantum computing; innovation; leadership; Computer and Electronic Product Manufacturing; Manufacturing

Article

Market Heterogeneity and Local Capacity Decisions in Services

By: Dennis Campbell and Frances X. Frei

We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details

Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States

Citation

Find at Harvard

28 Jul 2020
Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

up a task force to determine the extent of the problem and evaluate proposed fixes, some of which Luca had recommended and described in a Harvard Business Review article coauthored with Ray Fisman. The company has since made a series of announcements about its efforts... View Details

Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service

20 Dec 2010
Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

Panama Canal was the Battle of Guadalcanal and the United States had the initiative at Guadalcanal, and could therefore choose when it wanted to attack. Shutting down the Panama Canal for a year would have raised the fiscal cost of the war effort, but it would have had... View Details

Keywords: by Sarah Jane Gilbert; Transportation

05 Apr 2004
Research & Ideas

Six Ways to Build Trust in Negotiations

negotiation, as in all aspects of life, your reputation precedes you. A bad reputation can be a deal killer from the start, while a great one can help transcend an impasse. Effective negotiators realize that their reputation is not just a... View Details

Keywords: by Deepak Malhotra

21 Jul 2021
Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details

Keywords: by Kristen Senz

Web

Winners & Runners-Up | New Venture Competition

Yecies (MBA 1988) Alumni Track Winner Safe, effective treatment to prevent Osteoporosis. Kudos CEO: Amrita Saigal (MBA 2014) Alumni Track Runner-Up & Crowd Favorite Winner Cotton cush for baby’s tush. Business Track, 2020 Alife Health,... View Details

Web

Globalization - Faculty & Research

are associated with a large positive influence on the foreign direct investment that flows between them. Moreover, we show that this effect occurs not only in the case of IGOs that focus on economic issues, but also on those with social... View Details

03 Jun 2002
Research & Ideas

How to Succeed With Your New Boss

table below summarizes typical roles that new bosses play in each of the four major types of transition situations. Situation Typical Roles for the New Boss Startup Helping to get critically important resources quickly. Setting clear, View Details

Keywords: by Michael Watkins

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

P. Norton aims to make strategy a continual process. The Execution Premium: Linking Strategy to Operations for Competitive Advantage shows managers how to weave organizational principles into a more effective management system that... View Details

Keywords: by Martha Lagace

29 Jan 2024
Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details

Keywords: by Rachel Layne

Publications